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Communicating in Groups : Building Relationships for Group Effectiveness

by
Edition:
3rd
ISBN13:

9780195183436

ISBN10:
0195183436
Format:
Paperback
Pub. Date:
11/10/2005
Publisher(s):
OXFORD UNIV PR
List Price: $97.95

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    Communicating in Groups : Building Relationships for Effective Decision Making




Summary

To communicate effectively within groups and teams, we must understand ourrelationships with other members and how those relationships influence the tasksand activities that the groups and teams undertake. Communicating in Groups,Third Edition, emphasizes that all groups--decision-making and social--requiremembers to successfully convey both relational and task messages. Author JoannKeyton points to the five key elements that define a group--size,interdependence, identity, goal, and structures--and demonstrates how groupprocesses are facilitated or hindered by them. Using examples from fieldresearch on both task and social groups, Keyton depicts group interaction as itemerges through conversation. She provides frameworks for analyzing groupinteraction, recommendations for effective group practice, and numeroustranscripts of authentic group communication that help to underscore theconcepts.Thoroughly revised in this third edition, the book features new material oncommunication structures, group tasks and activities, communication competence,and decision making. Keyton includes updated literature reflecting recentcommunication and interdisciplinary group theory and research, and she alsoplaces more emphasis on gender and cultural diversity, stressing the need forstudents to consider the multiple ways in which diversity influences groupinteraction. Highlighting the important connection between task and relationalmessages in both task and social groups, Communicating in Groups, Third Edition,is ideal for undergraduate courses in group and team communication, as well asfor management and business communication courses in group behavior andteamwork.

Author Biography

Joann Keyton is Professor of Communication Studies at The University of Kansas

Table of Contents

Preface xv
The Basics of Group Communication
1(22)
Your Experience with Groups
1(3)
What Is a Group?
4(9)
Characteristics for Defining a Group
4(8)
Group Size
Interdependence of Members
Group Identity
Group Goal
Group Structure
Putting the Pieces Together: Laying Out the Pieces of the Puzzle
12(1)
A Group's Connection to Its Context
13(5)
Permeable and Fluid Boundaries
14(1)
A Group's Interdependence with Its Context
15(1)
Time and Space of Group Interaction
16(2)
Interdependence of Task and Relational Dimensions
18(3)
Satisfying Task and Relational Dimensions
19(2)
Summary
21(1)
Discussion Questions and Exercises
22(1)
Your Communication in Groups
23(23)
Verbal Communication
24(3)
Words and Meanings
24(1)
Skill Builder: What Did You Say?
24(1)
Patterns of Language
25(1)
Impact of Verbal Activity
26(1)
Improving Verbal Communication Skills
26(1)
Nonverbal Communication
27(6)
Types of Nonverbal Communication
27(2)
Multiple Meanings of Nonverbal Communication
29(1)
Skill Builder: Cracking the Nonverbal Code
30(1)
Functions of Nonverbal Communication
30(2)
Verbal and Nonverbal Communication as a System
32(1)
Improving Nonverbal Communication Skills
33(1)
The Listening Process
33(6)
Listening Pitfalls
34(2)
Improving Listening
36(1)
Mastering Group Skills: How Well Do You Listen?
37(2)
Task Communication
39(1)
Relational Communication
40(1)
Integration of Task and Relational Messages
41(3)
Putting the Pieces Together: Group Identity, Interdependence, and Group Goal
42(1)
Group Communication Outcomes
42(2)
Summary
44(1)
Discussion Questions and Exercises
45(1)
Communication That Structures
46(32)
Communication Networks
46(6)
Decentralized Networks
49(1)
Centralized Networks
50(1)
Assessing Your Group's Network
50(1)
Mastering Group Skills: Analyzing Group Networks
51(1)
Coherence of Group Conversations
52(4)
Functional Coherence
52(1)
Topical Coherence
53(3)
Group Member Roles
56(8)
Formal Roles
57(2)
Informal Interaction Roles
59(4)
Improving Your Role Effectiveness
63(1)
Putting the Pieces Together: Group Structure, Interdependence, and Group Size
63(1)
Group Norms
64(3)
Norm Development
64(2)
Why Talk About Norms?
66(1)
Skill Builder: Identifying Norms in Your Group
67(1)
How Groups Develop
67(7)
Phases of Group Development
67(7)
Inclusion and Dependency Phase
Conflict Phase
Negotiating Goals and Roles
Task and Activity Orientation
Termination
Progressing Through the Phases
74(1)
Summary
74(2)
Discussion Questions and Exercises
76(2)
Group Tasks and Activities
78(21)
Types of Group Tasks and Activities
79(4)
Planning
79(1)
Generating Ideas
80(1)
Making Choices
80(1)
Negotiating
80(1)
Competing
81(1)
Performing
81(1)
Deliberating
82(1)
Building Relationships
82(1)
Providing Social Support
82(1)
Analyzing Group Tasks and Activities
83(4)
Skill Builder: Breaking the Group Charge into Tasks
83(1)
Task and Activity Characteristics
84(2)
Putting the Pieces Together: Interdependence and Group Goal
86(1)
Influences on Group Tasks and Activities
87(7)
Degree of Participation
87(1)
Influence of Time
88(2)
Influence of Diversity
90(2)
Skill Builder: Are You Ignoring Diversity?
92(1)
Influence of Technology
92(2)
Evaluating Group Outcomes
94(3)
Mastering Group Skills: Consider Influences on Group Tasks
95(1)
Mastering Group Skills: Designing Group Tasks
96(1)
Summary
97(1)
Discussion Questions and Exercises
98(1)
Building Group Communication Competence
99(26)
Skill Builder: How Important Are Communication Skills?
100(1)
The Ideal Group Member
100(3)
Your Group Interaction Style
103(1)
Interpersonal Needs
104(3)
Expressing and Wanting Needs
105(2)
Achieving Need Compatibility
107(1)
Communication Competence
107(3)
Mastering Group Skills: How Competent Are You?
109(1)
Communication Apprehension
110(1)
Your Attitude Toward Groups
111(1)
Communicator Style
112(4)
Mastering Group Skills: Determining Your Communicator Style
114(2)
Communicating in Diverse Groups
116(3)
Cultural Orientations
116(1)
Overcoming Diversity Problems
117(2)
Ethical Group Membership
119(3)
Summary
122(1)
Putting the Pieces Together: Group Identity and Group Goal
123(1)
Discussion Questions and Exercises
123(2)
Building Relationships in Groups
125(22)
Relating to Other Group Members
125(2)
Being Dependent on Other Group Members
126(1)
Being Interdependent with Other Group Members
126(1)
Group Communication Climate
127(6)
Evaluation Versus Description
128(1)
Control Versus Problem Orientation
129(1)
Strategy Versus Spontaneity
129(1)
Neutrality Versus Empathy
130(1)
Superiority Versus Equality
131(1)
Certainty Versus Provisionalism
131(1)
Altering Group Climate
132(1)
Putting the Pieces Together: Group Identity and Group Structure
133(1)
Group Cohesiveness
133(3)
Developing Group Cohesiveness
134(1)
Cohesiveness and Group Performance
134(2)
Group Member Satisfaction
136(1)
Improving Cohesiveness and Satisfaction
137(3)
Mastering Group Skills: How Satisfied and Cohesive Are Your Group Members?
138(2)
Trust
140(2)
Skill Builder: How Fragile Is Trust?
141(1)
Socializing New Members into Groups
142(3)
Summary
145(1)
Discussion Questions and Exercises
146(1)
Solving Problems and Making Decisions
147(29)
Decision-Making Skills
147(4)
Task Skills for Decision Making
148(1)
Relational Skills for Decision Making
149(1)
Procedural Skills for Decision Making
150(1)
Decision-Making Principles
151(1)
Why Groups Are Better at Making Decisions
152(1)
Advice from Functional Theory
153(3)
Using Decision-Making Procedures
156(18)
Mastering Group Skills: Identifying Decision-Making Functions
157(2)
Standard Agenda
159(2)
Brainstorming
161(2)
Nominal Group Technique
163(2)
Consensus
165(2)
Putting the Pieces Together: Group Goal and Interdependence
167(1)
Voting
167(2)
Ranking
169(1)
Comparing Procedures
170(2)
Skill Builder: Which Procedures Will Help Your Group?
172(1)
The Paradox of Using Procedures
172(2)
Summary
174(1)
Discussion Questions and Exercises
175(1)
Assessing Decision Processes and Implementing Decisions
176(19)
Monitoring Decision-Making Performance
176(1)
Challenges to Decision-Making Effectiveness
177(7)
Information Bias
177(2)
Groupthink
179(1)
Putting the Pieces Together: Group Structure, Group Identity, and Group Goal
180(1)
Factors in Faulty Decision Making
181(3)
Helping Your Group Make Effective Decisions
184(2)
Implementing Decisions
186(5)
Skill Builder: Assuming the Role of the Critical Advisor
187(1)
Criteria for Successful Implementation
187(1)
Designing the Implementation with PERT
188(3)
Mastering Group Skills: Implementing Plans with PERT
191(1)
Monitoring and Evaluating Decision Outcomes
191(1)
Summary
192(2)
Discussion Questions and Exercises
194(1)
Managing Conflict in Groups
195(24)
Defining Conflict
195(6)
Ways of Thinking About Conflict
197(1)
Is Conflict Always Disruptive?
198(1)
Is Conflict Inherent?
199(1)
Skill Builder: Did I Do That?
200(1)
Types and Sources of Conflict
201(4)
Gender Diversity and Conflict
203(1)
Cultural Diversity and Conflict
204(1)
Power
205(3)
Bases of Power
205(2)
Putting the Pieces Together: Group Structure and Group Size
207(1)
Power and Conflict
208(1)
Conflict Between Groups
208(2)
Conflict Management Strategies
210(6)
Collaborating
210(2)
Competing
212(1)
Accommodating
212(1)
Avoiding
212(1)
Compromising
213(1)
Which Strategy Should You Pick?
213(1)
Mastering Group Skills: Conflict Management Strategy
214(2)
Summary
216(2)
Discussion Questions and Exercises
218(1)
Providing Leadership in Groups
219(22)
Defining Leadership
219(2)
Becoming a Leader
221(3)
Appointed Versus Elected Leaders
221(1)
Emerging as a Leader
222(2)
A Communication Competency Approach to Leadership
224(2)
Task Competencies
225(1)
Relational Competencies
225(1)
Technical Competencies
226(1)
Gender Diversity and Leadership
226(1)
Leadership Styles
227(10)
Situational Leadership® Model
228(4)
Telling Style
Selling Style
Participating Style
Delegating Style
Comparing Leadership Styles
Skill Builder: Identifying Your Leadership Style
232(2)
Choosing a Leadership Style Transformational Leadership
234(3)
Enhancing Your Leadership Ability
237(1)
Putting The Pieces Together: Group Goal, Group Structure, and Interdependence
238(1)
Summary
238(1)
Discussion Questions and Exercises
239(2)
Managing Group Meetings
241(24)
Importance of Meeting Management Procedures
241(1)
Meeting Planning
242(12)
Premeeting Planning and Preparation
242(3)
Leader Premeeting Responsibilities
Skill Builder: Developing a Meeting Agenda
245(2)
Physical Environment and Material Resources
Group Member Premeeting Responsibilities
Conducting the Meeting
247(7)
Taking Minutes
Managing Relational Issues
Using Space
Using Visuals
Making Assignments
Ending the Meeting
Postmeeting Follow-Up
254(2)
Mastering Group Skills: Managing Meetings
255(1)
Developing a Group Charter and Code of Conduct
256(2)
Overcoming Obstacles
258(4)
Long Meetings
259(1)
Unequal Member Involvement and Commitment
259(1)
Formation of Cliques
259(1)
Different Levels of Communication Skill
260(1)
Different Communicator Styles
261(1)
Personal Conflicts
261(1)
Putting the Pieces Together: Group Identity, Interdependence, and Group Structure
262(1)
Successful Meeting Management
262(1)
Summary
263(1)
Discussion Questions and Exercises
264(1)
Making Observations and Giving Feedback
265(16)
What Is Feedback?
265(1)
Why Groups Need Feedback
266(2)
Putting the Pieces Together: Group Goal, Interdependence, and Group Identity
268(1)
Levels and Types of Feedback
268(4)
Levels of Feedback
268(2)
Task and Procedural Feedback
Relational Feedback
Individual Feedback
Group Feedback
Mastering Group Skills: Topics for Group Feedback
270(1)
Types of Feedback
271(1)
Descriptive Feedback
Evaluative Feedback
Prescriptive Feedback
Observing the Group
272(3)
Skill Builder: Giving Specific Feedback
273(2)
Starting a Group Feedback System
275(4)
Observation and Feedback Process
275(2)
Advice for Giving Feedback
277(2)
Summary
279(1)
Discussion Questions and Exercises
280(1)
Putting It All Together 281(11)
Appendix Creating and Delivering Team Presentations 292(9)
Glossary 301(8)
References 309(16)
Credits 325(2)
Author Index 327(4)
Subject Index 331


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