Communicating in Groups and Teams : Sharing Leadership (with InfoTrac)

by Lumsden,Gay

Edition:

4th

ISBN13:

9780534515461

ISBN10:

0534515460

Format:

Paperback

Pub. Date:

8/4/2003

Publisher(s):

Cengage Learning

Upgraded Edition: Click here!

Other versions by this Author

List Price: ~~$182.66~~

Rent Textbook

(Recommended)

Term

Due

Price

Short Term

Aug 2

$14.38

Semester

Dec 20

$91.33

Quarter

Sep 17

$82.20

$14.38

Buy Used Textbook

In Stock Usually Ships in 24 Hours.

$10.88

Buy New Textbook

Usually Ships in 3-5 Business Days

$178.09

eTextbook

We're Sorry
Not Available

More New and Used
from Private Sellers

Starting at $0.01

Questions About This Book?

Why should I rent this book?

Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.

How do rental returns work?

Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!

What version or edition is this?

This is the 4th edition with a publication date of 8/4/2003.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.
The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Summary

Part One: YOUR ROLES IN GROUPS AND TEAMS. 1. Your Groups and Teams: Communicating for Success. 2. Your Teamwork Responsibilities: Sharing Leadership. Part Two: SHARING LEADERSHIP TO CREATE TEAMWORK. 3. The "Work" in Teamwork: Planning the Process. 4. The "Team" in Teamwork: Bringing Individuals Together. Part Three: SHARING LEADERSHIP THROUGH TASK PROCESSES. 5. Task Questions and Resources: Launching Your Inquiry. 6. Logical and Critical Thinking: Analyzing Team Information. 7. Innovative and Creative Thinking: Generating New Ideas. 8. Problem Analysis and Decision Making: Following Clear Systems. Part Four: SHARING LEADERSHIP THROUGH TRANSACTIONAL PROCESSES. 9. Verbal and Nonverbal Communication: Building Transactional Processes. 10. Listening and Questioning: Developing Team Dialogue. Part Five: MEETING CHALLENGES TO LEADERS AND LEADERSHIP. 11. Teams and Designated Leaders: Achieving Team Visions. 12. Team Pressures and Conflicts: Meeting the Challenges. 13. Team Problems and Participation: Managing the Obstacles. Epilogue. Looking Back. Saying Goodbye. Moving On. Appendices: A. Group Formats and Approaches: Planning Public Meetings. B. Oral and Written Reports: Communicating Team Findings.

Preface

xvii

Part One: Your Roles in Groups and Teams

1 YOUR GROUPS AND TEAMS: Communicating for Success

(26)

Your Group and Team Experiences

(2)

Your Future in Groups and Teams

(9)

Careers and Teamwork

(1)

Types of Groups and Teams

(3)

Trends in the Workplace

(4)

TEAMS AND TEAMWORK

(1)

QUALITY AND CUSTOMER SATISFACTION

(1)

INFORMATION AND TECHNOLOGY

(3)

Key Concepts for Your Teamwork

(6)

Groups and Teams

(1)

Transactional and Task Processes

(2)

Communication in Groups and Teams

(1)

Risk in Group and Team Communication

(1)

Systems and Subsystems

(1)

A Team Processes Model

(1)

Preparation for Your Teamwork

(4)

Summary

(1)

Exercises

(1)

InfoTrac College Edition

(3)

2 YOUR TEAMWORK RESPONSIBILITY: Sharing leadership

(32)

The Meaning of Leadership

(1)

Your Success and Your Leadership

(1)

Short-Term Success

(1)

Long-Term Success

(1)

Leadership and Personal Qualities

(6)

Preparation

(1)

Involvement

(1)

Credibility

(2)

Principles

(1)

Adaptability

(1)

Responsibility

(1)

Leadership and Teamwork

(6)

Roles People Play

(1)

Team Processes

(2)

TRANSACTIONAL PROCESSES

(1)

TASK PROCESSES

(1)

Obstacles to Leadership

(2)

RECOGNIZING OBSTACLES

(1)

OVERCOMING OBSTACLES

(1)

Leadership and Ethics

(7)

Ethical Dilemmas and Conflicts

(1)

Ethical Issues for Teams

(4)

PERSONAL STANDARDS

(2)

TEAM PROCESSES

(1)

Leadership Development

(4)

Developing Credibility

(2)

Building Confidence

(10)

VISUALIZATION

(1)

RELAXATION

(1)

PRACTICE

(1)

Summary

(1)

Exercises

(1)

InfoTrac College Edition

(4)

Part Two: Sharing Leadership to Create Teamwork

3 THE "WORK" IN TEAMWORK: Planning the Process

(24)

Know the Context of Your Work

(1)

Analyze the System

(1)

Identify Responsibilities

(5)

ORGANIZATIONAL RESPONSIBILITIES

(1)

TEAM RESPONSIBILITIES

(1)

Decide about a Leader

(2)

Choose a Recorder or Secretary

(2)

Set Work Expectations

(8)

Time and Responsibility Commitments

(1)

Meeting Schedules

(1)

Purposes and Goals

(5)

UNDERSTANDING PURPOSES

(2)

DEFINING GOALS

(1)

IDENTIFYING INSTRUMENTAL OBJECTIVES

(1)

CONFIRMING UNDERSTANDING AND COMMITMENT

(1)

Preparation Responsibilities

(1)

Plan Agendas

(4)

Agenda Types

(1)

INFORMAL AND SPECIAL AGENDAS

(1)

FORMAL AGENDAS

(1)

Agenda Planning

(11)

SELECTING ITEMS

(1)

DEVELOPING THE ORDER AND TIME ALLOTMENTS

(1)

PHRASING THE STEPS

(1)

DISTRIBUTING AND MODIFYING

(1)

Summary

(1)

Exercises

(1)

InfoTrac College Edition

(4)

4 THE "TEAM" IN TEAMWORK: Bringing Individuals Together

(32)

A Superteam Model

(2)

Organizational Environments

(1)

Organizational Cultures

(1)

Organizational Strategies

(1)

Individual Members

(7)

Why People Join Teams

(4)

INTERESTS AND ATTRACTIONS

(1)

DRIVE REDUCTION

(2)

REINFORCEMENT

(1)

What Individuals Bring

(2)

WAYS OF PERCEIVING

(1)

ABILITIES AND BACKGROUNDS

(1)

Team Development

(5)

Developing by Stages

(2)

PHASES AS DEVELOPMENTAL ISSUES

(1)

DEVELOPMENTAL ISSUES FOR SPECIFIC TEAMS

(1)

Creating Team Attributes

(2)

TEAM CULTURE

(1)

SHARED IMAGE

(1)

SHARED VISION

(1)

CHARACTER

(1)

SYNTALITY

(1)

SYNERGY

(1)

COHESIVENESS

(1)

Teamwork through Electronics

(6)

Virtual Teams: Good News and Bad News

101

(1)

Computer-Supported Collaborative Work (CSCW): Good News and Bad News

102

(3)

Teamwork Improvement

105

(3)

Sources of Feedback

106

(1)

Uses of Feedback

107

(1)

Case Study 4.1: Virtual Teams

108

(1)

Summary

108

(2)

Exercises

110

(1)

InfoTrac College Edition

111

(4)

Part Three: Sharing Leadership through Task Processes

5 TASK QUESTIONS AND RESOURCES: Launching Your Inquiry

115

(24)

Planning the Team's Inquiry

116

(1)

Identifying Questions for Analysis

117

(3)

Questions of Fact

119

(1)

Questions of Value

119

(1)

Questions of Policy

119

(1)

Questions of Prediction

120

(1)

Phrasing Questions for Discussion

120

(2)

Planning Research

122

(4)

Identify Needs for Data

123

(1)

Make a Team Plan

124

(2)

Identifying Information Resources

126

(5)

Information from Interviews

127

(1)

Information from Surveys

128

(1)

Information from Organizations and Library Systems

129

(1)

Information from the Internet

129

(2)

Sharing Information as a Team

131

(3)

Working through Information Together

131

(1)

Making Clear Reports

131

(10)

POSTING INFORMATION

132

(1)

PURPOSES FOR VISUALS

132

(1)

METHODS FOR VISUALS

132

(2)

Summary

134

(2)

Exercises

136

(1)

InfoTrac College Edition

136

(3)

6 LOGICAL AND CRITICAL THINKING: Analyzing Team Information

139

(24)

Evaluating Information Critically

141

(5)

Norms for Critical Analysis

142

(1)

Criteria for Analysis

142

(4)

THE INFORMATION'S SOURCE

142

(2)

THE INFORMATION ITSELF

144

(1)

INTERNET INFORMATION'S VIRTUAL LOCATIONS

145

(1)

Reasoning Logically

146

(10)

Drawing Conclusions

147

(3)

ANALYZING WARRANTS

148

(1)

IDENTIFYING RESERVATIONS

148

(1)

QUALIFYING CONCLUSIONS

149

(1)

EXAMINING COMPLETE ARGUMENTS

149

(1)

Testing Reasoning

150

(6)

INDUCTIVE REASONING

150

(1)

DEDUCTIVE REASONING

151

(1)

CAUSE-AND-EFFECT REASONING

151

(2)

FALLACIOUS REASONING

153

(1)

Case Study 6.1: BLT Research Team, Inc.: Science and Circles

154

(2)

Examining Assumptions and Values

156

(2)

Nature and Effects

156

(1)

Cultural and Gender Influences

157

(1)

Summary

158

(1)

Exercises

159

(1)

InfoTrac College Edition

159

(4)

7 INNOVATIVE AND CREATIVE THINKING: Generating New Ideas

163

(26)

Thinking Creatively

164

(1)

Understanding Brain Processes

165

(2)

Facilitating Creative Thinking

167

(11)

Creating a Supportive Environment

167

(1)

Understanding Creativity

168

(3)

STAGES OF CREATIVE THINKING

168

(1)

"MIND LOCKS"

169

(2)

Enhancing Creativity

171

(7)

PERCEPTION ACTIVITIES

171

(1)

PUZZLES

172

(1)

ROLE PLAYING

173

(1)

HUMOR

174

(1)

IMAGERY

175

(1)

RELAXATION

176

(2)

Generating Ideas

178

(5)

Brainstorming

178

(1)

Metaphorical Thinking

179

(1)

Fantasy Chaining

180

(1)

Group Techniques

180

(10)

NOMINAL GROUP TECHNIQUE

181

(1)

DELPHI TECHNIQUE

182

(1)

Creating with Computer-Supported Collaborative Work (CSCW)

183

(1)

Summary

184

(1)

Exercises

184

(1)

InfoTrac College Edition

185

(4)

8 PROBLEM ANALYSIS AND DECISION MAKING: Following Clear Systems

189

(26)

Planning Approaches

190

(3)

Following Systematic Sequences

191

(1)

Using Computer-Supported Collaborative Work (CSCW)

192

(1)

Maintaining Flexibility

192

(1)

Analyzing Problems

193

(2)

Avoiding Incrementalism

193

(1)

Identifying Problems

194

(1)

Determining Causes and Effects

195

(1)

Generating and Analyzing Solutions

195

(4)

Generating Possible Solutions

197

(1)

Establishing Criteria

197

(2)

Making Decisions

199

(9)

Analysis Techniques

199

(1)

Critical Issues

200

(6)

APPLICABILITY

200

(1)

PRACTICALITY

201

(1)

ADVANTAGES, DISADVANTAGES, AND RISKS

201

(2)

DESIRABILITY

203

(3)

Decision Modes

206

(2)

CONSENSUS

206

(1)

VOTING

206

(1)

MULTIPLE RANKING

207

(1)

DECISION BY AUTHORITY

207

(1)

Creating an Implementation Plan

208

(2)

Design

208

(1)

Assessment

209

(1)

Summary

210

(1)

Exercises

211

(1)

InfoTrac College Edition

211

(4)

Part Four: Sharing Leadership through Transactional Processes

9 VERBAL AND NONVERBAL COMMUNICATION: Building Transactional Processes

215

(26)

Negotiating Team Meanings

216

(4)

From Dialectic to Dialogue

217

(1)

From Seeing Stereotypes to Seeing People

218

(4)

CULTURAL DIFFERENCES

218

(1)

GENDER DIFFERENCES

219

(1)

Identifying Communication Styles

220

(2)

Using Dialogical Styles

222

(7)

Sensitivity

223

(1)

Assertiveness

223

(1)

Responsible Language

224

(1)

Confirmation

225

(1)

Appropriateness

226

(3)

APPROPRIATENESS TO TEAMMATES

226

(1)

APPROPRIATENESS TO YOURSELF

226

(1)

APPROPRIATENESS TO THE CONTEXT

227

(2)

Communicating Nonverbally

229

(3)

How Nonverbal Cues Work

229

(1)

Case Study 9.1: The Natural Remedies Company: When "Family" Gets Too Close for Comfort

230

(1)

Decoding Nonverbal Messages More Accurately

230

(2)

Building Leadership Abilities in Nonverbal Communication

232

(5)

Facilitating Teammates' Contributions

232

(3)

FACILITATING TURN-TAKING

233

(1)

MAKING SPACE

233

(1)

EQUALIZING INFLUENCE

233

(1)

TOUCHING

234

(1)

Getting Teammates to Listen to You

235

(1)

FACE

235

(1)

GESTURES

235

(1)

VOICE AND SPEECH

236

(1)

Improving Your Nonverbal Communication

236

(1)

Summary

237

(1)

Exercises

238

(1)

InfoTrac College Edition

239

(2)

10 LISTENING ASD QUESTIONING: Developing Team Dialogue

241

(22)

Listening and Questioning in Teams

243

(2)

Creating Dialogue

243

(1)

Creating Climates

244

(1)

Creating Cooperative Analysis

244

(1)

Foundations for Listening and Questioning

245

(3)

Building Team Norms

246

(1)

Breaking Barriers

246

(2)

Approaches to Listening and Questioning

248

(7)

Active Listening

248

(1)

Interactive Questioning

249

(2)

Empathic Listening and Questioning

251

(3)

Dialogical Listening and Questioning

254

(1)

Leadership in Listening and Questioning

255

(2)

Facilitating Listening and Turn-Taking

256

(1)

Managing Distractions

256

(1)

Adapting to Electronic Meetings

257

(1)

Summary

257

(1)

Exercises

258

(1)

InfoTrac College Edition

259

(4)

Part Five: Meeting Challenges to Leaders and Leadership

11 TEAMS AND DESIGNATED LEADERS: Achieving Team Visions

263

(24)

Sources of Power

265

(4)

Traditional Control Models

266

(2)

Contemporary Empowerment Models

268

(1)

Approaches to Leading

269

(5)

Situational-Contingency Approaches

269

(1)

Classic Leadership Styles

270

(2)

Contemporary Approaches

272

(2)

Expectations of Leaders

274

(2)

Members' Expectations

275

(1)

Leaders' Self-Expectations

276

(1)

Responsibilities of Leaders

276

(4)

Linking and Buffering

277

(1)

Motivating and Coaching

278

(1)

Managing and Moving

278

(10)

PLANNING AND FOLLOWING THROUGH

278

(1)

ENSURING PROCESSES

279

(1)

Learning to Lead

280

(2)

Summary

282

(1)

Exercises

282

(1)

InfoTrac College Edition

283

(4)

12 TEAM PRESSURES AND CONFLICTS: Meeting the Challenges

287

(26)

Team Pressures

288

(7)

Deviance

288

(2)

Conformity

290

(4)

MOTIVES

290

(1)

METHODS

290

(2)

CHOICES

292

(1)

RESPONSES

293

(1)

Groupware and Virtual Meeting Influences

294

(1)

Groupthink

295

(5)

How Groupthink Happens

295

(2)

COHESIVENESS

296

(1)

STRUCTURE

296

(1)

SITUATION

296

(1)

LEADERSHIP

296

(1)

What Groupthink Does

297

(2)

How to Reduce Groupthink

299

(1)

Competitive Communication

300

(3)

How People Play Games

301

(1)

How Games Affect Climate

301

(1)

How to Handle a Game

302

(1)

Conflict

303

(7)

Types of Conflict

304

(1)

Sources of Conflict

304

(1)

Approaches to Conflict Management

305

(4)

INDIVIDUAL STYLES

305

(1)

Case Study 12.1: Quality Is No "Easy Rider"

306

(1)

COMMUNICATION ADAPTATION

307

(2)

Processes of Conflict Management

309

(1)

Summary

310

(1)

Exercises

311

(1)

InfoTrac College Edition

312

(1)

13 TEAM PROBLEMS PARTICIPATION: Managing the Obstacles

313

(22)

Fixing Teamwork Problems

314

(14)

People Who Seem Difficult

314

(9)

DOMINATING

315

(2)

DISTRACTING

317

(1)

NONPARTICIPATING

318

(2)

IRRESPONSIBLE

320

(1)

REPREHENSIBLE

321

(2)

SYSTEM VERSUS PERSONALITY DIFFICULTIES

323

(1)

Members Who Are New or Different

323

(4)

UNDERSTANDING NEWNESS

323

(1)

DEVELOPING AN INTRAGROUP ETHIC

324

(1)

ORIENTING MEMBERS

325

(2)

Processes That Need Processing

327

(1)

Helping Leaders Help the Team

328

(3)

Bolstering the Leader

329

(2)

REASONS FOR INADEQUACY

329

(1)

STRATEGIES FOR IMPROVING A LEADERS EFFECTIVENESS

330

(1)

Easing Leaders' Transitions

331

(1)

Working within the System

331

(1)

Summary

332

(1)

Exercises

333

(1)

InfoTrac College Edition

334

(1)

APPENDIX A GROUP FORMATS AND APPROACHES: Planning Public Meetings

335

(18)

Public Meetings

336

(3)

Public Meeting Formats

336

(2)

FORUM

336

(1)

LECTURE

336

(1)

SYMPOSIUM

337

(1)

PANEL

337

(1)

COLLOQUY

337

(1)

DEBATE

337

(1)

MEDIATED OR LIVE PERFORMANCE

338

(1)

Public Meeting Goals

338

(1)

Conferences and Workshops

339

(3)

Goals

340

(1)

Types of Meeting Sessions

341

(1)

PLENARY SESSIONS

341

(1)

BREAKOUT SESSIONS

341

(1)

TELECONFERENCE SESSIONS

342

(1)

Audience Participation Generators

342

(4)

Paper-and-Pencil Instruments

343

(1)

Small Group Activities

344

(2)

BUZZ GROUPS

344

(1)

ROLE PLAYING

344

(1)

EXERCISES AND ACTIVITIES

345

(1)

Preparation for Public Meetings and Conferences

346

(6)

Goals and Participants

347

(1)

Programs

347

(1)

Resources

348

(2)

PERSONNEL

348

(1)

FACILITIES

349

(1)

FINANCES

350

(1)

Rehearsals and Run-Throughs

350

(1)

Publicity and Public Relations

351

(1)

Evaluation

351

(3)

THE PARTICIPANTS

351

(1)

THE PLANNING TEAM

352

(1)

InfoTrac College Edition

352

(1)

APPENDIX B ORAL AND WRITTEN REPORTS: Communicating Team Findings

353

(21)

Common Preparation Steps

354

(9)

Goals

354

(2)

TEAM MISSION

354

(1)

SPECIFIC PURPOSE

355

(1)

Audiences

356

(2)

PRIMARY AND SECONDARY AUDIENCES

356

(1)

CHARACTERISTICS

356

(1)

AUDIENCE-BASED STRATEGIES

357

(1)

SENSITIVITY TO ISSUES

357

(1)

EXPECTATIONS

357

(1)

Research

358

(1)

Content Selection

358

(1)

Organization

358

(3)

BODY

358

(1)

MAIN POINTS

359

(1)

INTRODUCTION

360

(1)

CONCLUSION

361

(1)

TRANSITIONS

361

(1)

Visuals

361

(2)

Preparation Differences

363

(1)

Written Reports

363

(4)

Formats

365

(1)

Team Involvement

366

(1)

DEVELOPING A PLAN

366

(1)

DETERMINING STYLE

367

(1)

Presentation of the Document

367

(1)

Oral Reports

367

(5)

Team Participation

368

(1)

Notes

368

(1)

Visuals

369

(1)

Questions and Answers

369

(2)

ANTICIPATING QUESTIONS

369

(1)

HANDLING QUESTIONS

370

(1)

REHEARSAL

370

(1)

Presentation

371

(1)

Follow-up and Evaluation

372

(1)

InfoTrac College Edition

372

(2)

Glossary

374

(7)

References

381

(12)

Name Index

393

(4)

Subject Index

397

Communicating in Groups and Teams : Sharing Leadership (with InfoTrac)

9780534515461

Rent Textbook

Buy Used Textbook

Buy New Textbook

eTextbook

Questions About This Book?

Related Products

Summary

Table of Contents