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Communicating for Managerial Effectiveness,9780761921530

Communicating for Managerial Effectiveness

by
Edition:
2nd
ISBN13:

9780761921530

ISBN10:
0761921532
Format:
Paperback
Pub. Date:
10/1/2000
Publisher(s):
Sage Publications, Inc
List Price: $56.95
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Summary

This revised and updated edition of Communicating for Managerial Effectiveness analyzes six critical communication challenges faced by most managers, and offers practical strategies. New to this edition is: greater emphasis on successful implementation; more insight into how to manage the relationship between data, information, knowledge and action; improved advice on how to strategically communicate about organizational changes; a discussion on the impact of the Internet; and a web site including exercises and case studies.

Author Biography

Phillip G. Clampitt, Ph.D., is a Professor of Organizational Communication and Information Sciences at the University of Wisconsin -- Green Bay. His work has been published in a variety of journals, including Management Communication Quarterly, the Journal of Business Communication, Communication World, the Journal of Broadcasting, and the international Journal of Communication Management.

Table of Contents

Foreword viii
Cal Downs
Preface ix
Acknowledgments x
Introduction xi
How Managers Communicate
1(22)
The Arrow Approach
2(6)
The Circuit Approach
8(6)
Communication as Dance
14(7)
Conclusion
21(2)
What Is Communication, Anyway?
23(24)
Propositions
24(17)
Implications of the Propositions
41(4)
Conclusion
45(2)
Communicating the Corporate Culture
47(24)
What Is Culture?
48(1)
Why Do Organizations Have Culture?
49(2)
What Are the Consequences of Culture?
51(3)
How Can the Culture Be Discovered?
54(3)
How Can the Culture Be Evaluated?
57(3)
How Can the Culture Be Communicated?
60(9)
Conclusion
69(2)
Managing Data, Information, Knowledge, and Action
71(30)
Myths
72(2)
The D-I-K-A Model
74(4)
Variations on the Model
78(2)
Managing the Data-Information Relationship
80(10)
Managing the Information-Knowledge Relationship
90(4)
Managing the Knowledge-Action Relationship
94(4)
Applying the D-I-K-A Model
98(2)
Conclusion
100(1)
Communication Channels
101(22)
A Model for Selecting Appropriate Channels
102(5)
Lessons Learned
107(12)
Conclusion
119(4)
Performance Feedback
123(24)
The Fundamentals
124(5)
Implementing a Successful Feedback System
129(5)
Communicating Performance Feedback
134(11)
Conclusion
145(2)
Communicating Change
147(32)
Approaches to Change
148(3)
Types of Change
151(1)
Reactions to Change
152(3)
The Iceberg Model
155(9)
Strategic Design
164(5)
Tactics
169(7)
Conclusion
176(3)
Interdepartmental Communication
179(26)
The Nature of Departmentalization
180(2)
Potential Problems of Departmentalization
182(3)
Contributing Factors
185(5)
What to Do?
190(3)
How to Do It?
193(10)
Conclusion
203(2)
Communicating the Innovative Spirit
205(26)
Misconceptions
206(4)
What Is Innovation?
210(6)
Measuring Success and Failure
216(4)
Stop and Go Signs
220(8)
Blue Ribbons and Red Tape
228(2)
Conclusion
230(1)
Communication Ethics
231(28)
Foundations
233(2)
Ethical Dilemmas
235(12)
A Strategic Approach to Corporate Ethics
247(10)
Conclusion
257(2)
Conclusion
259(4)
Appendix A: Data Bank Composition 263(1)
Appendix B: Results of Communication Assessments 264(5)
References 269(10)
Index 279(10)
About the Author 289


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