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"In this new edition, Clampitt helps us keep pace with the evolving landscape of management communication practice and scholarship. Indeed, this text is a treasure trove for use in and out of the classroom." -Steven Ralston, University of Michigan, Flint "This text is perhaps the best representative of the strategic-choice approach to organizational communication. Rather than reviewing the organizational communication studies research, this book applies research, integrates popular literature and reports of organizational members coping with actual incidents, and offers options for dealing with common managerial concerns." -Philip Salem, Texas State University How can organizations use communication as a strategic, value-adding activity? Communicating for Managerial Effectiveness, Third Edition answers this question by enabling students and managers to clearly view their own communication abilities, dilemmas, and challenges. Author Phillip G. Clampitt uses real-world cases, many from his own business experience, to analyze the most critical communication challenges facing managers today. The Third Edition reflects a renewed emphasis on communication ethics, cross-cultural communication, and communication strategy. The book skillfully integrates theory and research to address vital communication challenges and allows readers to manage information, select appropriate communication channels, develop an effective performance feedback system, communicate organizational changes, foster interdepartmental communication, and create an innovative spirit. New to the Third Edition: "By the Numbers" sidebars in each chapter highlight relevant communication and organizational facts. A companion Web site contains chapter outlines, exercises, and case studies. www.iMetacomm.com/cme3 Tools based on conceptual models emphasize how to successfully and quickly implement principles discussed in each chapter. Every chapter has been updated. The role of dialogue in the communication process receives greater emphasis. New chapters have been added on communication technologies, communicating across organizational boundaries, and the link between communication assessment, strategy, and tactics. Communicating for Managerial Effectiveness is designed for students in MBA programs as well as for advanced undergraduate and graduate students studying organizational communication, management, or business communications. The book is also an excellent resource for managers, business executives, and corporate trainers.
Table of Contents
|Section 1: Foundation|
|1. How Managers Communicate|
|2. What is Communication, Anyway?|
|3. Communicating the Corporate Culture|
|4. Communication Ethics|
|Section 2: Communication Challenges|
|5. Selecting and Using Communication Technologies|
|6. Managing Data, Information, Knowledge, and Action|
|7. Providing Performance Feedback|
|8. Communicating Across Organizational Boundaries|
|9. Communicating About Change|
|10. Cultivating the Innovative Spirit|
|11. What is Communication Effectiveness?|
|About the Author|