9781412970884

Communicating for Managerial Effectiveness : Problems - Strategies - Solutions

by
  • ISBN13:

    9781412970884

  • ISBN10:

    1412970881

  • Edition: 4th
  • Format: Paperback
  • Copyright: 5/20/2009
  • Publisher: SAGE Publications, Inc
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Summary

With the help of real-world cases, this book enables students and managers alike to clearly view their own communication abilities, organizational dilemmas and challenges.New to the Fourth Edition- Greater emphasis on the "problem focused" nature of the book- Greater focus on critical thinking issues and skills- A spotlight on the range of organizations that experience the communication problems discussed in the book, and an emphasis on the similarity of communication problems across organizations- The inclusion of new research on ethics in organizations and environmental responsibility- Updated examples throughout, including updated material on how technology influences communication in organizations- A new Instructor's Resource CD-ROM that includes PowerPoint slides, test questions, and sample case studies- A new Companion Study Site that includes short video case studies and questions for each chapter to promote practical problem-solving

Table of Contents

Foreward
Preface
Introduction
Understanding Communication Propositions Implications
Conclusion
Examining Communication Approaches The Arrow Approach The Circuit Approach Communication as Dance
Conclusion
Scrutinizing Ethical Issues Fundamental Assumptions Ethical Dilemmas A Strategic Approach to Corporate Ethics
Conclusion
Imparting the Organizational Culture What is Culture? Does Culture Matter? How Can We Discover the Culture? How Can We Evaluate the Culture? How Can Leaders Effectively Impart the Culture?
Conclusion
Selecting and Using Communication Technologies A Model for Selecting Appropriate Communication Technologies What to Do?
Conclusion
Managing Data, Information, Knowledge and Action The D-I-K-A Model Variations of the Model Managing the Data-Information Relationship Managing the Information-Knowledge Relationship Managing the Knowledge-Action Relationship
Conclusion
Providing Performance Feedback Performance Feedback Principles Implementing a Successful Feedback System Communicating Performance Feedback
Conclusion
Communicating Across Organizational Boundaries The Nature of Boundaries Potential Problems of Boundaries Contributing Factors What to Do?
Conclusion
Communicating About Change Approaches to Change Selecting the Degree of Communication Reactions to Change The Iceberg Model
Conclusion
Cultivating the Innovative Spirit Misconceptions What is Innovation? A Perspective on Success and Failure Stop and Go Signs
Conclusion: The Challenge of Innovation
Building a World Class Communication System Assess Strategize Implement Assess-Strategize-Implement in Action
Conclusion
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