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Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac),9780534632298
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Communicating in Professional Contexts Skills, Ethics, and Technologies (with CD-ROM, SpeechBuilder Express™,and InfoTrac)

by ;
Edition:
2nd
ISBN13:

9780534632298

ISBN10:
0534632297
Format:
Paperback
Pub. Date:
3/8/2005
Publisher(s):
Cengage Learning

Questions About This Book?

What version or edition is this?
This is the 2nd edition with a publication date of 3/8/2005.
What is included with this book?
  • The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.

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Summary

What communication skills do you need it today's global economy with its new technology and increasingly diverse workforce? COMMUNICATING IN PROFESSIONAL CONTEXTS: SKILLS, ETHICS, AND TECHNOLOGIES (WITH CD-ROM, SPEECHBUILDER EXPRESS, AND INFOTRAC) reflects the rapid changes occurring in professional communication today. Written in an engaging narrative style, this text works with the CD-ROM and web technology to help you build the skills you need, while provideing you a strong theoretical foundation of organizational communication.

Table of Contents

Preface xix
Breakthrough Skills for the Global Workplace
1(32)
Components of Business and Professional Communication
3(7)
Sender
4(1)
Receiver
5(1)
Messages
5(1)
Noise
5(1)
Feedback
6(1)
Channels
7(1)
Context
7(3)
The Functions of Business and Professional Communication
10(5)
Organizing Tasks and People
11(2)
Creating Identities
13(1)
Sense-Making and Interpretation
13(2)
Conscious Communication in the Workplace
15(4)
Step 1: Choosing a Communication Goal
15(1)
Step 2: Creating the Message
16(1)
Step 3: Coordinating with Others
16(1)
Step 4: Delivering the Message
17(1)
Skill Builder Workshop
18(1)
Principles of Conscious Communication
19(1)
Summary
20(1)
Communicating in Professional Contexts Online
21(12)
What You Should Have Learned
21(1)
Key Terms
21(1)
Writing and Critical Thinking
22(1)
Research and Explorations Online
23(1)
Practicing Communication in Professional Contexts
24(1)
The Questions
24(3)
Answer Key
27(5)
Your Communication Profile
32(1)
The Evolution of Communication in the Workplace
33(29)
Classical Management and Information Transfer
34(4)
Scientific Management
35(2)
Bureaucracy
37(1)
Communication as Information Transfer
37(1)
Human Relations/Resources and Transaction Process
38(3)
Hawthorne Studies
39(1)
Maslow's Hierarchy of Needs
39(1)
Communication as a Transactional Process
40(1)
Systems Thinking and Communication Networks
41(3)
The Links between Systems Theory and Business and Professional Communication
42(2)
Best Practices: Using Formal and Informal Networks Effectively
44(1)
Organizational Cultures, Communication, and Power
44(4)
The Influence of the Cultural Approach to Power
45(3)
Organizational Narratives and Dialogue
48(5)
Dialogue
49(4)
The Next Step: Learning Organizations
53(3)
The Five Disciplines
54(1)
Dialogue and Learning Organizations
55(1)
Why We Learn about Theories of Communication
56(1)
Summary
57(1)
Communicating in Professional Contexts Online
58(4)
What You Should Have Learned
58(1)
Key Terms
59(1)
Writing and Critical Thinking
59(1)
Research and Explorations Online
60(1)
Practicing Communication in Professional Contexts
61(1)
Preparing for Conscious Communication in the Workplace
62(36)
Organizing a Communication Event
64(1)
Step 1: Choosing a Goal for Your Message
65(6)
Assessing Audience Needs and Expectations
66(2)
Determining the Possible Communication Outcomes
68(1)
Establishing Criteria to Measure Success
68(3)
Step 2: Creating a Strategic and Ethical Message
71(16)
Creating a Thesis Statement
71(2)
Determining the Main Points of the Message
73(3)
Developing Supporting Materials
76(5)
Making Transitions
81(1)
Developing an Effective Introduction and Conclusion
81(6)
Step 3: Coordinating with Others
87(2)
Skill Builder Workshop
88(1)
Step 4: Delivering the Message
89(3)
Practice, Practice, Practice
89(2)
Fluency
91(1)
Naturalness
91(1)
Vivacity
91(1)
Nonverbal Competence
92(1)
How Beth Fared
92(1)
Summary
92(1)
Communicating in Professional Contexts Online
93(5)
What You Should Have Learned
93(1)
Key Terms
94(1)
Writing and Critical Thinking
94(2)
Research and Explorations Online
96(1)
Practicing Communication in Professional Contexts: Completing the CCCD Worksheets
96(1)
Communicating in Professional Contexts in Action!
97(1)
Listening in the Workplace
98(23)
Becoming a Conscious Listener
99(13)
Hearing
100(1)
Best Practices: Overcoming Blocks to Hearing
101(1)
Informational Listening
102(1)
Best Practices: Working with Non-Native Speakers
103(1)
Best Practices: Removing Cultural Barriers to Listening
104(1)
Best Practices: Overcoming Gender-Related Listening Differences
105(1)
Best Practices: Surmounting Language Barriers
106(1)
Best Practices: Dealing with Communication History Barriers
107(1)
Critical Listening
107(2)
Self-Reflexive Listening
109(1)
Conscious Listening
110(1)
Best Practices: Listening Consciously
111(1)
The Importance of Listening in Business and Professional Contexts
112(4)
Listening in Meetings
112(1)
Best Practices: Listening in Meetings
112(1)
Listening in Conflict Situations
112(1)
Best Practices: Listening in Conflict Situations
113(1)
Listening to Complaints
113(1)
Listening When Asked for Help
114(1)
Best Practices: Dealing with Chronic Complainers
115(1)
Skill Builder Workshop
115(1)
Summary
116(1)
Communicating in Professional Contexts Online
116(5)
What You Should Have Learned
117(1)
Key Terms
117(1)
Writing and Critical Thinking
118(1)
Research and Explorations Online
119(1)
Practicing Communication in Professional Contexts
119(2)
The Power of Verbal and Nonverbal Communication in the Workplace
121(33)
Communication of Self in the Workplace
124(10)
Developing Awareness in the Workplace
125(1)
Monitoring Our Assumptions about Communication
125(1)
The Principle of Workplace Equity
126(1)
Making Conscious Choices about Verbal Communication
127(1)
Clarity and Ambiguity
127(1)
Best Practices: Communicating Clearly
128(1)
Upward and Downward Communication
129(1)
Inclusive and Exclusive Messages
130(1)
Confirming and Disconfirming Messages
131(1)
Supportive versus Nonsupportive Messages
132(1)
Enhancing Personal and Professional Credibility
133(1)
Verbal Communication and Perceptions of Power
134(1)
Gendered Talk
134(1)
Verbal Lie Detectors
135(1)
Nonverbal Communication and Perceptions of Meaning
135(11)
Your Workspace
136(1)
Clothing and Personal Appearance
136(1)
Best Practices: Creating the Optimal Workspace
137(1)
Best Practices: Dressing Successfully in the Workplace
138(1)
Voice
139(1)
Body Movement, Facial Expressions, and Eye Contact
140(2)
Benefits of Making Eye Contact
142(1)
Nonverbal Lie Detectors
143(1)
Space
144(1)
Touching
145(1)
Harassment and Communication in the Workplace
146(3)
What Is Sexual Harassment?
146(2)
How Can Harassment Be Avoided?
148(1)
What Should You Do if You Are a Victim of Harassment?
148(1)
Summary
149(1)
Communicating in Professional Contexts Online
150(4)
What You Should Have Learned
150(1)
Key Terms
151(1)
Writing and Critical Thinking
151(1)
Research and Explorations Online
152(1)
Practicing Communication in Professional Contexts
153(1)
Communicating in Professional Contexts in Action!
153(1)
Information Technology and Conscious Communication
154(21)
Information Technology and Communication
156(5)
The Downside to Information Technology
157(1)
Revising Our Approach to Information Technology
157(1)
Information Technology and Gender Differences
158(1)
Information Technology and Conscious Communication
159(2)
Types of Information Technologies
161(6)
Computer-Assisted Communication Technologies
161(1)
Electronic and Voice Mail Systems
162(1)
Best Practices: Using Voice Mail and E-mail
162(2)
Computer Networks
164(1)
E-mail and Chatroom Shorthand
165(1)
Videoconferencing
165(1)
Best Practices: Videoconferencing
166(1)
News You Can Use: Doing Web-Based Research
167(1)
How Much Technology Do I Need?
168(2)
Surfing the Net for Information: A Practical Guide
169(1)
Summary
170(1)
Communicating in Professional Contexts Online
170(5)
What You Should Have Learned
171(1)
Key Terms
171(1)
Writing and Critical Thinking
172(1)
Research and Explorations Online
173(1)
Practicing Communication in Professional Contexts
173(2)
Exploring Interpersonal Communication
175(28)
Choosing: Strategies and Ethics for Relational Development at Work
176(8)
First Impressions
176(3)
Establishing Expectations and Boundaries
179(2)
Behaving Ethically
181(2)
NCA Credo for Ethical Communication
183(1)
Creating: Messages That Reflect Self, Other, and Context
184(9)
Equity: Principles of Everyday Exchange
185(1)
Self-Disclosure and Risk-Taking
186(2)
Best Practices: Monitoring Disclosures
188(1)
Asking For and Giving Feedback
188(2)
Dialectics and Dialogue
190(2)
Working Through Relational Conflict
192(1)
Coordinating: Making Relational Communities Work
193(4)
Negotiation of Cultural Differences
193(2)
Negotiation of Gender Differences
195(2)
Delivering: Improving Relationships at Work
197(1)
Summary
198(1)
Communicating in Professional Contexts Online
198(5)
What You Should Have Learned
199(1)
Key Terms
199(1)
Writing and Critical Thinking
200(1)
Research and Explorations Online
201(1)
Practicing Communication in Professional Contexts
201(1)
Communicating in Professional Contexts in Action!
202(1)
Interviewing and Conscious Communication
203(21)
Conducting Conscious Interviews
204(6)
Interrogation
205(1)
Persuasive or Sales Interviews
205(1)
Performance Reviews
206(1)
Information Interviews or Focus Groups
206(1)
Best Practices: Performance Reviews
207(2)
Best Practices: Information Interviews
209(1)
Employment Interviews
210(1)
Choosing: Setting the Parameters for the Interview
210(5)
Setting the Goals for the Interview
210(3)
Developing a Job Description
213(2)
Creating: Scripting the Interview
215(1)
Ethical Interviewing
215(1)
Coordinating: Setting Up the Interview
215(3)
Delivering: Ready, Set, Interview
218(2)
Conducting Phone (Screening) Interviews
219(1)
Best Practices: Phone Interviews
219(1)
Summary
220(1)
Communicating in Professional Contexts Online
221(3)
What You Should Have Learned
221(1)
Key Terms
222(1)
Writing and Critical Thinking
222(1)
Research and Explorations Online
222(1)
Practicing Communication in Professional Contexts
223(1)
The Job Search and Conscious Communication
224(33)
Conducting a Conscious Job Search
225(1)
Choosing: Setting Your Job Goals
226(5)
Job Research
226(5)
Creating: Putting Together a Winning Resume
231(9)
Selecting the Format
231(2)
Two Words Never to Use on a Resume
233(3)
Writing a Compelling Cover Letter
236(3)
Best Practices: Submitting Resumes and Cover Letters
239(1)
Coordinating: Preparing for the Interview
240(4)
Participating in a Phone Interview
240(2)
Arranging the In-Person Interview
242(1)
Best Practices: Arranging Interviews
242(1)
Dressing for Success in the Internet Age
243(1)
Delivering: Practicing and Being Interviewed
244(8)
Interview Styles
244(1)
Practicing the Interview
245(3)
Being Interviewed
248(4)
Summary
252(1)
Communicating in Professional Contexts Online
252(5)
What You Should Have Learned
253(1)
Key Terms
253(1)
Writing and Critical Thinking
253(2)
Research and Explorations Online
255(1)
Practicing Communication in Professional Contexts
255(1)
Communicating in Professional Contexts in Action!
256(1)
Communicating in Groups and Teams
257(28)
Conscious Communication in Groups and Teams
258(1)
Choosing: Strategies for Organizing Teams
259(6)
Developing Effective Leadership Strategies
260(2)
Phrases Leaders Shouldn't Use
262(1)
Participation
262(1)
Selection of Team Members
263(1)
Adaptive Skills
264(1)
Creating: Defining the Goals and Strategies for a Team
265(4)
Agendas
266(1)
Creating a Shared Vision
267(1)
The D&T Vision
267(2)
Coordinating: Establishing a Creative Environment for Team Problem Solving
269(7)
Coordinating with Other Teams
269(2)
Coordinating the Problem-Solving Process
271(3)
Best Practices: Brainstorming
274(2)
Delivering as a Team
276(5)
Memos and Reports
277(2)
Staff Briefings and Weekly Sessions
279(1)
Planning and Problem-Solving Meetings
279(1)
Virtual Meetings
279(1)
Conferences, Workshops, and Seminars
280(1)
Summary
281(1)
Communicating in Professional Contexts Online
281(4)
What You Should Have Learned
281(1)
Key Terms
282(1)
Writing and Critical Thinking
282(1)
Research and Explorations Online
283(1)
Practicing Communication in Professional Contexts
284(1)
Communicating in Professional Contexts in Action!
284(1)
Informative Presentations in the Workplace
285(29)
Revisiting the CCCD Process for Organizing a Presentation
286(1)
Choosing a Goal for Your Presentation
287(4)
Informative versus Persuasive Presentations
287(1)
Establishing Credibility
288(1)
Developing an Audience Profile
289(1)
Establishing Informative Outcomes
290(1)
Developing Criteria to Measure Success
290(1)
Creating an Informative Presentation
291(16)
Conducting Research
292(2)
Best Practices: Conducting Research
294(1)
Effective PowerPoint Presentations
295(2)
Best Practices: Using PowerPoint
297(4)
Verbal and Visual Support
301(3)
Effective Transitions
304(1)
Developing an Effective Introduction and Conclusion
304(3)
Coordinating an Informative Presentation
307(1)
Delivering an Informative Presentation
308(2)
Skill Builder Workshop
309(1)
Summary
310(1)
Communicating in Professional Contexts Online
310(4)
What You Should Have Learned
310(1)
Key Terms
311(1)
Writing and Critical Thinking
311(1)
Research and Explorations Online
312(1)
Practicing Communication in Professional Contexts
313(1)
Communicating in Professional Contexts in Action!
313(1)
Making the Persuasive Case at Work
314(33)
Concierge Persuasion
315(6)
Logos, Pathos, and Ethos
317(1)
Conscious Persuasion in the Workplace
317(1)
Choosing a Persuasive Strategy
317(2)
Creating the Message
319(1)
Coordinating the Message
319(1)
Delivering the Message
320(1)
Persuading through Reason
321(5)
Best Practices: Using a Brutal Strategy
322(1)
Choosing the Rational Persuasive Strategy
322(2)
Creating the Rational Persuasive Message
324(1)
Coordinating the Rational Persuasive Message
324(2)
Delivering the Rational Persuasive Message
326(1)
Persuading Through Emotion
326(11)
Best Practices: Using a Rational Strategy
327(1)
Choosing the Rational/Emotional Persuasive Strategy
327(2)
Creating the Rational/Emotional Message
329(1)
Needs Assessment versus Audience Analysis
329(5)
Monroe's Motivated Sequence
334(1)
Steps in Monroe's Motivated Sequence
334(1)
Coordinating the Rational/Emotional Message
334(2)
Delivering the Rational/Emotional Message
336(1)
Best Practices: Using a Rational/Emotional Strategy
337(1)
Persuading through Mindful Communication
337(6)
Creating a Mindful Persuasive Message
339(2)
Coordinating the Mindful Persuasive Message
341(1)
Delivering the Mindful Persuasive Message
341(1)
Best Practices: Using a Mindful Persuasive Strategy
342(1)
Summary
343(1)
Communicating in Professional Contexts Online
343(4)
What You Should Have Learned
343(1)
Key Terms
344(1)
Writing and Critical Thinking
344(1)
Research and Explorations Online
345(1)
Practicing Communication in Professional Contexts
345(1)
Communicating in Professional Contexts in Action!
346(1)
Appendix 347(14)
Glossary 361(4)
References 365(10)
Index 375


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