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Table of Contents
|Basics of Business and Professional Communication Strategic Case: Sundown Bakery|
|Communicating at Work|
|Communication, Culture, and Work|
|Personal Skills Strategic Case: Computer Solutions|
|Verbal and Nonverbal Messages|
|Interviewing Strategic Case: Platinum Sounds|
|Principles of Interviewing|
|Types of Interviews|
|Working in Groups Strategic Case: Museum of Springfield|
|Working in Teams|
|Making Effective Presentations Strategic Case: Fresh Air Sports|
|Developing and Organizing the Presentation|
|Verbal and Visual Support in Presentations|
|Delivering the Presentation|
|Informative, Group, and Special-Occasion Presentations|
|Appendix : Business Writing|
|Table of Contents provided by Publisher. All Rights Reserved.|