Communicating at Work : Principles and Practices for Business and the Professions

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  • Edition: 7th
  • Format: Hardcover
  • Copyright: 11/1/2001
  • Publisher: McGraw Hill
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


The leading text in business communication, "Communicating at Work" takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program that is designed to encourage group activities and skill building. That, plus clear writing and effective use of tables, make the text an excellent teaching tool.

Table of Contents

Basics of Business and Professional Communication Strategic Case: Sundown Bakery
Communicating at Work
Communication, Culture, and Work
Personal Skills Strategic Case: Computer Solutions
Verbal and Nonverbal Messages
Interpersonal Skills
Interviewing Strategic Case: Platinum Sounds
Principles of Interviewing
Types of Interviews
Working in Groups Strategic Case: Museum of Springfield
Working in Teams
Effective Meetings
Making Effective Presentations Strategic Case: Fresh Air Sports
Developing and Organizing the Presentation
Verbal and Visual Support in Presentations
Delivering the Presentation
Informative, Group, and Special-Occasion Presentations
Persuasive Presentations
Appendix : Business Writing
Table of Contents provided by Publisher. All Rights Reserved.

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