9780072492903

Communicating at Work: Principles and Practices for Business and the Professions, with Free Student CD-ROM

by
  • ISBN13:

    9780072492903

  • ISBN10:

    0072492902

  • Format: Paperback
  • Copyright: 12/4/2001
  • Publisher: McGraw-Hill Humanities/Social Sciences/Languages
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Summary

The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program that is designed to encourage group activities and skill building. That, plus clear writing and effective use of tables, make the text an excellent teaching tool.

Table of Contents

PART I: BASICS OF BUSINESS AND PROFESSIONAL COMMUNICATION

Chapter 1: Communicating at Work

Chapter 2: Communication, Culture, and Work

Case Study I with Questions

PART II: PERSONAL SKILLS

Chapter 3: Verbal and Nonverbal Messages

Chapter 4: Listening

Chapter 5: Interpersonal Skills

Chapter 6: Interviewing

Chapter 7: Types of Interviews

Case Study II with Questions

PART III: WORKING IN GROUPS

Chapter 8: Working in Teams

Chapter 9: Effective Meetings

Case III with Questions

PART IV: MAKING EFFECTIVE PRESENTATIONS

Chapter 10: Developing the Presentation

Chapter 11: Organizing Your Ideas

Chapter 12: Verbal and Visual Support in Presentations

Chapter 13: Delivering the Presentation

Chapter 14: Informative and Persuasive Presentations

Case IV with Questions

Appendix I: Format and Design

Appendix II: Special Occasion Speaking

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