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Communicating at Work: Principles and Practices for Business and Professionals with Student CD-ROM and PowerWeb,9780072977509
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Communicating at Work: Principles and Practices for Business and Professionals with Student CD-ROM and PowerWeb

by ;
Edition:
8th
ISBN13:

9780072977509

ISBN10:
0072977507
Format:
Paperback
Pub. Date:
5/21/2004
Publisher(s):
McGraw-Hill Humanities/Social Sciences/Languages

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Summary

The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The new edition now addresses informal business presentations such as briefings, reports, and sales presentations, and offers expanded coverage of ethical issues throughout.

Table of Contents

PART 1: Basics of Business and Professional Communication

Chapter 1: Communicating at Work

Chapter 2: Communication, Culture, and Work

PART 2: Personal Skills

Chapter 3: Verbal and Nonverbal Messages

Chapter 4: Listening

Chapter 5: Interpersonal Skills

Part 3: Interviewing

Chapter 6: Principles of Interviewing

Chapter 7: Types of Interviews

Part 4: Working in Groups

Chapter 8: Working in Teams

Chapter 9: Effective Meetings

Part 5: Making Effective Presentations

Chapter 10: Developing the Presentation

Chapter 11: Organizing Your Ideas

Chapter 12: Verbal and Visual Support in Presentations

Chapter 13: Delivering the Presentation

Chapter 14: Types of Presentations

Appendix 1: Group Presentations

Appendix 2: Business Writing

Glossary

Notes

Credits

Index



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