9780073385174

Communicating at Work: Principles and Practices for Business and the Professions

by ;
  • ISBN13:

    9780073385174

  • ISBN10:

    0073385174

  • Edition: 10th
  • Format: Paperback
  • Copyright: 9/18/2009
  • Publisher: McGraw-Hill Humanities/Social Sciences/Languages
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Summary

As the leading text in its field,Communicating at Worktakes a pragmatic approach that applies scholarly principles to real world business situations. Strong multicultural focus, emphasis on working in teams, and thorough coverage of presentational speaking continue to be hallmark features. The tenth edition features a more streamlined organization, newTechnology Tipboxes, newCase Studysidebars, updated coverage of intercultural communication, new communication networks, and more.

Table of Contents

Part One: Basics of Business and Professional Communication

1. Communicating at Work

2. Communication, Culture, and Work

Part Two: Personal Skills

3. Listening

4. Verbal and Nonverbal Messages

5. Interpersonal Skills

Part Three: Interviewing

6. Principles of Interviewing

7. Types of Interviews

Part Four: Working in Groups

8. Working in Teams

9. Effective Meetings

Part Five: Making Effective Presentations

10. Developing and Organizing the Presentation

11. Verbal and Visual Support in Presentations

12. Delivering the Presentation

13. Types of Business Presentations

Appendix I: Sample Presentations

Appendix II : Business Writing

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