9780136136910

Communicating in the Workplace

by ; ;
  • ISBN13:

    9780136136910

  • ISBN10:

    0136136915

  • Edition: 1st
  • Format: Paperback
  • Copyright: 3/3/2009
  • Publisher: Pearson

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Supplemental Materials

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Summary

This one-of-a-kind oral communication book will help readers develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the bookrs"s website. Its learn-by-doing approach helps readers understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.

Table of Contents

Communication Concepts
Perception
Cultural Diversity
Language
Listening and Responding
Interpersonal Relationship Skills
Conflict Resolution
Teamwork
Preparing the Informative Presentation
Organizing Informative Outlines
Verbal & Visual Supports
Gathering Information
Delivering Presentations
Persuasive Speaking
Interviewing Skills
Table of Contents provided by Publisher. All Rights Reserved.

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