9780136136910

Communicating in the Workplace

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  • ISBN13:

    9780136136910

  • ISBN10:

    0136136915

  • Edition: 1st
  • Format: Paperback
  • Copyright: 3/3/2009
  • Publisher: Pearson

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

This one-of-a-kind oral communication book will help readers develop communication skills that will ensure job success. Each chapter includes real-life stories, appealing visuals, and examples that add meaning and increase comprehension. Skill-based assignments and online learning activities appear in both the text and on the bookrs"s website. Its learn-by-doing approach helps readers understand the importance of communication skills, conflict resolution strategies and listening practices to their own career success.

Table of Contents

Communication Concepts
Perception
Cultural Diversity
Language
Listening and Responding
Interpersonal Relationship Skills
Conflict Resolution
Teamwork
Preparing the Informative Presentation
Organizing Informative Outlines
Verbal & Visual Supports
Gathering Information
Delivering Presentations
Persuasive Speaking
Interviewing Skills
Table of Contents provided by Publisher. All Rights Reserved.

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