Each chapter contains “Ethics in Communication” and “Communication and Technology” and conclude with “Summary” and “Review Questions.”
UNIT ONE: THE PROCESS OF COMMUNICATION.
1. An Overview of Communication.
The Communication Process.
Functions of Communication.
Types of Communication.
Understanding Difference, Diversity and Communication.
The Process of Perception.
Perceptions of Ourselves.
Perception of Others.
Developing Accurate Perceptions of Ourselves and Others.
Hearing and Listening.
Factors that Interfere with Listening.
4. Verbal Communication.
The Nature of Language and Meaning.
The Meanings of Words.
Factors that Influence Our Language Use.
Problems with Language.
Improving Verbal Skills.
5. Nonverbal Communication.
The Nature of Nonverbal Communication.
Types and Functions of Nonverbal Communication.
Improving Nonverbal Communication Skills.
UNIT TWO: INTERPERSONAL COMMUNICATION.
6. Understanding Ourselves and Others.
The Nature of Interpersonal Relationship.
Stages of Relationship Development.
Self-Disclosure within Relationships.
Theoretical Explanations of Interpersonal Communication.
Conflict within Relationships.
Improving Our Efforts to Resolve Conflicts.
7. Creating a Positive Communication Climate.
Coping with Defensiveness.
Stepping Back from Defensiveness.
Organizing the Interview.
Types of Interviews.
Improving Your Interviewing Skills.
9. Communicating in Small-Groups.
An Overview of Small-Group Communication.
Types of Small Groups.
Variables of the Group Process.
Participating in Small-Group Discussions.
10. Solving Problems Using Small Groups.
Solving Problems as a Group.
Types of Problem Solving Formats.
The Process of Problem Solving.
UNIT THREE: PUBLIC COMMUNICATION.
11. Selecting a Speech Topic and Adapting to the Audience.
Selecting a Topic.
Adapting Your Topic for the Audience.
The Speech Purpose.
12. Researching and Using Supportive Material for Your Speech.
Sources of Information.
Citing Source Material.
Forms of Support for Your Speech.
Using Presentational Aids.
13. Organizing Your Speech.
Preparing the Speech Outline: Key Word.
Preparing the Speech Outline: Full Sentence.
14. Delivering Your Speech.
Oral and Written Communication.
Understanding Speech Anxiety.
Types of Delivery.
Using Your Body.
Using Your Voice.
Practicing Your Speech.
15. The Informative Speech.
The Nature of the Informative Speech.
Informative Speech Topics.
Organizing the Informative Speech.
Methods of Presenting an Informative Speech.
Sample Student Informative Speech: Graduating Debt Free: Grants and Scholarships.
16. The Persuasive Speech.
Developing a Persuasive Speech Objective.
Topics for a Persuasive Speech.
Organizing Your Persuasive Speech.
Developing Persuasive Appeals.
Sample Persuasive Speech: Eliminate Your Credit Card Debit.