In this Section:
1) Brief Table of Contents
2) Full Table of Contents
1) Brief Table of Contents
Unit I: The Process of Communication
Chapter 1: An Overview of Communication
Chapter 2: Perception
Chapter 3: Listening
Chapter 4: Verbal Communication
Chapter 5: Nonverbal Communication
Unit II: Interpersonal Communication
Chapter 6: Understanding Ourselves and Others
Chapter 7: Creating a Positive Communication Climate
Chapter 8: Interviewing
Chapter 9: Communicating in Small Groups
Chapter 10: Solving Problems Using Small Groups
Unit III: Public Communication
Chapter 11: Selecting a Speech Topic and Adapting to the Audience
Chapter 12: Researching and Using Supporting Material for Your Speech
Chapter 13: Organizing Your Speech
Chapter 14: Delivering Your Speech
Chapter 15: The Informative Speech
Chapter 16: The Persuasive Speech
2) Full Table of Contents
Unit I : The Process of Communication
Chapter 1: An Overview of Communication
The Communication Process
Functions of Communication
Types of Communication
Understanding Difference, Diversity, and Communication
Summary
Review Questions
Key Concepts
Chapter 2: Perception
The Process of Perception
Perceptions of Ourselves
Perceptions of Others
Developing Accurate Perceptions of Ourselves and Others
Summary
Review Questions
Key Concepts
Chapter 3: Listening
Hearing and Listening
Factors That Interfere with Listening
Effective Listening
Summary
Review Questions
Key Concepts
Chapter 4: Verbal Communication
The Nature of Language and Meaning
The Meaning of Words
Factors that Influence Our Language Use
Problems with Language
Improving Verbal Skills
Summary
Review Questions
Key Concepts
Chapter 5: Nonverbal Communication
The Nature of Nonverbal Communication
Types and Functions of Nonverbal Communication
Improving Nonverbal Communication
Summary
Review Questions
Key Concepts
Unit II : Interpersonal Communication
Chapter 6: Understanding Ourselves and Others
The Nature of Interpersonal Relationships
Self Disclosure Within Relationships
Theoretical Explanations of Interpersonal Communication
Conflict within Relationships
Improving Our Efforts to Manage Conflicts
Summary
Review Questions
Key Concepts
Chapter 7: Creating a Positive Communication Climate
Understanding Defense Mechanisms
Coping with Defensiveness
Stepping Back from Defensive Communication
Summary
Review Questions
Key Concepts
Chapter 8: Interviewing
Interview Questions
Open and Closed Questions
Organizing the Interview
Types of Interviews
Improving Your Interviewing Skills
Summary
Review Questions
Key Concepts
Chapter 9: Communicating in Small Groups
An Overview of Small Group Communication
Types of Small Groups
Variables in Small Group Communication
Participating in Small Group Discussions
Communication Skills within Small Groups
Summary
Review Questions
Key Concepts
Chapter 10: Solving Problems Using Small Groups
Solving Problems as a Group
The Process of Problem Solving
Leadership
Effective Leadership Communication
Summary
Review Questions
Key Concepts
Unit III : Public Communication
Chapter 11: Selecting a Speech Topic and Adapting to the Audience
Selecting a Topic
Yourself
The Situation
The Audience
Demographic Factors
Audience Characteristics
Brainstorming
Adapting to the Audience
The Speech Purpose
Summary
Review Questions
Key Concepts
Chapter 12: Researching and Using Supporting Material for Your Speech
Sources of Information
Finding Sources: The Library
Using the Internet: World Wide Web
Citing Sources
Forms of Support for Your Speech
Presentational Aids
Using Presentational Aids
Summary
Review Questions
Key Concepts
Chapter 13: Organizing Your Speech
The Body
The Introduction
The Conclusion
Transitions
Preparing the Speech Outline
Summary
Review Questions
Key Concepts
Chapter 14: Delivering Your Speech
Oral and Written Communication
Understanding Speech Anxiety
Types of Delivery
Sharing Ideas
Using Your Body
Using Your Voice
Practicing Your Speech
Summary
Review Questions
Key Concepts
Chapter 15: The Informative Speech
The Nature of the Informative Speech
Informative Speech Topics
Organizing the Informative Speech
Methods of Presenting an Informative Speech
Summary
Review Questions
Key Concepts
Chapter 16: The Persuasive Speech
Developing a Persuasive Speech Objective
Topics for a Persuasive Speech
Organizing Your Persuasive Speech
Developing Persuasive Appeals
Techniques for Enhancing Your Credibility
Summary
Review Questions
Key Concepts
Glossary
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.