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When was the last time you talked to someone? Just a minute ago? Talking is so automatic in our daily lives that we rarely, if ever, stop to think about what underpins our simplest conversations. But in his groundbreaking Communication in Everyday Life, Dalton Kehoe asks us to do just that: to consider the forces of the cognitive unconscious that shape everyday talk. In a straightforward, accessible way, he provides the reader with information from the neuro- and social sciences that illuminates the complexity of everyday talk. Building on that foundation, he then gives practical guidance on how to become a more capable communicator, especially in difficult situations.
In his long career as a communications specialist, Kehoe developed a three-mode model of talk that he outlines here: the C.O.N.N.E.C.T., C.O.N.T.R.O.L., and D.I.A.L.O.G.U.E. modes. Understanding these modes makes it easy for speakers to choose which type of talk to enact, depending on the situation. While this book would be an excellent textbook for first- and second-year courses in interpersonal communications, it would also be useful for anyone who wants to improve his or her communication skills. At its heart, Communication in Everyday Life is a guide to achieving a better life by becoming more effective at the one thing we all do every day—talk!
Dalton Kehoe has been teaching, training, and helping organizations and individuals change the ways they communicate for over 40 years. He received his Ph.D. in social psychology from York University in 1973 and taught there for 41 years. He recently retired from the university as Senior Scholar of Communication Studies and is the head of Communicate for Life, Limited.
Chapter 1 The Nature of Face-to-Face Communication
Chapter 2 Culture in Communication
Chapter 3 The Mind in Communication: The Cognitive Unconscious
Chapter 4 The Conscious Mind and Emotion
Chapter 5 The Mind in Communication: Perception
Chapter 6 The Mind in Communication: Cognition
Chapter 7 The Self in Communication
Chapter 8 Fundamental Skills for Effective Communication
Chapter 9 A Pragmatic Model of Talk and C.O.N.N.E.C.T. Talk
Chapter 10 The First Mode of Problem-SolvingTalk: C.O.N.T.R.O.L. Talk
Chapter 11 The Second Mode of Problem-Solving Talk: D.I.A.L.O.G.U.E.
Chapter 12 D.I.A.L.O.G.U.E. and Conflict Management
Chapter 13 A Last Word about Talk