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Communication Mosaics : An Introduction to the Field of Communication,9780534646868
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Communication Mosaics : An Introduction to the Field of Communication

by
Edition:
4th
ISBN13:

9780534646868

ISBN10:
0534646867
Format:
Paperback
Pub. Date:
2/3/2005
Publisher(s):
Wadsworth Publishing

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Summary

Part I: COMMUNICATION FOUNDATIONS AND CAREERS. Introduction to Communication Mosaics. 1. A First Look at Communication. 2. The Field of Communication in Historical and Contemporary Perspective. Part II: COMMUNICATION PROCESSES AND SKILLS. 3. Perceiving and Understanding. 4. Engaging in Verbal Communication. 5. Engaging in Nonverbal Communication. 6. Listening and Responding to Others. 7. Creating Communication Climates. 8. Adapting Communication to Cultures and Social Communities. Part III: CONTEXTS OF COMMUNICATION. 9. Communication and Self Concept. 10. Communication in Personal Relationships. 11. Communication in Groups and Teams. 12. Communication in Organizations. 13. Public Communication. 14. Mass Communication. 15. Communication Technologies. Closing. Appendix: Communication in Interviews. Glossary.

Table of Contents

Preface xxi
Part I: Communication Careers and Foundations
A First Look at Communication
2(20)
Introduction to the Author
4(1)
Introduction to Communication Mosaics
5(1)
The Values of Studying Communication
6(6)
Personal Life
7(1)
FYI Ghadya Ka Bacha
8(1)
Personal Relationships
8(1)
FYI Communication and Marriage
9(1)
Professional Life
9(2)
Civic Life
11(1)
FYI U.S. Demographics in the Twenty-First Century
12(1)
Defining Communication
12(1)
Features of Communication
12(5)
SYS Noticing Levels of Meaning in Communication
14(1)
Models of Communication
14(1)
Linear Models
14(1)
Interactive Models
14(1)
Transactional Models
15(2)
Careers in Communication
17(2)
Research
17(1)
Education
17(1)
Mass Communication: Journalism, Broadcasting, Public Relations, and Advertising
18(1)
Training and Consulting
19(1)
Human Relations and Management
19(1)
FYI Careers in Communication
19(1)
Summary
19(1)
Communication Mosaics Online
20(2)
Key Concepts
20(1)
For Further Reflection and Discussion
20(1)
Recommended Resources
20(1)
Experience Communication Case Study: The New Employee
20(2)
The Field of Communication in Historical and Contemporary Perspective
22(22)
The History of the Communication Field
23(5)
Classical Roots: Rhetoric and Democratic Life
23(1)
Liberal Education
24(1)
FYI Wisdom from Ancient Teachers
25(1)
Broadening the Field
25(1)
Communication, Power, and Empowerment
26(2)
Conducting Research in Communication
28(2)
Quantitative Research
28(1)
Qualitative Research
29(1)
Critical Research
29(1)
The Breadth of the Communication Field
30(8)
Intrapersonal Communication
31(1)
SYS Analyze Your Self-Talk
31(1)
Interpersonal Communication
32(1)
Performance Studies
32(1)
Group and Team Communication
32(1)
Public Communication
33(1)
Organizational Communication
34(1)
Mass Communication
35(1)
Technologies of Communication
35(1)
SYS Your Mediated World
36(1)
Intercultural Communication
36(1)
FYI Learning about Intercultural Communication
36(1)
Ethics and Communication
37(1)
Blurring the Lines
38(1)
Unifying Themes and Processes in the Communication Field
38(2)
Unifying Themes
38(2)
Summary
40(1)
Communication Mosaics Online
40(4)
Key Concepts
41(1)
For Further Reflection and Discussion
41(1)
Recommended Resources
41(1)
Experience Communication Case Study: Communication Ethics
41(3)
Part II: Communication Processes and Skills
Perceiving and Understanding
44(22)
The Perception Process
45(7)
Selection
45(1)
Organization
46(3)
The Census Bureau's Dilemma
49(1)
Sizing Up Others
50(1)
Interpretation
50(2)
FYI It's Never Our Fault!
52(1)
Influence on Perception
52(6)
Physiological Factors
53(1)
Expectations
53(2)
SYS Visualizing Positive Communication
55(1)
Cognitive Abilities
55(3)
Social Roles
58(1)
Membership in Cultures and Social Communities
58(1)
Guidelines for Improving Skill in Perceiving
58(5)
SYS Noticing Individualism
59(1)
Avoid Mind Reading
59(1)
Check Perceptions with Others
59(1)
Perception Checking
60(1)
Distinguish Facts from Inferences and Judgments
60(1)
SYS Distinguishing Facts from Inferences and Judgments
61(1)
Monitor the Self-Serving Bias
62(1)
Using Tentative Language
62(1)
Attribution Patterns and Relationship Satisfaction
62(1)
Summary
63(1)
Communication Mosaics Online
63(3)
Key Concepts
64(1)
For Further Reflection and Discussion
64(1)
Recommended Resources
64(1)
Experience Communication Case Study: College Success
64(2)
Engaging in Verbal Communication
66(24)
Language and Meaning
67(9)
Language Creates Reality
67(1)
Features of Language
67(4)
The Languages of Race and Ethnicity
71(1)
Communicating Clearly
72(1)
Principles of Communication
72(1)
Communication Rules
73(3)
Symbolic Abilities
76(8)
Language Defines Phenomena
76(1)
Punctuating Interaction
77(1)
Language Evaluates Phenomena
78(1)
Language Organizes Experiences
79(1)
Language Allows Hypothetical Thought
80(1)
Language Allows Self-Reflection
81(1)
Language Defines Relationships and Interaction
82(2)
Guidelines for Effective Verbal Communication
84(3)
Engage in Person-Centered Communication
84(1)
Be Conscious of Levels of Abstraction
84(1)
Qualify Language
85(1)
Own Your Feelings and Thoughts
85(2)
Summary
87(1)
Communication Mosaics Online
87(3)
Key Concepts
87(1)
For Further Reflection and Discussion
88(1)
Recommended Resources
88(1)
Experience Communication Case Study: The Roommates
88(2)
Engaging in Nonverbal Communication
90(22)
Principles of Nonverbal Communication
92(4)
Nonverbal Communication Is Ambiguous
92(1)
Nonverbal Behaviors Interact with Verbal Communication
93(1)
Nonverbal Communication Regulates Interaction
93(1)
Nonverbal Communication Establishes Relationship-Level Meanings
93(2)
SYS Noticing Spatial Clues to Power Relations
95(1)
Nonverbal Communication Reflects Cultural Values
95(1)
Types of Nonverbal Behaviors
96(10)
Kinesics
97(1)
Haptics
98(1)
Physical Appearance
98(1)
Artifacts
99(1)
FYI Cultural Rules for Gift Giving
100(1)
Proxemics and Personal Space
101(1)
SYS Increasing Awareness of Environmental Influences
102(1)
Environmental Factors
102(1)
FYI Feng Shui
103(1)
Chronemics
103(1)
Paralanguage
104(1)
Silence
105(1)
Guidelines for Effective Nonverbal Communication
106(2)
Monitor Your Nonverbal Communication
106(1)
Interpret Others' Nonverbal Communication Tentatively
106(2)
Summary
108(1)
Communication Mosaics Online
108(4)
Key Concepts
108(1)
For Further Reflection and Discussion
108(1)
Recommended Resources
109(1)
Experience Communication Case Study: Teamwork
109(3)
Listening and Responding to Others
112(22)
FYI Who Listens?
114(1)
The Listening Process
114(5)
Being Mindful
114(1)
Developing Mindfulness
115(1)
Physically Receiving Communication
115(1)
Selecting and Organizing Communication
116(1)
Interpreting Communication
117(1)
Responding
117(1)
Remembering
118(1)
The Power of Responsive Listening
118(1)
Obstacles to Effective Listening
119(5)
Situational Obstacles
119(1)
Internal Obstacles
120(2)
Forms of Ineffective Listening
122(2)
Guidelines for Effective Listening
124(6)
Develop Skills for Informational and Critical Listening
124(2)
Improving Recall
126(1)
Develop Skills for Relationship Listening
127(2)
Practicing Paraphrasing
129(1)
Develop Skills for Other Listening Goals
130(1)
Summary
130(1)
Communication Mosaics Online
131(3)
Key Concepts
131(1)
For Further Reflection and Discussion
131(1)
Recommended Resources
132(1)
Experience Communication Case Study: Family Hour
132(2)
Creating Communication Climates
134(22)
Levels of Confirmation and Disconfirmation
135(3)
Recognition
136(1)
Acknowledgment
136(1)
Endorsement
137(1)
Confirmation and Disconfirmation in Online Communication
137(1)
Defensive and Supportive Climates
138(4)
Evaluation versus Description
138(1)
Certainty versus Provisionalism
139(1)
Using Descriptive Language
139(1)
Strategy versus Spontaneity
140(1)
Control versus Problem Orientation
140(1)
Neutrality versus Empathy
141(1)
Superiority versus Equality
142(1)
SYS Assessing Communication Climates
142(1)
Conflict and Communication
142(5)
FYI Crisis and Opportunity
143(1)
Conflict Can Be Overt or Covert
143(1)
Conflict Can Be Managed Well or Poorly
143(4)
Guidelines for Creating and Sustaining Healthy Communication Climates
147(5)
Communicate in Ways That Confirm Others
147(1)
Communicate in Ways That Confirm Yourself
148(1)
Respect Diversity among People
149(1)
FYI Guidelines for Communicating with People with Disabilities
150(1)
Time Conflict Effectively
151(1)
Show Grace When Appropriate
151(1)
Summary
152(1)
Communication Mosaics Online
153(3)
Key Concepts
153(1)
For Further Reflection and Discussion
153(1)
Recommended Resources
154(1)
Experience Communication Case Study: Cloudy Climate
154(2)
Adapting Communication to Cultures and Social Communities
156(48)
Communication Occurs in Cultural Systems
157(2)
All Parts of a System Are Interrelated
157(1)
Systems Are Organized Wholes
158(1)
Systems Are More Than the Sums of Their Parts
158(1)
Systems Strive for but Cannot Sustain Equilibrium
159(1)
Relationships between Culture and Communication
159(10)
We Learn Culture in the Process of Communicating
160(1)
FYI Code Talkers
161(1)
Language Is a Primary Indicator of Culture
161(1)
FYI Learning Togetherness
162(1)
Communicating Culture
163(1)
Multiple Social Communities May Coexist in a Single Culture
163(3)
Your Gendered Standpoint
166(2)
FYI Proverbs Express Cultural Values
168(1)
Communication Expresses and Sustains Cultures
168(1)
Communication Is a Source of Cultural Change
168(1)
Guidelines for Adapting Communication to Diverse Cultures and Social Communities
169(6)
Engage in Person-Centered Communication
170(1)
Respect What Others Present as Their Feelings and Ideas
170(2)
Resist Ethnocentric Bias
172(1)
Recognize That Adapting to Cultural Diversity Is a Process
172(3)
Summary
175(1)
Communication Mosaics Online
176(4)
Key Concepts
176(1)
For Further Reflection and Discussion
176(1)
Recommended Resources
177(1)
Experience Communication Case Study: The Job Interview
177(3)
Part III: Contexts of Communication
Communication and Self-Concept
180(15)
Communication and Personal Identity
181(1)
The Self Arises in Communication with Others
181(1)
FYI A Positive Prophecy
182(2)
SYS Identifying Social Values in Media
184(1)
Communication with Family Members
184(2)
SYS Reflecting on Your Identity Scripts
186(2)
Communication with Peers
188(3)
Communication with Society
191(4)
Challenges in Communicating with Ourselves
195(5)
Reflect Critically on Social Perspectives
195(1)
Seek Personal Growth as a Communicator
196(2)
Create a Supportive Climate for Change
198(1)
Uppers, Downers, and Vultures
199(1)
Summary
200(1)
Communication Mosaics Online
201(3)
Key Concepts
201(1)
For Further Reflection and Discussion
201(1)
Recommended Resources
201(1)
Experience Communication Case Study: Parental Teachings
202(2)
Communication in Personal Relationships
204(24)
Understanding Personal Relationships
205(15)
Features of Personal Relationships
205(3)
SYS Rules of Friendship
208(2)
The Evolutionary Course of Personal Relationships
210(2)
FYI Friends of the Heart and Friends of the Road
212(2)
FYI Love Online
214(1)
FYI Styles of Loving
215(2)
FYI Stages in the Escalation of Interracial Relationships
217(2)
SYS Your Romance
219(1)
Challenges in Personal Relationships
220(5)
Dealing with Distance
220(1)
FYI Coping with Geographic Separation
221(1)
Managing Dual-Career Relationships
221(2)
Avoiding Intimate Partner Violence
223(1)
Negotiating Safer Sex
224(1)
Summary
225(1)
Communication Mosaics Online
225(3)
Key Concepts
225(1)
For Further Reflection and Discussion
226(1)
Recommended Resources
226(1)
Experience Communication Case Study: Abuse
226(2)
Communication in Groups and Teams
228(24)
Understanding Communication in Groups and Teams
230(5)
Defining Groups and Teams
231(1)
The Rise of Groups and Teams
232(3)
Potential Limitations and Strengths of Groups
235(2)
Potential Limitations of Groups
235(1)
Potential Strengths of Groups
236(1)
Aspects of Small Groups
237(5)
Cohesion
238(1)
Group Size
238(1)
Power Structure
239(1)
Interaction Patterns
240(1)
FYI Five Bases of Power
240(1)
Group Norms
241(1)
Challenges of Communicating in Groups and Teams
242(5)
Participating Constructively
242(2)
SYS Noticing Communication in Groups
244(1)
Providing Leadership
244(2)
Managing Conflict Constructively
246(1)
Summary
247(1)
Communication Mosaics Online
248(4)
Key Concepts
248(1)
For Further Reflection and Discussion
248(1)
Recommended Resources
249(1)
Experience Communication Case Study: Group Communication
249(3)
Communication in Organizations
252(20)
Key Features of Organizational Communication
253(2)
Structure
254(1)
Communication Networks
254(1)
Links to External Environments
255(1)
Organizational Culture
255(9)
Vocabulary
256(1)
Stories
257(2)
SYS Noticing Stories and the Work They Do
259(1)
Rites and Rituals
259(2)
Structures
261(1)
SYS Noticing Rituals in Your Organization
261(2)
Organizations and Ethics---Or Lack Thereof
263(1)
Challenges for Communicating in Organizations
264(4)
Adapting to Diverse Needs, Situations, and People
264(1)
FYI Tomorrow's Organizations
265(1)
Moving In and Out of Teams
266(1)
FYI Employee Mistreatment in Culturally Diverse Organizations
266(1)
Managing Personal Relationships on the Job
267(1)
Summary
268(1)
Communication Mosaics Online
269(3)
Key Concepts
269(1)
For Further Reflection and Discussion
269(1)
Recommended Resources
270(1)
Experience Communication Case Study: Ed Misses the Banquet
270(2)
Public Communication
272(26)
FYI The First Amendment
273(1)
Public Speaking as Enlarged Conversation
273(4)
Purposes of Public Speeches
274(1)
Noticing Conversational Speaking Style
275(1)
Distinctive Features of Public Communication
276(1)
FYI Moved to Speak
277(1)
Planning and Presenting Public Speeches
277(9)
Earning Credibility
278(1)
Planning Public Speeches
278(1)
Researching and Supporting Public Speeches
279(1)
Organizing Speeches
280(4)
Developing Effective Delivery
284(1)
SYS Noticing Oral Style
285(1)
Challenges in Public Speaking
286(4)
Understanding and Controlling Speaking Anxiety
287(2)
Adapting to Audiences
289(1)
Listening Critically
290(1)
Summary
290(2)
FYI Common Fallacies in Reasoning
291(1)
Communication Mosaics Online
292(6)
Key Concepts
292(1)
For Further Reflection and Discussion
292(1)
Recommended Resources
293(1)
Experience Communication Case Study: Graduated Licensing
293(5)
Mass Communication
298(22)
The Evolution of Mass Communication
299(4)
FYI The Medium Is the Message/Massage
300(1)
The Tribal Epoch
300(1)
The Literate Epoch
301(1)
The Print Epoch
301(1)
The Electronic Epoch
302(1)
Theories of Mass Communication
303(10)
The Hypodermic Needle Model
303(1)
Uses and Gratification
303(1)
Agenda Setting
304(2)
Cultivation Theory
306(1)
FYI Media-Created Body Images
307(1)
SYS Testing the Mean World Syndrome
308(1)
Cultural Studies Theories of Mass Communication
309(2)
FYI Constructing the News
311(1)
SYS Detecting Dominant Values in Media
312(1)
FYI Race on Television and in Real Life
312(1)
Challenges for Interacting with Mass Communication
313(3)
Developing Media Literacy
313(2)
FYI Puffery: The Best of Its Kind!
315(1)
Respond Actively
315(1)
Summary
316(1)
Responding Actively
316(1)
Communication Mosaics Online
317(3)
Key Concepts
317(1)
For Further Reflection and Discussion
318(1)
Recommended Resources
318(1)
Experience Communication Case Study: The Power Zapper
318(2)
Communication Technologies
320(42)
A History of Communication Technologies
321(6)
Written Communication
322(1)
Telephone Communication
322(2)
Computer-Mediated Communication
324(1)
SYS Cell-Etiquette
324(1)
Electronic Conferencing
325(1)
SYS Netiquette (E-Mail Etiquette)
326(1)
Interconnected Communication Technologies
327(1)
Controversies about Communication Technologies
327(10)
FYI The PC-Plus Era
328(1)
The Impact on Our Thinking
328(4)
Changing What Community Means
332(1)
The Impact of Online Identities
333(1)
FYI Cyberhate
333(2)
Influencing Productivity
335(2)
Challenges of Living with Communication Technologies
337(5)
Managing Information Flow and Overload
337(1)
Ensuring Democratic Access
338(1)
FYI The Digital Divide
339(1)
Regulating Cyberspace
340(2)
Summary
342(1)
Communication Mosaics Online
342(5)
Key Concepts
342(1)
For Further Reflection and Discussion
343(1)
Recommended Resources
343(1)
Experience Communication Case Study: Online Dating
343(4)
Epilogue
347(1)
Appendix: Communication in Interviews
348(1)
Understanding Communication in Interviews
348(9)
Purposes of Interviews
349(3)
The Basic Structure of Interviews
352(1)
Styles of Interviewing
353(2)
Forms of Questions in Interviews
355(1)
SYS Responding to Hypothetical Questions
356(1)
Challenges of Communicating in Interviews
357(3)
Prepare to Interview Effectively
357(2)
FYI Cultural Diversity in Interviews
359(1)
Managing Illegal Questions in Interviews
359(1)
FYI Delivery Matters in Interviews
360(1)
Summary
360(2)
Key Concepts
361(1)
For Further Reflection and Discussion
361(1)
Glossary 362(8)
References 370(24)
Credits 394(1)
Index 395


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