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Table of Contents
|Managing Care and the Implications for Healthcare Communication|
|Health Communications and Quality Care||p. 3|
|Principles of Human Communication||p. 23|
|The Nature of Therapeutic Communications||p. 49|
|Cultural Similarities and Differences and Communication||p. 67|
|The Pervasive Role of Confirmation and Empathy||p. 87|
|Communications That Contribute to Trust and Mistrust of the Providers||p. 105|
|The Art and Skillful Use of Questions||p. 121|
|Therapeutic Use of Silence and Pauses||p. 135|
|The Impact and Limitations of Self-Disclosure||p. 149|
|The Proper Placement of Advisement||p. 163|
|Reflections and Interpretations||p. 173|
|The Judicious Use of Confrontations, Orders, and Commands||p. 189|
|Communicating with Patients with Low Literacy||p. 205|
|Communicating with Patients with Chronic and/or Life-Threatening Illness||p. 229|
|Communicating with Patients in Crisis||p. 247|
|Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses||p. 265|
|Communications Within and Across Healthcare Provider Groups||p. 297|
|Conflict in the Healthcare System: Understanding Communications and Resolving Dispute||p. 317|
|Family Dynamics and Communications with Patients' Significant Others||p. 335|
|The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights||p. 355|
|The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy||p. 369|
|Health Communications to Enhance Behavioral Change||p. 379|
|Internet Use and Communications of Patients and Providers||p. 395|
|Altering Systems of Care to Enhance Healthcare Communications||p. 407|
|Table of Contents provided by Blackwell. All Rights Reserved.|