Communication Skills for the Health Professional

by Van Servellen, Gwen

• ISBN13: 9780763755577
• ISBN10: 0763755575
• Edition: 2nd
• Format: Paperback
• Copyright: 2008-09-23
• Publisher: Jones & Bartlett Learning

Summary

Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well. The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavioral change; the internet and communications between patient and provider; altering systems of care and implications for health care communications. Features: Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression. Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions. Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning. Is accompanied by online instructor resources including an instructorrs"s manual and PowerPoint lecture slides. New to the Second Edition: bull; New chapter on Communicating with Patients with Low Literacy bull; Four new chapters on expectations for health care communications, evidence for quality and behavioral change bull; All chapters have been revised and updated bull; Updated resources bull; New tables bull; Up-to-date evidence Click here to access our transition guide-and make changing your course materials from the first edition to the second edition as easy as possible!

Table of Contents

Managing Care and the Implications for Healthcare Communication
Health Communications and Quality Care	p. 3
Principles of Human Communication	p. 23
The Nature of Therapeutic Communications	p. 49
Cultural Similarities and Differences and Communication	p. 67
The Pervasive Role of Confirmation and Empathy	p. 87
Communications That Contribute to Trust and Mistrust of the Providers	p. 105
The Art and Skillful Use of Questions	p. 121
Therapeutic Use of Silence and Pauses	p. 135
The Impact and Limitations of Self-Disclosure	p. 149
The Proper Placement of Advisement	p. 163
Reflections and Interpretations	p. 173
The Judicious Use of Confrontations, Orders, and Commands	p. 189
Communicating with Patients with Low Literacy	p. 205
Communicating with Patients with Chronic and/or Life-Threatening Illness	p. 229
Communicating with Patients in Crisis	p. 247
Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses	p. 265
Communications Within and Across Healthcare Provider Groups	p. 297
Conflict in the Healthcare System: Understanding Communications and Resolving Dispute	p. 317
Family Dynamics and Communications with Patients' Significant Others	p. 335
The Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights	p. 355
The Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy	p. 369
Health Communications to Enhance Behavioral Change	p. 379
Internet Use and Communications of Patients and Providers	p. 395
Altering Systems of Care to Enhance Healthcare Communications	p. 407
Glossary	p. 423
References	p. 439
Index	p. 463
Table of Contents provided by Blackwell. All Rights Reserved.