9781446208199

Communication Skills in Health and Social Care

by
  • ISBN13:

    9781446208199

  • ISBN10:

    1446208192

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 4/1/2012
  • Publisher: SAGE Publications Ltd
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List Price: $47.00

Summary

This thoroughly revised and updated second edition of Communication Skills for Health and Social Care provides an accessible introduction to the wide range of communication skills needed for contemporary health and social care practice. Presented in a unique and easy-to-use dictionary format, the book acts as a working tool which students can dip in and out of throughout their course, and ultimately return to once they have qualified for practice. The updated edition includes new chapters on groupwork, interprofessional collaboration, information and communication technologies (ICT), emotional intelligence, and assertiveness.

Table of Contents

Acceptance
Active Listening
Advising
Advocacy
Anti Discriminatory Practice
Assertiveness
Assessment
Barrier Gestures
Breaking Bad News
Chairing Meetings
Challenging
Confidentiality
Conflict Management
Court Room Skills
Ecomaps
Emotional Intelligence
Empathy
Empowerment, Resilience and a Strengths Perspective
Endings
Establishing a Professional Relationship
Feedback - Giving and Receiving
Genograms
Getting Unstuck
Group Work
ICT/ Health Informatics
Interpreters
Inter-professional collaboration
Interviewing
Learning Difficulties
Loss
Mediation Skills
Non Verbal Communication
Reflective Practice
Religion
Spirituality
Supervision
Talks and Presentations
Telephone Skills
Whistle blowing
Wrong Messages
Table of Contents provided by Publisher. All Rights Reserved.

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