Questions About This Book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
- The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
- The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.
Table of Contents
Figures and Tables
Part One Conflict Management Knowledge and Skills
One Manager Know Thyself
Two Theory to Practice: The Root Causes and Cures of Conflict
Three The Power of Negotiation: Essential Concepts and Skills
Four The Alternative Dispute Resolution Process Continuum
Part Two Preventing and Resolving Internal Conflict
Five Causes and Cures for Employee Turnover
Six Building Successful Teams and Organizations
Seven Conflict Management in Unionized Environments
Eight Designing Disputing Systems for Organizations
Part Three Preventing and Resolving External Conflicts
Nine Prevention and Resolution of Conflicts with Clients, Customers, and Vendors
Ten Case Studies of Organizational Success Through Exemplary Customer Conflict Management
Part Four Collaboration and Conflict Management Between Regulators and the Regulated
Eleven Public Policy Decision Making and Collaboration
Twelve Designing and Facilitating Effective Large-Group Processes
About the Author