9780077645557

MP Consumer Behavior with DDB Data Disk

by ;
  • ISBN13:

    9780077645557

  • ISBN10:

    0077645553

  • Edition: 12th
  • Format: Package w/Disk
  • Copyright: 2/24/2012
  • Publisher: McGraw-Hill Education
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Summary

Consumer Behavior: Building Marketing Strategyprovides students with a usable, strategic understanding of consumer behavior. The authors believe that knowledge of the factors that influence consumer behavior can, with practice, be used to develop sound marketing strategy. As a consequence, the text integrates theory, strategy-based examples, and application.

Table of Contents

Part I – Introduction
Chapter 1 – Introduction

Part II – External Influences
Chapter 2 – Cross-cultural Variations in Consumer Behavior
Chapter 3 – The Changing American Society: Values
Chapter 4 – The Changing American Society: Demographics
Chapter 5 – The Changing American Society: Subcultures
Chapter 6 – The American Society: Family and Households
Chapter 7 – Group Influence on Consumer Behavior

Part III – Internal Influences
Chapter 8 – Perception
Chapter 9 – Cross-cultural Variations in Consumer Behavior
Chapter 10 – Motivation, Personality, and Emotion
Chapter 11 – Attitudes and Influencing Attitudes
Chapter 12 – Self-Concept and Lifestyle

Part IV – Consumer Decision Process
Chapter 13 – Situational Influences
Chapter 14 – Consumer Decision Process and Problem Recognition
Chapter 15 – Information Search
Chapter 16 – Alternative Evaluation and Selection
Chapter 17 – Outlet Selection and Purchase
Chapter 18 – Post-Purchase Processes, Customer
Satisfaction, and Customer Commitment

Part V – Organizations as Consumers
Chapter 19 – Organizational and Buyer Behavior
Chapter 20 – Marketing Regulation and Consumer Behavior

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