Contemporary Logistics

by Johnson, James C.; Wardlow, Daniel L.; Murphy, Paul Regis; Johnson, James C.; Wood, Donald F.; Johnson, James C. Contemporary Logistics

• ISBN13: 9780137985487
• ISBN10: 0137985487
• Edition: 7th
• Format: Hardcover
• Copyright: 1998-12-01
• Publisher: PRENTICE HALL

Summary

For undergraduate/graduate-level courses in Logistics, Logistics Channels, Physical Distribution, Materials Management, and Supply Chain Management. Using real-world case studies throughout, this exploration of contemporary logistics describes the entire supply channel system from inbound movement of freight through materials management to physical distribution to customers. State-of-the-art in perspective, it highlights topics that affect logistics channels management including customer service, packaging, inventory management, traffic management and creating value-added linkages in the supply chain.

Table of Contents

List of Figures	ix	(6)
List of Tables	xv	(2)
Preface	xvii	(2)
Acknowledgments	xix
PART ONE: OVERVIEW OF LOGISTICS	1	(96)
CHAPTER 1 Logistics Systems: Their Development and Growth	3	(26)
Logistics: What It Is and Why It Is Important	5	(6)
The Total-Cost Approach to Logistics	11	(2)
Five Logistics Systems in Action	13	(4)
Responsibilities of Logistics Managers	17	(1)
Logistics Careers	18	(1)
Logistics Professionalism	19	(2)
Summary	21	(1)
Questions for Discussion and Review	22	(1)
Suggested Readings	22	(2)
Case 1-1 Sudsy Soap, Inc.	24	(1)
Case 1-2 KiddieLand and the Super Gym	25	(4)
CHAPTER 2 The Supply-Chain Concept	29	(31)
Marketing Channels	31	(5)
Channel Intermediaries	36	(1)
What Is the Supply Chain?	37	(7)
Barriers to Supply-Chain Management	44	(1)
Supply-Chain Management and Integration	45	(1)
Third-Party Logistics Relationships	45	(3)
Customer Power	48	(1)
Quality and Value Added	48	(1)
Financial Performance	48	(1)
Environmental Impact	49	(1)
Intrafirm Logistics	49	(1)
Summary	50	(1)
Questions for Discussion and Review	50	(1)
Suggested Readings	51	(1)
Case 2-1 Johnson Toy Company	52	(4)
Case 2-2 Wyomo Grocery Buyers' Cooperative	56	(4)
CHAPTER 3 Logistics Interfaces with Suppliers and within the Firm	60	(37)
Logistics Interfaces with Suppliers and within the Firm	62	(1)
Inbound Movements	62	(12)
Reverse Logistics	74	(4)
Logistics Relationships within the Firm	78	(9)
Summary	87	(1)
Questions for Discussion and Review	87	(1)
Suggested Readings	88	(1)
Case 3-1 Just-in-Time in Kalamazoo	89	(3)
Case 3-2 Obregon Restaurant Supply Company	92	(5)
PART TWO: ELEMENTS OF LOGISTICS SYSTEMS	97	(326)
CHAPTER 4 Order Management and Customer Service	99	(30)
Order Management	101	(7)
Customer Service	108	(5)
The Role of Logistics in Establishing Customer Service Goals and Objectives	113	(3)
Measurement and Control of Customer Service	116	(2)
Meeting Customer Demands	118	(1)
Overall Customer Service Policy	119	(1)
Summary	120	(1)
Questions for Discussion and Review	121	(1)
Suggested Readings	122	(1)
Case 4-1 Cheezy Wheezy	123	(2)
Case 4-2 Handy Andy, Inc.	125	(4)
CHAPTER 5 Protective Packaging and Materials Handling	129	(41)
Product Characteristics	131	(7)
Packaging	138	(12)
Unit Loads in Materials Handling	150	(4)
Containers	154	(5)
Materials Handling	159	(6)
Summary	165	(1)
Questions for Discussion and Review	165	(1)
Suggested Readings	166	(1)
Case 5-1 Let There Be Light Lamp Shade Company	167	(1)
Case 5-2 Jackson's Warehouse	168	(2)
CHAPTER 6 The Domestic Transportation System	170	(42)
Small-Volume Shippers	175	(2)
LTL Shippers	177	(3)
Truckload and Carload Shippers	180	(1)
Large Bulk Shippers	181	(8)
Project Cargo	189	(1)
Oversized Moves	190	(1)
Hazardous Materials	191	(2)
Comparison of Modes	193	(2)
Transportation Regulation and Deregulation	195	(1)
Transportation Rates	196	(6)
Summary	202	(1)
Questions for Discussion and Review	203	(1)
Suggested Readings	203	(2)
Case 6-1 Boone Shoe Company	205	(6)
Case 6-2 Finding the Rate	211	(1)
CHAPTER 7 The Traffic Managment Function	212	(52)
Rate Determination and Negotiation Activities	216	(8)
Carrier Selection	224	(1)
Private Transportation	225	(3)
Documentation	228	(4)
Freight Payment and Audit Services	232	(1)
Routing	232	(3)
Diversion and Reconsignment	235	(1)
Tracing and Expediting	235	(2)
Loss and Damage	237	(4)
Transit Privileges	241	(1)
Reparations	242	(1)
Demurrage and Detention	242	(1)
Transportation of Hazardous Materials	243	(2)
Consolidating Small Shipments	245	(4)
Achieving Transportation Quality	249	(1)
Summary	249	(2)
Questions for Discussion and Review	251	(1)
Suggested Readings	252	(2)
Case 7-1 Mom's Tacos	254	(4)
Case 7-2 Rakowski Industrial Vacuum Company	258	(6)
CHAPTER 8 Distribution Center, Warehouse, and Plant Location	264	(34)
Determining the Number of Facilities	269	(1)
Factors Influencing Facility Location	270	(11)
Finding the Lowest-Cost Location	281	(6)
Locating Inside Another Firm's Existing Channels	287	(2)
Facility Relocation	289	(2)
Summary	291	(1)
Questions for Discussion and Review	291	(1)
Suggested Readings	292	(1)
Case 8-1 Finding the Site	293	(1)
Case 8-2 Alberta Highway Department, Region VI	294	(4)
CHAPTER 9 Inventory Management	298	(37)
Bearing or Sharing the Burden of Inventory Management?	301	(1)
Determining Inventory Levels	302	(4)
Economic Order Quantity	306	(3)
Fixed-Order-Interval System	309	(1)
Inventory Reordering Procedures	310	(2)
Keeping Track of Inventories	312	(7)
Inventory Management: Special Concerns	319	(8)
Summary	327	(1)
Questions for Discussion and Review	328	(1)
Suggested Readings	329	(1)
Case 9-1 Low Nail Company	330	(1)
Case 9-2 Mom's Tacos II	331	(4)
CHAPTER 10 Distribution Centers and Warehousing	335	(35)
Public and Private Warehouses	339	(4)
Warehouse Design	343	(9)
Warehouse Equipment	352	(3)
Warehouse Operations	355	(7)
Summary	362	(1)
Questions for Discussion and Review	362	(1)
Suggested Readings	363	(1)
Case 10-1 Sandy's Candy	364	(4)
Case 10-2 Minnetonka Warehouse	368	(2)
CHAPTER 11 International Logistics	370	(53)
International Sourcing	374	(1)
International Marketing	374	(4)
International Marketing Channels	378	(2)
Government Influences on Foreign Trade	380	(5)
International Trade Specialists	385	(7)
Logistics Channles in International Distribution	392	(14)
International Trade Inventories	406	(1)
Summary	407	(1)
Questions for Discussion and Review	408	(1)
Suggested Readings	409	(2)
Case 11-1 HDT Truck Company	411	(5)
Case 11-2 Belle Tzell Cell Company	416	(7)
PART THREE: ANALYZING, DESIGNING, AND IMPLEMENTING A LOGISTICS SYSTEM	423	(136)
CHAPTER 12 Reengineering Logistics Systems	425	(40)
What Is Systems Analysis?	427	(3)
Problems Involved in Systems Analysis	430	(2)
Partial Systems Analyses	432	(8)
Logistics System Design	440	(17)
Summary	457	(1)
Questions for Discussion and Review	458	(1)
Suggested Readings	459	(1)
Case 12-1 Easing Ira's Ire	460	(3)
Case 12-2 Analyzing the System	463	(2)
CHAPTER 13 Logistics Systems Controls	465	(36)
Accounting Controls	468	(1)
Worker Productivity	469	(9)
Product Recalls	478	(3)
Controlling Returned and Salvaged Goods	481	(2)
Pilferage and Theft	483	(6)
Energy-Saving Controls	489	(1)
Hazardous Materials Handling	490	(1)
Maintaining Channel and Supply-Chain Integrity	490	(1)
Summary	491	(1)
Questions for Discussion and Review	492	(1)
Suggested Readings	493	(1)
Case 13-1 Brant Freezer Company	494	(2)
Case 13-2 Red Spot Markets Company	496	(5)
CHAPTER 14 Supply-Chain Integration and Management	501	(31)
Logistics within the Firm	504	(5)
Outsourcing Logistics Activities	509	(4)
Supply-Chain Integration	513	(4)
Logistics in Not-for-Profit Agencies	517	(6)
Summary	523	(1)
Questions for Discussion and Review	524	(1)
Suggested Readings	525	(1)
Case 14-1 Columbia Lumber Products Company	526	(3)
Case 14-2 Trigo Export Co., Ltd.	529	(3)
CHAPTER 15 Logistics: Future Directions	532	(27)
International Trade	535	(2)
The Service Economy	537	(2)
Electronic Data Interchange	539	(7)
Metric Conversion	546	(2)
Recycling	548	(4)
Summary	552	(1)
Questions for Discussion and Review	552	(1)
Suggested Readings	553	(1)
Case 15-1 Shimamoto Toy Company	554	(2)
Case 15-2 Donelly Metal Stampings Company	556	(3)
Glossary	559	(8)
Subject Index	567	(16)
Name Index	583