Continuous Quality Improvement in Health Care

by McLaughlin, Curtis P.; Kaluzny, Arnold D.

• ISBN13: 9780763726294
• ISBN10: 076372629X
• Edition: 2nd
• Format: Hardcover
• Copyright: 1999-07-01
• Publisher: Jones & Bartlett Pub

Table of Contents

Contributors
Preface
Acknowledgments
Introduction	p. 1
Defining Quality Improvement: Past, Present, and Future	p. 3
Does TQM/CQI Work in Health Care?	p. 34
Basics	p. 57
The Outcome Model of Quality	p. 59
Measurement and Statistical Analysis in CQI	p. 93
Measuring Consumer Satisfaction	p. 129
Teams at the Core of Continuous Learning	p. 147
Implementation	p. 169
CQI, Transformation, and the "Learning" Organization	p. 171
The Process of Implementation	p. 191
Information Management and Technology for CQI	p. 208
Collaborating for Improvement in Health Professions Education	p. 249
Why Focus on Health Professional Development?	p. 266
Application	p. 279
CQI in Primary Care	p. 281
CQI in Managed Care	p. 298
CQI in Contract Research Organizations	p. 323
CQI in Public Health Organizations	p. 360
Applying and Supporting CQI in Academic Health Centers	p. 404
CQI and Patient-Centered Care	p. 420
Illustration	p. 431
CQI Principles for a Personnel Problem	p. 433
The Family Practice Center	p. 443
Holston Valley Hospital and Medical Center	p. 464
West Florida Regional Medical Center	p. 494
Rex Healthcare and Service Line Teams	p. 520
Dr. Johnson, Network Medical Director	p. 533
The Patient Transportation Project at University Hospitals	p. 551
Malcolm Baldrige Award 1999 Health Care Criteria for Performance Excellence	p. 587
Bibliography	p. 595
List of Sources	p. 631
Index	p. 639
About the Editors	p. 657
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