9780071745284

Conversations for Change: 12 Ways to Say it Right When It Matters Most

by
  • ISBN13:

    9780071745284

  • ISBN10:

    0071745289

  • Edition: 1st
  • Format: Paperback
  • Copyright: 10/4/2010
  • Publisher: McGraw-Hill Education

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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Summary

Successful communication isn't just about speaking well, choosing the right words, or walking away from the conversation feeling that your point of view was "heard."

Author Biography

Author Profile
Shawn Kent Hayashi is CEO and chief coordinator for the services of The Professional Development Group, a team of twelve training consultants. She also provides coaching, facilitates meetings, and leads the seminar, Talent at Work and has hosted workshops for many top companies.

She serves on the board of the Philadelphia Human Resources Planning Society, is active in the Forum of Executive Women and the Greater Philadelphia Senior Executives Group, and recently was added to the faculty of the Advanced School of Banking with the American Bankers Association. She led a course on Career Development for their recent school in July 2009.

Shawn is active in the Penn Alumni Club of Philadelphia, which includes 35,000+ Penn alumni in the Philadelphia region. She is on the Board of the prestigious group, the Organizational Dynamics Exchange Network (ODEN) at Penn. ODEN creates and offers non-degree seminars, workshops, and other continuing education programs throughout the region for members, and for individuals or organizations in the domestic or global academic, educational, or workplace community.

Shawn is a veteran leader with the Greater Philadelphia Senior Executives Group, a non-profit professional association of 1,100 senior-level executives committed to the exchange of business contacts, fostering career fulfillment, business development, and professional and personal growth.

Table of Contents

Acknowledgmentsp. vii
Introductionp. ix
Foundations for Every Conversation
Emotional Intelligencep. 3
Values: Workplace Motivatorsp. 19
Communication Stylesp. 33
The 12 Conversations
Overview of the 12 Conversationsp. 53
Conversation for Connectionp. 63
Conversation for Creating New Possibilitiesp. 77
Conversation for Structurep. 93
Conversation for Commitmentp. 103
Conversation for Actionp. 117
Conversation for Accountabilityp. 125
Conversation for Conflict Resolutionp. 143
Conversation for Breakdownp. 157
Conversation for Withdrawal and Disengagementp. 169
Conversation for Changep. 179
Conversation for Appreciationp. 195
Conversation for Moving Onp. 205
Putting It All Together: The Conversation Mapp. 215
Indexp. 227
Table of Contents provided by Ingram. All Rights Reserved.

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