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CoursePort Electronic Key Code for Fundamentals of Information Systems, Third Edition Student Online Companion Web site,9780619215606
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CoursePort Electronic Key Code for Fundamentals of Information Systems, Third Edition Student Online Companion Web site

by ;
Edition:
3rd
ISBN13:

9780619215606

ISBN10:
0619215607
Format:
Hardcover
Pub. Date:
4/27/2005
Publisher(s):
Thomson Custom Publishing
List Price: $144.00

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Summary

Fundamentals of Information Systems, Third Edition continues to offer a concise nine-chapter overview of information systems. Information technologies and the strategies for managing them change quickly, but the principles that guide both often remain timeless. These principles form the backbone of this comprehensive survey of the field, designed for a student?s first course in information technology. By presenting the details and the big picture, Ralph Stair and George Reynolds put the lessons of managing information systems into an understandable context. This new Third Edition offers completely updated coverage as well as an increased focus on the effects of globalization. Readers get the necessary foundation in information systems-a base needed by every businessperson, regardless of his or her specialization.

Table of Contents

Preface xv
PART 1 Information Systems in Perspective
1(44)
An Introduction to Information Systems in Organizations
2(43)
Boehringer Ingelheim, GMBH, Germany
3(1)
Information Concepts
4(2)
Data Versus Information
4(2)
The Characteristics of Valuable Information
6(1)
The Value of Information
6(1)
What Is an Information System?
6(6)
Input, Processing, Output, Feedback
7(2)
Manual and Computerized Information Systems
9(1)
Computer-Based Information Systems
9(3)
Business Information Systems
12(2)
Electronic and Mobile Commerce
12(2)
Ethical and Societal Issues: Phishing for Visa Card Customers
14(6)
Transaction Processing Systems and Enterprise Resource Planning
15(1)
Information and Decision Support Systems
16(2)
Specialized Business Information Systems: Artificial Intelligence, Expert Systems, and Virtual Reality
18(2)
Systems Development
20(1)
Organizations and Information Systems
21(3)
Organizational Culture and Change
22(1)
Technology Diffusion, Infusion, and Acceptance
23(1)
Organizations in a Global Society
23(1)
Competitive Advantage
24(3)
Factors That Lead Firms to Seek Competitive Advantage
24(1)
Strategic Planning for Competitive Advantage
25(2)
Performance-Based Information Systems
27(2)
Productivity
27(2)
Information Systems @ Work: OneBeacon Focuses on Information Systems
29(2)
Return on Investment and the Value of Information Systems
30(1)
Careers in Information Systems
31(10)
Roles, Functions, and Careers in the IS Department
32(2)
Typical IS Titles and Functions
34(2)
Other IS Careers
36(5)
Case One: The Queen Mary 2 and partner
41(1)
Case Two: MyFamily Comforts Its Members
42(3)
PART 2 Technology
45(138)
Hardware and Software
46(48)
Porsche AG, Germany
47(2)
Hardware Components
49(1)
Processing and Memory Devices: Power, Speed, and Capacity
49(3)
Processing Characteristics and Functions
50(1)
Memory Characteristics and Functions
50(1)
Multiprocessing
51(1)
Secondary Storage and Input and Output Devices
52(7)
Secondary Storage Access Methods
52(1)
Secondary Storage Devices
53(3)
Input Devices
56(2)
Output Devices
58(1)
Information Systems @ Work: Banks Weigh Move to Improved Check-Clearing Process
59(2)
Computer System Types
61(4)
Handheld Computers
61(1)
Portable Computers
62(1)
Thin Client
62(1)
Desktop Computers
63(1)
Workstations
63(1)
Servers
63(1)
Mainframe Computers
63(1)
Supercomputers
64(1)
Overview of Software
65(1)
Supporting Individual, Group, and Organizational Goals
65(1)
Systems Software
66(6)
Operating Systems
66(3)
Current Operating Systems
69(2)
Workgroup Operating Systems
71(1)
Ethical and Societal Issues: Weighing the Benefits of Open Source
72(3)
Enterprise Operating Systems
73(1)
Operating Systems for Small Computers and Special-Purpose Devices
74(1)
Application Software
75(9)
Types and Functions of Application Software
75(1)
Proprietary Application Software
75(1)
Personal Application Software
76(6)
Workgroup Application Software
82(1)
Enterprise Application Software
82(1)
Application Software for Information, Decision Support, and Specialized Purposes
83(1)
Programming Languages
84(1)
Software Issues and Trends
85(6)
Software Bugs
85(1)
Copyrights and Licenses
85(1)
Global Software Support
85(6)
Case One: PACS at North Bronx Healthcare Network
91(1)
Case Two: UPS Provides Shipping Management Software to Customers
92(2)
Organizing Data and Information
94(40)
DDB Worldwide, United States
95(2)
Data Management
97(5)
The Hierarchy of Data
97(1)
Data Entities, Attributes, and Keys
97(2)
The Traditional Approach Versus the Database Approach
99(3)
Data Modeling and the Relational Database Model
102(4)
Data Modeling
102(1)
The Relational Database Model
103(3)
Database Management Systems (DBMS)
106(9)
Overview of Database Types
106(1)
Providing a User View
107(1)
Creating and Modifying the Database
107(2)
Storing and Retrieving Data
109(1)
Manipulating Data and Generating Reports
110(2)
Database Administration
112(1)
Popular Database Management Systems
112(1)
Special-Purpose Database Systems
113(1)
Selecting a Database Management System
113(2)
Using Databases with Other Software
115(1)
Database Applications
115(1)
Linking the Company Database to the Internet
115(1)
Information Systems @ Work: Web-Based DBMS Empowers Cruise Line Personnel
116(4)
Data Warehouses, Data Marts, and Data Mining
117(3)
Ethical and Societal Issues: The Growing Cost of Data-Related Regulations
120(11)
Business Intelligence
121(1)
Distributed Databases
122(1)
Online Analytical Processing (OLAP)
123(1)
Object-Oriented and Object-Relational Database Management Systems
124(1)
Visual, Audio, and Other Database Systems
125(6)
Case One: Brazilian Grocer Gets Personal with Customers
131(1)
Case Two: DBMS Upgrade Faces Employee Opposition
132(2)
Telecommunications, the Internet, Intranets, and Extranets
134(49)
The Barilla Group, Italy
135(2)
An Overview of Telecommunications and Networks
137(11)
Telecommunications
138(4)
Networks
142(6)
Use and Functioning of the Internet
148(3)
How the Internet Works
149(1)
Accessing the Internet
150(1)
Ethical and Societal Issues: Entrepreneurs Work to Lessen the Global Divide
151(2)
Internet Service Providers
152(1)
The World Wide Web
153(4)
Web Browsers
155(1)
Search Engines
155(1)
Web Programming Languages
156(1)
Developing Web Content
156(1)
Web Services
156(1)
Business Uses of the Web
157(1)
Internet and Telecommunications Services
157(3)
E-Mail and Instant Messaging
157(2)
Internet Cell Phones and Handheld Computers
159(1)
Career Information and Job Searching
159(1)
Web Log (Blog)
159(1)
Information Systems @ Work: Inscene Embassy Changes Marketing Focus with Blogs
160(4)
Chat Rooms
161(1)
Internet Phone and Videoconferencing Services
161(1)
Content Streaming
162(1)
Shopping on the Web
162(1)
Web Auctions
163(1)
Music, Radio, and Video on the Internet
163(1)
Other Internet Services and Applications
163(1)
Intranets and Extranets
164(2)
Net Issues
166(8)
Management Issues
166(1)
Service and Speed Issues
166(1)
Privacy, Fraud, Security
166(8)
Case One: Eastman Chemical Revamps with Web Services
174(1)
Case Two: Best Western: First to Provide Free Internet
175(2)
Part 2 World Views Case: Australian Film Studio Benefits from Broadband Networks---and Location
177(2)
Part 2 World Views Case: Virtual Learning Environment Provides Instruction Flexibility
179(4)
PART 3 Business Information Systems
183(120)
Electronic Commerce and Transaction Processing Systems
184(42)
Sprint, United States; And Sony, Japan
185(1)
An Introduction to Electronic Commerce
186(5)
The E-Commerce Supply Chain
187(1)
Business-to-Business (B2B) E-Commerce
188(1)
Business-to-Consumer (B2C) E-Commerce
189(1)
Consumer-to-Consumer (C2C) E-Commerce
189(1)
Mobile Commerce
190(1)
Global E-Commerce and M-Commerce
191(1)
E-Commerce Applications
191(1)
Ethical and Societal Issues: Canadian Prescription Drug Web Sites
192(7)
Retail and Wholesale
193(1)
Manufacturing
193(2)
Marketing
195(1)
Investment and Finance
196(2)
Auctions
198(1)
E-Commerce, Technology, Infrastructure, and Development
199(5)
Hardware
200(1)
Software
200(1)
Electronic Payment Systems
201(3)
An Overview of Transaction Processing Systems
204(5)
Traditional Transaction Processing Methods and Objectives
205(1)
Transaction Processing Activities
206(2)
Basic TPS Applications
208(1)
TPS Control and Management Issues
209(3)
Business Continuity Planning
209(2)
Transaction Processing System Audit
211(1)
International Issues
211(1)
Enterprise Resource Planning
212(3)
An Overview of Enterprise Resource Planning
212(2)
Advantages and Disadvantages of ERP
214(1)
Information Systems @ Work: ERP Consolidation Opens Doors for College Lender
215(7)
Case One: RealEstate.com: Buying and Selling Homes Online
222(1)
Case Two: Point and Pay in Japan with KDDI
223(3)
Information and Decision Support Systems
226(38)
Kiku-Masamune Sake Brewing Co., Ltd, Japan
227(2)
Decision Making and Problem Solving
229(3)
Decision Making as a Component of Problem Solving
229(1)
Programmed Versus Nonprogrammed Decisions
230(1)
Optimization, Satisficing, and Heuristic Approaches
231(1)
An Overview of Management Information Systems
232(4)
Management Information Systems in Perspective
232(1)
Inputs to a Management Information System
232(1)
Outputs of a Management Information System
233(3)
Functional Aspects of the MIS
236(4)
Financial Management Information Systems
236(2)
Manufacturing Management Information Systems
238(1)
Marketing Management Information Systems
239(1)
Information Systems @ Work: A ``TaylorMade'' Information and Decision Support System
240(3)
Human Resource Management Information Systems
241(1)
Other Management Information Systems
242(1)
An Overview of Decision Support Systems
243(2)
Capabilities of a Decision Support System
243(2)
A Comparison of DSS and MIS
245(1)
Components of a Decision Support System
245(2)
The Database
245(1)
The Model Base
246(1)
The Dialogue Manager
247(1)
Group Support Systems
247(5)
Characteristics of a GSS That Enhance Decision Making
247(2)
GSS Software
249(1)
GSS Alternatives
250(2)
Executive Support Systems
252(1)
Executive Support Systems in Perspective
252(1)
Ethical and Societal Issues: CEOs ``Called to Action'' Regarding Information Security
253(7)
Capabilities of Executive Support Systems
254(6)
Case One: Sensory Systems Provide Better-Tasting Products for Kraft
260(1)
Case Two: Sanoma Magazines Follows Key Performance Indicators to Success
261(3)
Specialized Information Systems: Artificial Intelligence, Expert Systems, Virtual Reality, and Other Systems
264(39)
Amazon.Com, United States
265(1)
An Overview of Artificial Intelligence
266(7)
Artificial Intelligence in Perspective
267(1)
The Nature of Intelligence
267(2)
The Difference Between Natural and Artificial Intelligence
269(1)
The Major Branches of Artificial Intelligence
270(3)
Ethical and Societal Issues: Biologically Inspired Algorithms Fight Terrorists and Guide Businesses
273(2)
An Overview of Expert Systems
275(11)
Characteristics and Limitations of an Expert System
276(1)
When to Use Expert Systems
277(1)
Components of Expert Systems
277(4)
Expert Systems Development
281(4)
Applications of Expert Systems and Artificial Intelligence
285(1)
Information Systems @ Work: Moving Data---and Freight---Efficiently
286(1)
Virtual Reality
287(3)
Interface Devices
287(2)
Forms of Virtual Reality
289(1)
Virtual Reality Applications
289(1)
Other Specialized Systems
290(6)
Case One: French Burgundy Wines: The Sweet Smell of Success
296(1)
Case Two: Expert System Provides Safety in Nuclear Power Plants
297(2)
Part 3 World Views Case: Kulula.com: The Trials and Tribulations of a South African Online Airline
299(4)
PART 4 Systems Development and Social Issues
303(86)
Systems Development
304(40)
BMW, Germany
305(2)
An Overview of Systems Development
307(2)
Participants in Systems Development
307(1)
Information Systems Planning and Aligning Corporate and IS Goals
308(1)
Information Systems @ Work: Fakta Designs Financial Management System to Support Corporate Goals
309(1)
Importance of IS Planning
310(1)
Systems Development Life Cycles
310(6)
The Traditional Systems Development Life Cycle
310(1)
Prototyping
311(1)
Rapid Application Development, Agile Development, Joint Application Development, and Other Systems Development Approaches
311(2)
The End-User Systems Development Life Cycle
313(1)
Outsourcing and On Demand Computing
313(1)
Use of Computer-Aided Software Engineering (CASE) Tools
314(1)
Object-Oriented Systems Development
314(2)
Systems Investigation
316(1)
Initiating Systems Investigation
316(1)
Feasibility Analysis
316(1)
Object-Oriented Systems Investigation
317(1)
The Systems Investigation Report
317(1)
Systems Analysis
317(6)
Data Collection
318(1)
Data Analysis
319(1)
Requirements Analysis
320(1)
Object-Oriented Systems Analysis
321(1)
The Systems Analysis Report
322(1)
Systems Design
323(3)
Object-Oriented Design
323(1)
Generating Systems Design Alternatives
324(1)
Evaluating and Selecting a System Design
325(1)
The Design Report
326(1)
Systems Implementation
326(6)
Acquiring Hardware from an IS Vendor
327(1)
Acquiring Software: Make or Buy?
328(1)
Acquiring Database and Telecommunications Systems
328(1)
User Preparation
329(1)
IS Personnel: Hiring and Training
329(1)
Site Preparation
329(1)
Data Preparation
330(1)
Installation
330(1)
Testing
330(1)
Start-Up
330(1)
User Acceptance
331(1)
Systems Operation and Maintenance
332(1)
Systems Review
332(2)
Ethical and Societal Issues: Finding Trust in Computer Systems
334(6)
Case One: PepsiCo Implements New Procurement System to Minimize Costs
340(1)
Case Two: Segway Stays Light and Nimble with Outsourced Systems
341(3)
Security, Privacy, and Ethical Issues in Information Systems and the Internet
344(45)
Computer Assisted Passenger Prescreening System, United States
345(2)
Computer Waste and Mistakes
347(1)
Computer Waste
347(1)
Computer-Related Mistakes
347(1)
Ethical and Societal Issues: Can-SPAM: Deterrent or Accelerant?
348(1)
Preventing Computer-Related Waste and Mistakes
349(2)
Establishing Policies and Procedures
349(1)
Implementing Policies and Procedures
350(1)
Monitoring Policies and Procedures
351(1)
Reviewing Policies and Procedures
351(1)
Computer Crime
351(2)
The Computer as a Tool to Commit Crime
353(1)
Cyberterrorism
353(1)
Identity Theft
353(1)
The Computer as the Object of Crime
354(7)
Illegal Access and Use
354(1)
Data Alteration and Destruction
354(3)
Using Antivirus Programs
357(1)
Information and Equipment Theft
358(1)
Software and Internet Software Piracy
359(1)
Computer-Related Scams
359(1)
International Computer Crime
360(1)
Preventing Computer-Related Crime
361(6)
Crime Prevention by State and Federal Agencies
361(1)
Crime Prevention by Corporations
361(3)
Using Intrusion Detection Software
364(1)
Using Managed Security Service Providers (MSSPs)
364(1)
Internet Laws for Libel and Protection of Decency
365(1)
Preventing Crime on the Internet
366(1)
Privacy Issues
367(1)
Privacy and the Federal Government
367(1)
Information Systems @ Work: UK BioBank Raises Privacy Issues
368(5)
Privacy at Work
369(1)
E-Mail Privacy
370(1)
Privacy and the Internet
370(1)
Fairness in Information Use
371(1)
Federal Privacy Laws and Regulations
371(1)
State Privacy Laws and Regulations
371(1)
Corporate Privacy Policies
372(1)
Individual Efforts to Protect Privacy
373(1)
Ethical Issues in Information Systems
373(6)
The AITP Code of Ethics
374(1)
The ACM Code of Professional Conduct
374(5)
Case One: Working to Reduce the Number of Software Vulnerabilities
379(1)
Case Two: Beware Spyware!
380(3)
Part 4 World Views Case: Brandon Trust Develops MIS Capability for Improved Operations and Services
383(2)
Part 4 World Views Case: Strategic Enterprise Management at International Manufacturing Corporation (IMC)
385(2)
Part 4 World Views Case: Efforts to Build E-Government and an Information Society in Hungary
387(2)
Glossary 389(11)
Index 400


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