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Crisis Communications : A Casebook Approach

by ;
Edition:
4th
ISBN13:

9780415880596

ISBN10:
0415880599
Format:
Nonspecific Binding
Pub. Date:
9/21/2010
Publisher(s):
Routledge
List Price: $74.95

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What version or edition is this?
This is the 4th edition with a publication date of 9/21/2010.
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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Summary

Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis.Author Kathleen Fearn-Banks examines the steps of choosing the appropriate words to convey a message, selecting the method and channels for delivering the message, and identifying and targeting the most appropriate publics or audiences. She also addresses such important topics as avoiding potential mismanagement of communication in crisis situations.Key features of this fourth edition are:Six new cases, including several international crises;Current discussion of communications technology as it relates to crises; andA companion website with additional cases as well as supplemental materials for students and classroom resources for instructors.A Student Workbook is also available for use with this volume, providing additional pedagogy for each chapter, including discussion questions, activities, key terms, case exercises, and worksheets.Utilizing both classic and contemporary cases of real-world situations, Crisis Communications provides students in public relations and business with real-world perspectives and valuable insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.


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