9780415349666

Cross-cultural Competence

by ;
  • ISBN13:

    9780415349666

  • ISBN10:

    0415349664

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 2005-09-30
  • Publisher: Routledge
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Why are cultural differences significant? How can understanding them contribute to business success? Cross-cultural management is a crucial challenge for the successful development of international business, yet it is often badly understood and poorly implemented. Misunderstandings arise because culture affects both individuals and organizations, yet attempts to understand, explain and interpret these differences have often been hidden between a welter of conflicting theories and paradigms. This book aims to provide much-needed guide to both the theory and practice of cross-cultural management. Using an innovative approach combining theory, tool-kits and applications, this book takes a fresh look at this complex topic. It is about recognizing cross-cultural differences, accounting for them in managerial communications and bridging them in a variety of negotiations. Each section within the book explores its themes within a common framework, comprising an exploration of dominant andalternative theoretical approaches, a research-based tool-kit exploring responses, and finally a real-life case of a multicultural situation of clashing values with a critical description of an attempted solution. At the end of the book, the author has developed an innovative approach to teaching cultural sensitivity via exploration of a number of classic film masterpieces. As a crucial part of the global business environment and as essential aspect of organizational understanding, this book will be welcomed by masters-level students of international business, HRM and organizational behavior, as well as executives and consultants involved in cross-border negotiations and management.

Table of Contents

Introduction: the shadow of the Tower of Babel 1(5)
The ends, means and meanings of cultures: the language connection
6(41)
Ends of cultural software
6(8)
Means -- objective knowledge?
14(14)
Meanings: learning cultural codes as languages
28(11)
Ends, means and meanings of culture: a language connection
39(8)
Professional bureaucracy in action: the case of the BBC
41(6)
M. Harris
V. Wegg-Prosser
Clashing civilizations: the global connection
47(50)
Cross-cultural aspects of globalization
47(9)
Two Cassandras of globalization: Huntington and Ritzer
56(14)
Cross-cultural compromises and multiculturalism
70(15)
Shifting cultural identities: the global connection
85(12)
The case of integrating Kazakh immigrants in Poland
91(6)
Z. Rejmer
Networking organizations: the management connection
97(76)
Organizational cultures by design
97(19)
The police change project case
113(3)
G. Jacobs
A. Keegan
J. Christe-Zeyse
I. Seeberg
B. Runde
Cultural due diligence in mergers and acquisitions
116(10)
The case of cross-border Nordic mergers
122(4)
A.-M. Søderberg
I. Bjorkman
Knowledge, management, criticism
126(16)
The case of the International Federation of Red Cross and Red Crescent Societies
138(4)
T. Verduijn
From controlling to coaching: democracy beyond the factory (office) door
142(12)
A case of panoptic control in a public company
150(4)
C. Hoedemaekers
Manager as narrator: the organizational discourse
154(19)
The case of managerial discourse in countries divided by common language or practice: Austria versus Germany
165(8)
F. Bruck)
A. Kainzbauer
Creative communication: the multimedia connection
173(29)
Media are the message: the shift to digital communication
173(10)
The uses of extremes or Merry Christmas, Mr Lawrence
183(8)
Power and ideology: Underground
191(5)
Dynamics of socialization or democracy behind the factory door: Twelve Angry Men
196(6)
Conclusion: managing cross-cultural competence 202(9)
Notes 211(18)
References 229(9)
Index 238

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