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Rev. ed. of: Crucial conversations: tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
Table of Contents
|Foreword to the Second Edition||p. vii|
|Foreword to the First Edition||p. ix|
|What's a Crucial Conversation?|
|And Who Cares?||p. 1|
|Mastering Crucial Conversations|
|The Power of Dialogue||p. 19|
|Start with Heart|
|How to Stay Focused on What You Really Want||p. 33|
|Learn to Look|
|How to Notice When Safety Is at Risk||p. 51|
|Make It Safe|
|How to Make It Safe to Talk About Almost Anything||p. 73|
|Master My Stories|
|How to Stay in Dialogue When You're Angry, Scared, or Hurt||p. 103|
|STATE My Path|
|How to Speak Persuasively, Not Abrasively||p. 131|
|Explore Others' Paths|
|How to Listen When Others Blow Up or Clam Up||p. 155|
|Move to Action|
|How to Turn Crucial Conversations into Action and Results||p. 177|
|Advice for Tough Cases||p. 189|
|Putting It All Together|
|Tools for Preparing and Learning||p. 211|
|Afterword: What I've Learned About Crucial Conversations in the Past Ten Years||p. 223|
|Table of Contents provided by Ingram. All Rights Reserved.|