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Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

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This is the 2nd edition with a publication date of 9/7/2011.
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Rev. ed. of: Crucial conversations: tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.

Table of Contents

Foreword to the Second Editionp. vii
Foreword to the First Editionp. ix
Prefacep. xiii
Acknowledgmentsp. xvii
What's a Crucial Conversation?
And Who Cares?p. 1
Mastering Crucial Conversations
The Power of Dialoguep. 19
Start with Heart
How to Stay Focused on What You Really Wantp. 33
Learn to Look
How to Notice When Safety Is at Riskp. 51
Make It Safe
How to Make It Safe to Talk About Almost Anythingp. 73
Master My Stories
How to Stay in Dialogue When You're Angry, Scared, or Hurtp. 103
How to Speak Persuasively, Not Abrasivelyp. 131
Explore Others' Paths
How to Listen When Others Blow Up or Clam Upp. 155
Move to Action
How to Turn Crucial Conversations into Action and Resultsp. 177
Yeah, But
Advice for Tough Casesp. 189
Putting It All Together
Tools for Preparing and Learningp. 211
Afterword: What I've Learned About Crucial Conversations in the Past Ten Yearsp. 223
Endnotesp. 231
Indexp. 233
Table of Contents provided by Ingram. All Rights Reserved.

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