Thinking about Business Strategy and Where 'Customer' Fits into It | |
The Customer Based Business Strategy Framework | |
The WHERE to Compete Decision (OR Deciding Strategic Market Priorities) | |
The HOW to Compete Decision | |
Designing the Value Package and Value Delivery System | |
The Science and Art of Strategic Business-Market Segmentation | |
Consumer Insight for Shaping Business Strategy | |
Foundation or Baseline Analyses for Strategy Development | |
Putting Customer Based Business Strategy into Practice in Organizations | |
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