Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
What is included with this book?
1. What is Customer Service?
2. The Challenges of Customer Service
3. Problem Solving
4. Strategy for Formulating a Plan for Success
6. Communications in Customer Service
7. Coping with Challenging Customers
9. Leadership in Customer Service
10. Customer Retention and Measurement of Satisfaction
11. Technology and Customer Service
12. Excellence in Customer Service