The Definitive Handbook of Business Continuity Management

by Hiles, Andrew

• ISBN13: 9780470670149
• ISBN10: 0470670142
• Edition: 3rd
• Format: Hardcover
• Copyright: 2010-11-22
• Publisher: Wiley

Summary

With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same - but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute.This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explaining in detail the core BC activities incorporated in BS 25999, Business Continuity Guidelines, BS 25777 IT Disaster Recovery and other standards and in the body of knowledge common to the key business continuity institutes.Contributors from America, Asia Pacific, Europe, China, India and the Middle East provide a truly global perspective, bringing their own insights and approaches to the subject, sharing best practice from the four corners of the world.We explore and summarize the latest legislation, guidelines and standards impacting BC planning and management and explain their impact.The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners.This book makes a massive contribution to the knowledge base of BC and risk management. It is essential reading for all business continuity, risk managers and auditors: none should be without it.

Author Biography

ANDREW HILES was founder and Chairman of the first international user group for business continuity and disaster recovery planning; founding Director and first Chairman and Fellow of the Business Continuity Institute; and a founder of the World Food Safety Organisation.

He is an acclaimed international presenter on crisis, risk and business continuity management and author of five other books on these topics – this book and others are required reading at many universities around the world. As a Director of Kingswell International, Andrew delivers consultancy, workshops and seminars across Russia, Europe, the Pacific Rim and Australasia, North and South America, the Middle East, India, China and Africa and has presented on radio and television.

In 1997 he was presented with the Western Press Award for services to business; in 1999 was nominated for lifetime achievement at the Business Continuity Institute / Corporate Insurance and Risk Awards in London; and in 2004 he was inducted to the BC Hall of Fame by CPM magazine in Washington DC.

Andrew recently contributed the BC section to Qatar Finance – The Ultimate Resource and continues to serve his blue chip clients internationally.

Table of Contents

Contributors	p. xiii
Foreword	p. xvii
Preface	p. xix
Introduction to the 3rd Edition	p. xxi
How to Use this Book	p. xxxiii
Achieving and Maintaining Business Continuity: an executive overview	p. 1
Enterprise Risk Management	p. 3
Developing a BCM Strategy in Line with Business Strategy	p. 23
The Importance of Business Strategy in Business Continuity Planning	p. 31
Multilateral Continuity Planning	p. 37
Marketing Protection: a Justification for Funding of Total Asset Protection Programmes?	p. 51
Operational Risk Management	p. 65
Operational Risk Management: a Primer	p. 66
Operational Risk Management: Risk and Consequences	p. 74
Crisis Management, Emergency Management, BCM, DR: What's the Difference and How do They Fit Together?	p. 97
Business Continuity and Ethics	p. 107
Planning for Business Continuity: a 'how-to' guide	p. 119
Business Continuity Management Methodology	p. 121
Project Initiation and Control	p. 137
Risk Evaluation and Control: Practical Guidelines for Risk Assessment	p. 155
Business Impact Assessment	p. 165
Business Impact Analysis	p. 166
Business Impact Analysis: Building a Better Mousetrap	p. 183
BC Strategies for Information and Communications Technology	p. 209
Strategies for Continuity and Availability for Information and Communications Technology (ICT)	p. 210
Business Continuity for Telecommunications	p. 247
Planning to Recover Your Data: More Options	p. 259
Business Continuity Strategies for the Business or Work Areas	p. 280
Strategies for Different Market Sectors	p. 293
Business Continuity Strategies for the Financial Sector	p. 294
Business Continuity Strategies for Manufacturing and Logistics	p. 306
Business Continuity and the Supply Chain	p. 314
Case Study: Implementing Business Continuity in the Upstream and Midstream Energy Sector (Petrochemicals and Refineries)	p. 328
From an Island to a Continent: Business Continuity in a Telecommunication Company	p. 332
BC Strategies in the Retail Sector	p. 352
Strategies for Funding Recovery	p. 362
Developing and Implementing the Written Plan	p. 373
Awareness and Training	p. 411
BC Plan Testing	p. 419
BC Plan Testing	p. 420
Testing vs. Exercising: What's the Difference?	p. 444
BCM Audit	p. 449
Case Studies	p. 481
Storm, Earthquake, Explosion: a General Overview	p. 488
Living Nightmares	p. 495
World Trade Center Explosion - February 26, 1993	p. 498
Hurricane Andrew, Miami - August 24, 1992	p. 501
Chicago Floods - April 13, 1992	p. 504
Thirty Seconds of Terror! The California Earthquake	p. 506
After the Fire: First Interstate Bank, Los Angeles	p. 510
One Meridian Plaza, Philadelphia	p. 512
The Mercantile Fire	p. 517
How Floods Can Ruin Your Day: London College of Printing	p. 523
Flood Highlights	p. 525
A Cautionary Tale	p. 528
It Happened to Them	p. 531
Fire Highlights	p. 534
Wessex Regional Health Authority	p. 537
The Bishopsgate Bomb - April 25, 1993	p. 540
City Bomb Blast, St Mary Axe - April 10, 1992	p. 543
Explosion Roundup	p. 545
Stop Thief!	p. 548
Miscellaneous Highlights	p. 552
Lessons in Risk Management from the Auckland Power Crisis	p. 554
Foot and Mouth: A Preventable Disaster	p. 565
The Madrid Rail Bombings - March 11, 2004	p. 574
Istanbul Bombings - November 2003	p. 576
London Bombings - July 7, 2005 (7/7)	p. 577
Buncefield (UK) Oil Terminal Disaster - December 11, 2005	p. 580
Intellectual Property Theft and Business Continuity	p. 586
Euroclear Bank Uses BCM Framework to Manage the Impact of the Collapse of Lehman Brothers	p. 592
The Toyota Recalls, 2009-2010	p. 597
The Icelandic Volcanic Ash Plume - April 2010	p. 611
The 2010 BP Oil Spill - Gulf of Mexico	p. 619
Guidance Notes	p. 631
Pandemic Planning	p. 632
Selecting the Tools to Support the Process	p. 641
The Role of Insurance	p. 655
Five Nines: Chasing the Chimera?	p. 661
Consultancy without Tears	p. 668
Coping with People in Recovery	p. 674
Benchmarking and Business Continuity: Exploring and Using Benchmarking to Assess and Develop Your Business Continuity Management Programme	p. 692
Changing Attitudes to Business Continuity in Private and Public Sectors	p. 704
Professional Associations, Certification Standards and Resources for BCM Practitioners	p. 715
International Perspectives	p. 735
International Standards and Legislation in Business Continuity	p. 736
Business Continuity Management: International Perspectives in 2010	p. 746
Business Continuity Planning in the Middle East and the Indian Subcontinent	p. 753
Business Continuity Management in Africa	p. 765
Business Continuity in China	p. 771
Glossary of General Business Continuity Terms	p. 773
Index	p. 777
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