Dentistry with a Vision : Building a Rewarding Practice and a Balanced Life

by Kendall, Gerald I.

• ISBN13: 9780867154894
• ISBN10: 0867154896
• Edition: 1st
• Format: Paperback
• Copyright: 2009-10-01
• Publisher: QUINTESSENCE PUBLISHING CO INC

Summary

Dental practitioners and their staff will find this engaging story an easy and fun way to learn how to implement powerful, scientifically based project management principles into their practice. The story provides a relatable way to understand the approach presented, which encourages dentists and their staff to resist complicated management strategies and cost-cutting techniques and instead implement commonsense measures based on an understanding of the cause and effect that occurs when changes are made in a practice. Dentistry with a Vision will help you to:

Table of Contents

Preface	p. vi
Acknowledgments	p. viii
The Dilemmas
Just Another Day in Crisis: Dealing with Staff Challenges	p. 1
A Tough Call: Spending Money to Make Money	p. 9
No Time for an Emergency: Identifying Scheduling Problems	p. 17
The Intervention: Learning from Mistakes	p. 23
The First Lesson: Making Investment and Financial Decisions	p. 33
Leverage Toward the Goal
The $100,000 Day: Applying New Principles	p. 45
A Difficult Beginning: Learning Step 1 of the Five Focusing Steps	p. 49
The "Aha" Moment: Grasping the Rest of the Five Focusing Steps	p. 59
Increasing Patient Demand for Services
Deal or No Deal: Understanding Patients' Six Layers of Resistance	p. 67
Harvesting the Gold: Beginning the Dental Sales Process	p. 79
Help Wanted: Hiring a Salesperson	p. 89
A New Plateau: The Dentist As Constraint	p. 99
Lean, Six Sigma, Scheduling, and Managing People
The Working Vacation: Learning to Be Lean	p. 109
Quality Time: Simplifying Six Sigma	p. 121
Working with the Clock: A Lesson in Scheduling	p. 135
Hard Science on the Softer Side of Business: Managing People	p. 153
One Year Later: Profits for a Purpose	p. 167
Recommended Reading	p. 171
Vision Tree for a Dental Practice	p. 173
Step-by-Step Success in Dental Practice	p. 189
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