Design for Operational Excellence : A Breakthrough Strategy for Business Growth

by Duggan, Kevin J.

Edition:

1st

ISBN13:

9780071768245

ISBN10:

0071768246

Format:

Hardcover

Pub. Date:

8/17/2011

Publisher(s):

McGraw-Hill

Other versions by this Author

List Price: ~~$35.00~~

Rent Book

(Recommended)

Term

Due

Price

Short Term

Aug 2

$28.00

Semester

Dec 20

$31.50

Quarter

Sep 18

$29.75

$28.00

Buy New Book

Usually Ships in 3-4 Business Days

$29.75

Used Book

We're Sorry
Sold Out

eBook

We're Sorry
Not Available

More New and Used
from Private Sellers

Starting at $25.73

Questions About This Book?

Why should I rent this book?

Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.

How do rental returns work?

Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!

What version or edition is this?

This is the 1st edition with a publication date of 8/17/2011.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Summary

BeyondSix Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellenceintroduces a continuous improvement program that helps you adapt to changing markets and customer needs rather than react to them. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing. Kevin J. Dugganis the founder and president of Duggan Associates, an educational and advisory firm specializing in advanced lean training to create operational excellence. He is the author of Creating Mixed Model Value Streams, former faculty member for the Lean Enterprise institute, and instructor for the University of Michigan.

Foreword	p. vii
Acknowledgments	p. x
Introduction: The Return on Your Investment	p. xi
Destination: Creating Operational Excellence	p. 1
The Engine of the Business	p. 3
The Myth of Improvement	p. 9
The Leapfrog	p. 19
Denning Operational Excellence	p. 27
Creating the Road Map to Operational Excellence	p. 37
Nine Tough Questions on Continuous Improvement	p. 53
Preparing People to Jump	p. 55
The First Question: Why Do We Do Continuous Improvement?	p. 59
The Second Question: What Is the Best Way to Improve?	p. 63
The Third Question: How Do We Know Where to Improve?	p. 67
The Fourth Question: Why Do We Strive to Create Flow?	p. 75
The Fifth Question: What Causes the Death of Flow?	p. 81
The Sixth Question: What Would the Shop Floor Look Like if We Did Everything Right?	p. 91
The Seventh Question: What Would the Office Look Like if We Did Everything Right?	p. 97
The Eighth Question: What Would the Supply Chain Look Like if We Did Everything Right?	p. 105
The Final Question: Where Will Our Continuous Improvement Journey Take Us?	p. 111
The Eight Principles of Operational Excellence	p. 119
The New Operations "Engine Design" for Operational Excellence	p. 121
The First Principle: Design Lean Value Streams	p. 125
The Second Principle: Make Lean Value Streams Flow	p. 165
The Third Principle: Make Flow Visual	p. 171
The Fourth Principle: Create Standard Work for Flow	p. 181
The Fifth Principle: Make Abnormal Flow Visual	p. 189
The Sixth Principle: Create Standard Work for Abnormal Flow	p. 199
The Seventh Principle: Have Employees in the Flow Improve the Flow	p. 215
The Eighth Principle: Perform Offense Activities	p. 227
Extended Case Studies	p. 239
Introduction to Case Studies	p. 239
Parker Hannifin Corporation	p. 241
IDEX Corporation	p. 257
Hypertherm	p. 273
Conclusion: Our Blueprint for Growth	p. 292
Notes	p. 294
Index	p. 296
Table of Contents provided by Ingram. All Rights Reserved.