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Design for Operational Excellence : A Breakthrough Strategy for Business Growth,9780071768245

Design for Operational Excellence : A Breakthrough Strategy for Business Growth



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BeyondSix Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellenceintroduces a continuous improvement program that helps you adapt to changing markets and customer needs rather than react to them. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing. Kevin J. Dugganis the founder and president of Duggan Associates, an educational and advisory firm specializing in advanced lean training to create operational excellence. He is the author of Creating Mixed Model Value Streams, former faculty member for the Lean Enterprise institute, and instructor for the University of Michigan.

Table of Contents

Forewordp. vii
Acknowledgmentsp. x
Introduction: The Return on Your Investmentp. xi
Destination: Creating Operational Excellencep. 1
The Engine of the Businessp. 3
The Myth of Improvementp. 9
The Leapfrogp. 19
Denning Operational Excellencep. 27
Creating the Road Map to Operational Excellencep. 37
Nine Tough Questions on Continuous Improvementp. 53
Preparing People to Jumpp. 55
The First Question: Why Do We Do Continuous Improvement?p. 59
The Second Question: What Is the Best Way to Improve?p. 63
The Third Question: How Do We Know Where to Improve?p. 67
The Fourth Question: Why Do We Strive to Create Flow?p. 75
The Fifth Question: What Causes the Death of Flow?p. 81
The Sixth Question: What Would the Shop Floor Look Like if We Did Everything Right?p. 91
The Seventh Question: What Would the Office Look Like if We Did Everything Right?p. 97
The Eighth Question: What Would the Supply Chain Look Like if We Did Everything Right?p. 105
The Final Question: Where Will Our Continuous Improvement Journey Take Us?p. 111
The Eight Principles of Operational Excellencep. 119
The New Operations "Engine Design" for Operational Excellencep. 121
The First Principle: Design Lean Value Streamsp. 125
The Second Principle: Make Lean Value Streams Flowp. 165
The Third Principle: Make Flow Visualp. 171
The Fourth Principle: Create Standard Work for Flowp. 181
The Fifth Principle: Make Abnormal Flow Visualp. 189
The Sixth Principle: Create Standard Work for Abnormal Flowp. 199
The Seventh Principle: Have Employees in the Flow Improve the Flowp. 215
The Eighth Principle: Perform Offense Activitiesp. 227
Extended Case Studiesp. 239
Introduction to Case Studiesp. 239
Parker Hannifin Corporationp. 241
IDEX Corporationp. 257
Hyperthermp. 273
Conclusion: Our Blueprint for Growthp. 292
Notesp. 294
Indexp. 296
Table of Contents provided by Ingram. All Rights Reserved.

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