9780415989947

Destructive Organizational Communication: Processes, Consequences, and Constructive Ways of Organizing

by ;
  • ISBN13:

    9780415989947

  • ISBN10:

    0415989949

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 6/19/2009
  • Publisher: Routledge

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Summary

Destructive Organizational Communication brings together highly respected communication and management scholars to examine the destructive communicative processes in organizations. Going beyond descriptions of various types of organizational communication, this volume explores how we might live and work together in a way that organizes our endeavors more humanely. Each problem-focused chapter examines a specific aspect of destructive organizational communication, reviews existing theory and research about that communicative form, and outlines its consequences and associated harms.

Author Biography

Pamela Lutgen-Sandvik (Ph.D. Arizona State University) is an Assistant Professor in the Department of Communication and Journalism at the University of New Mexico. She teaches and researches in the area of organizational communication. Her current research includes the issues of workplace bullying and employee emotional abuse, particularly the impact of abuse at work on targets and the ways in which employees resist bullying. Beverly Davenport Sypher (Ph.D. University of Michigan) is Associate Provost for special initiatives at Purdue University. In addition to her administrative appointment, she is a Professor in the Department of Communication. Prior to this appointment, Sypher was a Senior Fellow in the Office of the Provost at Virginia Tech University, Divisional Dean for the social sciences at the University of Kansas, and Chair of the Department of Communication at the University of Kentucky. Dr. Sypher is President-Elect of the Organizational Communication division of the National Communication Association, and has served on the Board of Directors of the International Communication Association. She has received the highest honors for teaching at the Universities of Kansas and Kentucky, and by the National Communication Association. Sypher has also been the principal investigator on more than $6 million in grants and served as the Director of the Dean's Scholars Program at the University of Kansas.

Table of Contents

List of Contributorsp. x
Prefacep. xv
Introductionp. 1
Various Forms of Destructive Organizational Communicationp. 7
Emotional Tyranny at Work: Suppressing the Moral Emotionsp. 9
Workplace Bullying: Causes, Consequences, and Correctionsp. 27
Workplace Incivility and Organizational Trustp. 53
Cultural and Organizational Pressuresp. 75
Managing Burnout and Moving Toward Employee Engagement: Reinvigorating the Study of Stress at Workp. 77
Excessive Careerism and Destructive Life Stresses: The Role of Entrepreneurialism in Colonizing Identitiesp. 99
The Construction of Civility in Multicultural Organizationsp. 121
Difference and Discriminationp. 143
Social Ostracism, Cliques, and Outcastsp. 145
Racial Harassment in the Workplacep. 164
Destructive Organizational Communication and LGBT Workers' Experiencesp. 184
Sexual Harassment as Destructive Organizational Processp. 203
Technology and Teamsp. 227
The Destructive Potential of Electronic Communication Technologies in Organizationsp. 229
Virtual Groups: (Mis)Attribution of Blame in Distributed Workp. 252
Communication That Damages Teamwork: The Dark Side of Teamsp. 267
Perspectives for Constructive Communicationp. 291
Responses to Destructive Organizational Contexts: Intersubjectively Creating Resilience to Foster Human Dignity and Hopep. 293
The Strange Case of the Farting Professor: Humor and the Deconstruction of Destructive Communicationp. 316
Building a Constructive Communication Climate: The Workplace Stress and Aggression Projectp. 339
Working Alone: What Ever Happened to the Idea of Organizations as Communities?p. 363
Glossaryp. 389
Indexp. 400
Table of Contents provided by Ingram. All Rights Reserved.

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