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9780749460013

Develop Your Assertiveness

by
  • ISBN13:

    9780749460013

  • ISBN10:

    0749460016

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2010-05-28
  • Publisher: Kogan Page Ltd
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List Price: $14.95

Summary

When we express ourselves with self-confidence, we can communicate our ideas clearly. In this book, the author shows us how to project a positive image, how to control nervousness in different situations, how to revert conflictive incidents, how to deal with problematic people and how to improve our personal relationships.

Author Biography

Sue Bishop is a trainer and consultant.

Table of Contents

Introductionp. 1
To be, or not to be?p. 3
Conditioningp. 3
Appropriate behaviour choicep. 4
Prepare to assert yourselfp. 9
Tension controlp. 11
Inner calmp. 12
Positive thinkingp. 15
Self-awareness and self-esteemp. 16
Positive self-imagep. 18
Positive languagep. 20
Positive affirmationsp. 22
Positive outcomesp. 25
Rights and wrongsp. 29
Everyone's basic rightsp. 30
Now and thenp. 35
How assertive are you?p. 35
Now see hearp. 41
Listeningp. 41
The art of small talkp. 43
Conflict resolutionp. 46
Body talkp. 51
Body languagep. 51
Relationshipsp. 59
Matchingp. 60
Mirroringp. 62
Why bother to match and mirror?p. 62
Relationships with relativesp. 63
Words and phrasesp. 69
Direct, assertive communicationp. 69
Honestyp. 75
Spontaneityp. 77
Powerp. 81
Confident deliveryp. 81
Volume and intonationp. 82
Projectionp. 85
Position and statusp. 85
Yes and nop. 91
Making and refusing requestsp. 91
Broken record techniquep. 93
Problem peoplep. 101
The iratep. 102
The stayerp. 103
The rabbitp. 104
Your bossp. 105
The criticp. 108
Tricky situationsp. 115
Giving criticismp. 115
Complimentsp. 117
Asking for a rise, promotion or career movep. 118
Being interviewedp. 120
Presentationsp. 122
Meetingsp. 124
Conclusionp. 131
Table of Contents provided by Ingram. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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