What is included with this book?
Introduction | p. 1 |
Marketing: separating fact from fiction | p. 3 |
The marketing concept | p. 5 |
The benefits of being marketing-oriented | p. 8 |
The marketing environment | p. 15 |
The macro environment | p. 16 |
The micro environment | p. 20 |
Monitoring the micro/macro environments | p. 23 |
Customers in all their glory | p. 27 |
The consumer market | p. 28 |
The business-to-business market | p. 28 |
Consumer buying process | p. 29 |
Organisational buying behaviour | p. 34 |
Using research to make informed decisions | p. 39 |
Marketing research | p. 39 |
Analysing and presenting the findings | p. 48 |
Product management | p. 51 |
Product management | p. 51 |
Anatomy of a product | p. 53 |
Classification of products | p. 54 |
The product life cycle | p. 57 |
Extending the life of the product | p. 60 |
The product adoption process | p. 65 |
Developing new products | p. 66 |
Right time, right place, right quantity, right condition | p. 79 |
The role and importance of place | p. 80 |
Market coverage | p. 84 |
Distribution logistics | p. 86 |
You paid how much? | p. 91 |
Price setting | p. 92 |
Pricing perspectives | p. 95 |
Different pricing techniques | p. 97 |
How communication works | p. 103 |
The two-stage communication process | p. 107 |
How to communicate a message | p. 110 |
Co-ordinated marketing communication | p. 113 |
Services marketing vs marketing services | p. 121 |
The extended marketing mix for services | p. 124 |
Challenges facing service providers | p. 125 |
Marketing charities and small businesses | p. 127 |
How to create a marketing plan | p. 133 |
Gap analysis | p. 134 |
Mission statements | p. 137 |
Objectives | p. 139 |
Strategy | p. 140 |
Tactics | p. 142 |
Evaluation | p. 144 |
Sustainable marketing in the 21st century | p. 147 |
Historical perspective | p. 149 |
You say social, I say societal | p. 149 |
Profit | p. 150 |
People | p. 151 |
Planet | p. 155 |
Questions answered | p. 159 |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.