Developing Exemplary Performance One Person At A Time

by Sabbag, Michael

• ISBN13: 9780891062493
• ISBN10: 0891062491
• Edition: 1st
• Format: Hardcover
• Copyright: 2009-07-15
• Publisher: Nicholas Brealey

Summary

A Proven Model for Achieving Peak Performance, One Person at a Time

Author Biography

Michael Sabbag, SPHR, is Vice President of Talent Management at Learn.com, an on-demand learning automation software and services firm serving over 50 million end-users worldwide. Active in the Society for Human Resource Management and currently a member of the American Society for Training and Development's National Advisor for Chapter team, his 20 year background includes work with such national clients as Centex Homes as president of his own consulting firm, and in various management positions at media giant, Comcast.

Table of Contents

List of Tables and Figures	p. ix
Acknowledgments	p. xi
About the Author	p. xiii
Introduction	p. xv
A New Way to Achieve Exemplary Performance
Principles of the Exemplary Performance Model	p. 3
The Exemplary Performance Model Explained	p. 23
The Exemplary Performance Factors
The Talent and Fit Factor	p. 43
The Environment Factor	p. 65
The Tools and Resources Factor	p. 87
The Systems and Processes Factor	p. 103
The Clear Expectations and Accountability Factor	p. 121
The Knowledge and Skills Factor	p. 141
The Motivation Factor	p. 155
Applying the Model
The Development Process Step by Step	p. 175
Rolling Out the Model in the Real World	p. 197
Exemplary Performance Model Increases Sales at City Furniture	p. 211
Questions for Use in Diagnosing Performance Factors	p. 219
Notes	p. 223
Index	p. 229
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