Preface | p. xiii |
What is a "Corporate University"? | p. 1 |
40 Hours of Training | p. 2 |
Levels of Corporate Universities | p. 3 |
Why have a corporate university? | p. 5 |
Basic Differences between Training and Using a Corporate University | p. 6 |
A Shift toward Corporate Universities | p. 7 |
Learning Alliances | p. 8 |
Is your organization ready? | p. 9 |
Interview Guide | p. 14 |
Making a Business Case for a Corporate University | p. 21 |
Industry Analysis | p. 22 |
User Analysis | p. 22 |
Efficiencies | p. 22 |
Product/Service Analysis | p. 23 |
Keys to Using a Corporate University | p. 25 |
Financial Analysis | p. 27 |
Key Result Areas and Critical Success Factors | p. 31 |
Marketing Plan | p. 33 |
Scoping the Project | p. 37 |
Create the Project Charter | p. 39 |
Clarify Team Roles and Responsibilities | p. 40 |
Outline the Project Plan | p. 41 |
Leading a Successful Project | p. 43 |
Conducting Benchmarking and Comparisons | p. 45 |
Common Mistakes in Benchmarking | p. 48 |
Preparing a Strategic Plan | p. 51 |
Executive Summary | p. 51 |
Values and Operating Concepts | p. 52 |
General Products and Services | p. 52 |
Key Performance Indicators | p. 53 |
Alignment with the Rest of the Organization | p. 54 |
Leadership and Management | p. 56 |
Long-Term Culture Change | p. 59 |
Job Design | p. 60 |
Necessary Competencies | p. 60 |
Financial Analysis | p. 64 |
Customer Identification | p. 65 |
Suppliers and Services | p. 66 |
Requirements for Customer Support | p. 67 |
Critical Future Requirements | p. 69 |
Current Requirements for Suppliers | p. 70 |
Future Products and Services (within 2 years) | p. 71 |
KPI Breakout | p. 71 |
Organizational Gaps | p. 75 |
SWOT Analysis | p. 76 |
Metrics Dashboards | p. 78 |
Training and Learning Platforms | p. 85 |
The Best Training and Learning Platforms | p. 90 |
Platforms and Learning Needs | p. 91 |
Knowledge Management and the University | p. 101 |
Data Collection | p. 103 |
Aligning Training and Development | p. 107 |
Employee Skills Inventory | p. 111 |
Staffing the Corporate University | p. 113 |
The Controlled University | p. 113 |
The Partnered University | p. 115 |
The Outsourced University | p. 117 |
The Small Business University | p. 121 |
Education Grants | p. 123 |
Consortia | p. 123 |
Learning Model | p. 123 |
Conclusion | p. 125 |
References | p. 137 |
About the Author | p. 139 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.