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Developing Management Skills,9780131790476
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Developing Management Skills



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  • Developing Management Skills Plus 2014 MyManagementLab with Pearson eText -- Access Card Package
    Developing Management Skills Plus 2014 MyManagementLab with Pearson eText -- Access Card Package
  • Developing Management Skills
    Developing Management Skills
  • Developing Management Skills
    Developing Management Skills
  • Developing Management Skills
    Developing Management Skills
  • Assessment Site Access Card
    Assessment Site Access Card
  • MyManagementLab with Pearson eText Student Access Code Card for Developing Management Skills
    MyManagementLab with Pearson eText Student Access Code Card for Developing Management Skills
  • Developing Management Skills, Revised
    Developing Management Skills, Revised
  • Developing Management Skills
    Developing Management Skills
  • Developing Management Skills
    Developing Management Skills


This guide to effective managerial behavior is the only one available on the market that teaches students what they need to know to perform well as managers, synthesizes a large body of scholarly research related to each skill topic, and uses a proven learning methodology to help students actually develop and improve management skills. Emphasizing the basic human skills that lie at the heart of effective management, it combines academic knowledge with real world practicality, the key to the book's proven durability.

Table of Contents

Prefacep. xi
Introductionp. 1
The Critical Role of Management Skillsp. 1
The Importance of Competent Managersp. 4
The Skills of Effective Managersp. 5
Essential Management Skillsp. 7
What Are Management Skills?p. 8
Improving Management Skillsp. 10
An Approach to Skill Developmentp. 11
Leadership and Managementp. 15
Contents of the Bookp. 17
Organization of the Bookp. 19
Practice and Applicationp. 20
Diversity and Individual Differencesp. 21
Summaryp. 22
Diagnostic Survey and Exercisesp. 23
Personal Assessment of Management Skills (PAMS)p. 23
What Does It Take to Be an Effective Manager?p. 27
SSS Software In-Basket Exercisep. 28
Personal Skillsp. 40
Developing Self-Awarenessp. 41
Skill Assessmentp. 42
Diagnostic Surveys for Self-Awarenessp. 42
Self-Awareness Assessmentp. 42
The Defining Issues Testp. 43
The Learning Style Inventoryp. 46
Locus of Control Scalep. 48
Tolerance of Ambiguity Scalep. 50
Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B)p. 51
Skill Learningp. 54
Key Dimensions of Self-Awarenessp. 54
The Enigma of Self-Awarenessp. 55
Understanding and Appreciating Individual Differencesp. 57
Important Areas of Self-Awarenessp. 58
Summaryp. 79
Behavioral Guidelinesp. 80
Skill Analysisp. 82
Cases Involving Self-Awarenessp. 82
Communist Prison Campp. 82
Decision Dilemmasp. 83
Skill Practicep. 86
Exercises for Improving Self-Awareness Through Self-Disclosurep. 86
Through the Looking Glassp. 86
Diagnosing Managerial Characteristicsp. 87
Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiographyp. 89
Skill Applicationp. 92
Activities for Improving Self-Awareness Skillsp. 92
Suggested Assignmentsp. 92
Application Plan and Evaluationp. 93
Managing Personal Stressp. 95
Skill Assessmentp. 96
Diagnostic Surveys for Managing Stressp. 96
Stress Managementp. 96
Time Managementp. 97
Type A Personality Inventoryp. 98
Social Readjustment Rating Scalep. 100
Sources of Personal Stressp. 101
Skill Learningp. 102
Improving the Management of Stress and Timep. 102
Major Elements of Stressp. 103
Managing Stressp. 107
Eliminating Stressorsp. 110
Developing Resiliencyp. 124
Temporary Stress-Reduction Techniquesp. 134
Summaryp. 135
Behavioral Guidelinesp. 135
Skill Analysisp. 137
Cases Involving Stress Managementp. 137
The Turn of the Tidep. 137
The Case of the Missing Timep. 140
Skill Practicep. 145
Exercises for Long-Term and Short-Term Stress Managementp. 145
The Small-Wins Strategyp. 145
Life-Balance Analysisp. 146
Deep Relaxationp. 148
Monitoring and Managing Timep. 149
Skill Applicationp. 151
Activities for Improving Stress Management Skillsp. 151
Suggested Assignmentsp. 151
Application Plan and Evaluationp. 152
Solving Problems Analytically and Creativelyp. 153
Skill Assessmentp. 154
Diagnostic Surveys for Creative Problem Solvingp. 154
Problem Solving, Creativity, and Innovationp. 154
How Creative Are You? (Revised)p. 155
Innovative Attitude Scalep. 158
Skill Learningp. 160
Problem Solving, Creativity, and Innovationp. 160
Conceptual Blocksp. 167
Conceptual Blockbustingp. 177
International Caveatsp. 185
Hints for Applying Problem-Solving Techniquesp. 186
Fostering Innovationp. 187
Summaryp. 190
Behavioral Guidelinesp. 191
Skill Analysisp. 192
Cases Involving Problem Solvingp. 192
Admiral Kimmel's Failure at Pearl Harborp. 192
Innovation and Applep. 194
Skill Practicep. 197
Exercises for Applying Conceptual Blockbustingp. 197
Individual Assignment-Analytical Problem Solvingp. 197
Team Assignment-Creative Problem Solvingp. 198
Moving Up in the Rankingsp. 199
Keith Dunn and McGuffey's Restaurantp. 200
Skill Applicationp. 204
Activities for Solving Problems Creativelyp. 204
Suggested Assignmentsp. 204
Application Plan and Evaluationp. 205
Interpersonal Skillsp. 206
Coaching, Counseling, and Supportive Communicationp. 207
Skill Assessmentp. 208
Diagnostic Surveys for Supportive Communicationp. 208
Communicating Supportivelyp. 208
Communication Stylesp. 209
Skill Learningp. 212
The Importance of Effective Communicationp. 212
What Is Supportive Communication?p. 215
Coaching and Counselingp. 217
Principles of Supportive Communicationp. 219
The Personal Management Interviewp. 232
International Caveatsp. 235
Summaryp. 235
Behavioral Guidelinesp. 236
Skill Analysisp. 237
Cases Involving Coaching and Counselingp. 237
Find Somebody Elsep. 237
Rejected Plansp. 238
Skill Practicep. 241
Exercises for Diagnosing Communication Problems and Fostering Understandingp. 241
United Chemical Companyp. 241
Byron vs. Thomasp. 243
Skill Applicationp. 245
Activities for Communicating Supportivelyp. 245
Suggested Assignmentsp. 245
Application Plan and Evaluationp. 245
Gaining Power and Influencep. 247
Skill Assessmentp. 248
Diagnostic Surveys for Gaining Power and Influencep. 248
Gaining Power and Influencep. 248
Using Influence Strategiesp. 249
Skill Learningp. 251
Building a Strong Power Base and Using Influence Wiselyp. 251
A Balanced View of Powerp. 251
Strategies for Gaining Organizational Powerp. 254
Transforming Power into Influencep. 266
The Pros and Cons of Each Strategyp. 268
Summaryp. 274
Behavioral Guidelinesp. 275
Skill Analysisp. 277
Case Involving Power and Influencep. 277
Dr. Brilliant vs. the Devil of Ambitionp. 277
Skill Practicep. 287
Exercise for Gaining Powerp. 287
Repairing Power Failures in Management Circuitsp. 287
Exercise for Using Influence Effectivelyp. 288
Ann Lyman's Proposalp. 289
Exercises for Neutralizing Unwanted Influence Attemptsp. 289
Cindy's Fast Foodsp. 290
9:00 to 7:30p. 291
Skill Applicationp. 293
Activities for Gaining Power and Influencep. 293
Suggested Assignmentsp. 293
Application Plan and Evaluationp. 294
Motivating Othersp. 295
Skill Assessmentp. 296
Diagnostic Surveys for Motivating Othersp. 296
Diagnosing Poor Performance and Enhancing Motivationp. 296
Work Performance Assessmentp. 297
Skill Learningp. 299
Increasing Motivation and Performancep. 299
Diagnosing Work Performance Problemsp. 299
Enhancing Individuals' Abilitiesp. 301
Fostering a Motivating Work Environmentp. 303
Elements of an Effective Motivation Programp. 304
Summaryp. 323
Behavioral Guidelinesp. 324
Skill Analysisp. 326
Case Involving Motivation Problemsp. 326
Electro Logicp. 326
Skill Practicep. 333
Exercises for Diagnosing Work Performance Problemsp. 333
Joe Chaneyp. 335
Work Performance Assessmentp. 336
Exercise for Reshaping Unacceptable Behaviorsp. 336
Shaheen Matombop. 336
Skill Applicationp. 339
Activities for Motivating Othersp. 339
Suggested Assignmentsp. 339
Application Plan and Evaluationp. 340
Managing Conflictp. 341
Skill Assessmentp. 342
Diagnostic Surveys for Managing Conflictp. 342
Managing Interpersonal Conflictp. 342
Strategies for Handling Conflictp. 343
Skill Larningp. 345
Interpersonal Conflict Managementp. 345
Diagnosing the Type of Interpersonal Conflictp. 347
Selecting the Appropriate Conflict Management Approachp. 352
Resolving Interpersonal Confrontations Using the Collaborative Approachp. 359
Summaryp. 371
Behavioral Guidelinesp. 372
Skill Analysisp. 374
Case Involving Interpersonal Conflictp. 374
Educational Pension Investmentsp. 374
Skill Practicep. 379
Exercise for Diagnosing Sources of Conflictp. 379
SSS Software Management Problemsp. 379
Exercises for Selecting an Appropriate Conflict Management Strategyp. 379
Bradley's Barnp. 379
Avocado Computersp. 380
Phelps, Inc.p. 380
Exercises for Resolving Interpersonal Disputesp. 381
Frieda Mae Jonesp. 381
Can Larry Fit In?p. 385
Meeting at Hartford Manufacturing Companyp. 386
Skill Applicationp. 393
Activities for Improving Managing Conflict Skillsp. 393
Suggested Assignmentsp. 393
Application Plan and Evaluationp. 394
Group Skillsp. 396
Empowering and Delegatingp. 397
Skill Assessmentp. 398
Diagnostic Surveys for Empowering and Delegatingp. 398
Effective Empowerment and Delegationp. 398
Personal Empowerment Assessmentp. 399
Skill Learningp. 401
Empowering and Delegatingp. 401
A Management Dilemma Involving Empowermentp. 402
The Meaning of Empowermentp. 403
Historical Roots of Empowermentp. 404
Inhibitors to Empowermentp. 405
Dimensions of Empowermentp. 406
How to Develop Empowermentp. 409
Delegating Workp. 419
International Caveatsp. 428
Summaryp. 428
Behavioral Guidelinesp. 429
Skill Analysisp. 432
Cases Involving Empowerment and Delegationp. 432
Minding the Storep. 432
Changing the Portfoliop. 433
Skill Practicep. 434
Exercises for Empowerment and Delegationp. 434
Executive Development Associatesp. 434
Personal Empowerment Planningp. 438
Deciding to Delegatep. 439
Skill Applicationp. 441
Activities for Empowerment and Delegationp. 441
Suggested Assignmentsp. 441
Application Plan and Evaluationp. 441
Building Effective Teams and Teamworkp. 443
Skill Assessmentp. 444
Diagnostic Surveys for Building Effective Teamsp. 444
Team Development Behaviorsp. 444
Diagnosing the Need for Team Buildingp. 445
Skill Learningp. 447
Developing Teams and Teamworkp. 447
The Advantage of Teamsp. 448
Leading Teamsp. 451
Team Membershipp. 456
Team Developmentp. 461
Summaryp. 471
Behavioral Guidelinesp. 472
Skill Analysisp. 474
Cases Involving Building Effective Teamsp. 474
The Tallahassee Democrat's ELITE Teamp. 474
The Cash Register Incidentp. 476
Skill Practicep. 478
Exercises in Building Effective Teamsp. 478
Team Diagnosis and Team Development Exercisep. 478
Winning the War on Talentp. 479
Skill Applicationp. 483
Activities for Building Effective Teamsp. 483
Suggested Assignmentsp. 483
Application Plan and Evaluationp. 483
Leading Positive Changep. 485
Skill Assessmentp. 486
Diagnostic Surveys for Leading Positive Changep. 486
Leading Positive Changep. 486
Strongest-Self Feedback Exercisep. 487
Machiavellianism Scale-MACH IVp. 488
Skill Learningp. 490
Leading Positive Changep. 490
Ubiquitous and Escalating Changep. 491
The Need for Frameworksp. 491
Tendencies Toward Stabilityp. 492
A Framework for Leading Positive Changep. 494
Summaryp. 513
Behavioral Guidelinesp. 513
Skill Analysisp. 516
Case Involving Leading Positive Changep. 516
Corporate Vision Statementsp. 516
Lee Iacocca's Transformation of Chryslerp. 521
Skill Practicep. 529
Exercises in Leading Positive Changep. 529
Strongest-Self Portraitp. 529
Positive Organizational Diagnosisp. 530
A Positive Change Agendap. 531
Skill Applicationp. 532
Activities for Leading Positive Changep. 532
Suggested Assignmentsp. 532
Application Plan And Evaluationp. 533
Specific Communication Skillsp. 534
Making Oral and Written Presentationsp. 535
Skill Learningp. 536
Making Oral and Written Presentationsp. 536
Essential Elements of Effective Presentationsp. 537
Summary and Behavioral Guidelinesp. 551
Skill Practicep. 553
Exercises for Making Effective Oral and Written Presentationsp. 553
Speaking as a Leaderp. 553
Quality Circles at Battle Creek Foodsp. 554
Conducting Interviewsp. 561
Skill Learningp. 562
Planning and Conducting Interviewsp. 562
Specific Types of Organizational Interviewsp. 571
Summary and Behavioral Guidelinesp. 574
Skill Practicep. 576
Exercises for Conducting Special-Purpose Interviewsp. 576
Evaluating the New Employee-Orientation Programp. 576
Performance-Appraisal Interview with Chris Jakobsenp. 578
Employment-Selection Interview at Smith Farley Insurancep. 580
Conducting Meetingsp. 583
Skill Learningp. 584
Conducting Effective Meetings: A Short Guide for Meeting Managers and Meeting Participantsp. 584
The Five Ps of Effective Meetingsp. 584
Suggestions for Group Membersp. 589
Summary and Behavioral Guidelinesp. 590
Skill Practicep. 592
Exercises for Conducting Meetingsp. 592
Preparing and Conducting a Team Meeting at SSS Softwarep. 592
Role Diagnosisp. 593
Meeting Evaluation Worksheetp. 594
Scoring Keys and Supplemental Materialsp. 596
Glossaryp. 647
Referencesp. 656
Name Indexp. 677
Subject Indexp. 682
Combined Indexp. 688
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