9780124499805

Dynamic E-Business Implementation Management

by
  • ISBN13:

    9780124499805

  • ISBN10:

    0124499805

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 2/12/2015
  • Publisher: Routledge

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Summary

Implementing e-business requires a dynamic approach that can respond to changes in technology, management direction, customer and supplier behavior, and competition. Many traditional project management methods don't work with e-business. This book presents proven real world management methods that are adaptive, dynamic, and flexible in an e-business environment. It tackles the central issues of e-business: the burgeoning market for "buy-side" extranet/Internet procurement and supply chain management/business-to-business, Web-based transactions. Key Features * Set up an e-business implementation plan using proven project templates * Anticipate and cope with dynamic change during e-business implementation * Encourage and motivate the e-business team to participate in project management and resolving issues * Deal with e-business implementation issues and crises * Address 100 specific e-business management issues * Communicate effectively with management on e-business * Share and allocate resources among e-business and other work * Manage e-business teams of business staff, vendors, and IT * Gather and use e-business lessons learned as the basis for expanding and improving future e-business efforts Answers Questions Such as: * What are critical success factors in e-business implementation? * How do you get employees and managers to participate in e-business? * How do you set up your e-business implementation plan fast? * How do you share resources between e-business and other work? * How do you use project templates and modern software tools to increase your chance of e-business success? * How do you manage and control risk in your e-business project? * How do you direct large-scale e-business efforts in the real world?

Table of Contents

Preface xv
About the Authors xix
Part I Organize Your E-Business Effort
Introduction
E-Business Characteristics
3(3)
E-Business Implementation Is Different
4(2)
Critical Success Factors in Implementing E-Business
6(2)
Alternative E-Business Visions and Strategies
8(1)
Management Trends
9(1)
E-Business Experience
10(1)
Relationship to Line Organizations
10(1)
Essential Implementation Management Concepts
11(6)
The Schedule
11(2)
The Task
13(1)
Critical Path and Slack Time
13(1)
Management Critical Path
14(1)
Risk Management and Issues
14(1)
E-Business Implementation and Multiple Projects
14(1)
Project Template
15(1)
GANTT and PERT Charts
16(1)
Baseline Plan
16(1)
Updating the Schedule
16(1)
Actual vs. Planned Analysis
16(1)
The E-Business Implementation Plan
17(1)
Success and Failure in E-Business Implementation
17(1)
Characteristics of the Successful E-Business Effort
17(1)
Unsuccessful E-Business Projects
18(1)
The Organization of This Book
18(1)
E-Business Examples
19(1)
E-Business Lessons Learned
20(2)
What to Do Next
22(3)
Develop Your E-Business Implementation Plan
Introduction
25(1)
Milestones
26(1)
Methods and Techniques
27(12)
Determine the Implementation Concept
27(5)
Develop a Strategy for Your E-Business Implementation
32(1)
Identify Your Major Milestones and Initial Schedule
33(1)
Define the Initial Budget, Using the Milestones
34(1)
Identify Which Groups and Organizations Will Be Involved in the Implementation
34(1)
Determine the Methods and Tools to Be Employed in the E-Business Implementation
35(1)
Identify Areas of Risk and Associate Them with Milestones and Tasks
35(1)
Refine the E-Business Schedule and Budget
36(1)
Identify the Implementation Leaders
36(1)
Identify and Establish the Implementation Team
36(1)
Develop the Detailed Implementation Plan
36(2)
Implementation Documentation
38(1)
Evaluate Your E-Business Plan
39(1)
E-Business Examples
39(2)
Ricker Catalogs
39(1)
Marathon Manufacturing
40(1)
Abacus Energy
40(1)
Crawford Bank
40(1)
E-Business Lessons Learned
41(1)
What to Do Next
42(3)
Become an Effective E-Business Implementation Manager
Introduction
45(1)
Milestones
46(1)
Methods and Techniques
46(10)
E-Business Leader Selection
47(1)
E-Business Leader Responsibilities
48(3)
The Impact of Trends on E-Business Leaders
51(1)
The Positive Aspects of Being an E-Business Leader
51(1)
Becoming an E-Business Leader
52(1)
Characteristics of Successful E-Business Leaders
52(2)
E-Business Leaders Who Fail
54(1)
How to Measure Your Performance as an E-Business Leader
55(1)
Checklist for a Project Manager
55(1)
Checklist for a Team Member
56(1)
E-Business Examples
56(1)
Ricker Catalogs
56(1)
Marathon Manufacturing
57(1)
Abacus Energy
57(1)
Crawford Bank
57(1)
E-Business Lessons Learned
57(1)
What to Do Next
58(3)
Manage Your E-Business Teams
Introduction
61(1)
Milestones
62(1)
Methods and Techniques
62(11)
Your E-Business Team Strategy
62(1)
Timing---When and How Should the Team Be Formed?
63(1)
Choosing the People for the E-Business Effort
64(1)
Who Should Be on the Team?
65(1)
Approach to Working with Line Organizations
66(1)
How Do You Get Team Members?
66(1)
Training of Team Members
67(1)
Activities for Team Members
68(1)
Getting New Team Members on Board
68(1)
Guidelines for Managing the Team
68(2)
How to Solve Specific Team Problems
70(3)
E-Business Examples
73(1)
Ricker Catalogs
73(1)
Marathon Manufacturing
74(1)
Abacus Energy
74(1)
Crawford Bank
74(1)
E-Business Lessons Learned
74(4)
What to Do Next
78(1)
Obtain E-Business Resources and Funding
Introduction
79(1)
Milestones
80(1)
Methods and Techniques
81(6)
Determine What Resources Are Needed and When
81(1)
Establish the Budget for E-Business
81(1)
Create Project Oversight
82(1)
Integrate the Resources into the Schedule
83(1)
Define Your Resource Strategy
83(1)
Win the Competition for Resources and Complete the Procurement
84(1)
Plan for the Transition of Resources into the E-Business Effort
85(1)
Transition the Resources into E-Business
86(1)
Determine When to Release the Resources
86(1)
How to Cope with Changing Requirements
86(1)
How to Take Advantage of Resource Opportunities
87(1)
E-Business Examples
87(1)
Ricker Catalogs
87(1)
Marathon Manufacturing
87(1)
Abacus Energy
88(1)
Crawford Bank
88(1)
E-Business Lessons Learned
88(2)
What to Do Next
90(1)
Use Technology Effectively to Support E-Business Work
Introduction
91(2)
Milestones
93(1)
Methods and Techniques
94(11)
Identify Appropriate E-Business Management Areas
94(2)
Define Your E-Business Management Strategy
96(1)
Select the Methods and Tools
96(2)
Identify and Address any Method or Tool Gaps
98(1)
Establish a Method and Tool Support Structure
99(1)
Rollout the Methods and Tools and Undertake Enforcement and Measurement
99(2)
Evaluate and Implement a New Method or Tool
101(1)
Guidelines for E-Business Management Tools
102(2)
The Cost of Method and Tool Implementation for E-Business
104(1)
Potential Problems and Opportunities
104(1)
E-Business Examples
105(1)
Ricker Catalogs
105(1)
Marathon Manufacturing
105(1)
Abacus Energy
106(1)
Crawford Bank
106(1)
E-Business Lessons Learned
106(4)
What to Do Next
110(5)
Part II Manage Your E-Business Implementation
Coordinate Your E-Business Activities
Introduction
115(1)
Milestones
116(1)
Methods and Techniques
116(9)
Alternative Communications Media
116(3)
Message Failure and Success
119(1)
Six Actions in Communications
119(3)
Effective Reports and Presentations
122(2)
Meetings
124(1)
E-Business Examples
125(1)
Ricker Catalogs
125(1)
Marathon Manufacturing
125(1)
Abacus Energy
125(1)
Crawford Bank
126(1)
E-Business Lessons Learned
126(3)
What to Do Next
129(2)
Communicate with Management
Introduction
131(1)
Example: Consumer Products Firm
131(1)
Milestones
131(1)
Methods and Techniques
132(10)
About the Audience
132(1)
Informal Communications
133(1)
Formal Presentations
134(1)
Presentation Evaluation
135(1)
Marketing
135(6)
Potential Problems in a Presentation
141(1)
E-Business Examples
142(1)
Ricker Catalogs
142(1)
Marathon Manufacturing
142(1)
Abacus Energy
142(1)
Crawford Bank
143(1)
E-Business Lessons Learned
143(2)
What to Do Next
145(2)
Track Your E-Business Efforts
Introduction
147(1)
Milestones
148(1)
Methods and Techniques
148(13)
Performing Administrative Tasks Efficiently
149(4)
Perform E-Business Work Tasks Effectively
153(8)
E-Business Examples
161(1)
Ricker Catalogs
161(1)
Marathon Manufacturing
161(1)
Abacus Energy
161(1)
Crawford Bank
162(1)
E-Business Lessons Learned
162(2)
What to Do Next
164(3)
Manage E-Business Resources
Introduction
167(2)
Collaborative E-Business Management
168(1)
Milestones
169(1)
Methods and Techniques
170(11)
Planning for Required Resources
170(3)
Implement a Collaborative Approach
173(2)
Build Collaborative Teamwork through the Initial Tasks
175(1)
Monitor and Manage the Project from a Collaborative View
176(2)
Bring New Team Members into a Collaborative Environment
178(1)
Resource Questions
178(3)
E-Business Examples
181(1)
Ricker Catalogs
181(1)
Marathon Manufacturing
182(1)
Abcus Energy
182(1)
Crawford Bank
182(1)
E-Business Lessons Learned
182(3)
What to Do Next
185(2)
Manage E-Business Work
Introduction
187(1)
Milestones
187(1)
Methods and Techniques
188(6)
Choose Which E-Business Tasks to Analyze
188(1)
Evaluate Work Results and Milestones
189(1)
Improve the Work
190(1)
How to Resolve Work Quality Issues Related to E-Business
191(3)
E-Business Examples
194(1)
Ricker Catalogs
194(1)
Marathon Manufacturing
194(1)
Abacus Energy
194(1)
Crawford Bank
194(1)
E-Business Lessons Learned
195(1)
What to Do Next
196(3)
Manage E-Business, Projects, and Regular Work
Introduction
199(1)
Milestones
200(1)
Methods and Techniques
201(10)
How E-Business Subprojects Interrelate
202(1)
Objectives and Benefits of Managing Multiple Subprojects
203(1)
Barriers to Effective Management
204(1)
The E-Business Leaders
204(1)
Multiple Project Management Guidelines
205(1)
Collaborative Scheduling and Decision-Making
206(1)
Eight Actions to Managing E-Business Subprojects
206(5)
Manage Risk
211(1)
E-Business Examples
211(1)
Ricker Catalogs
211(1)
Marathon Manufacturing
211(1)
Abacus Energy
212(1)
Crawford Bank
212(1)
E-Business Lessons Learned
212(1)
What to Do Next
213(2)
Manage E-Business Contractors and Vendors
Introduction
215(1)
Milestones
216(1)
Methods and Techniques
217(8)
Determine your General Needs for Outside Help for E-Business
217(1)
Discover What Firms Are Available and Information about the Firms
218(1)
Define Mixes of Software Packages and Consultants and an Overall Structure for the Contractors
218(1)
Plan Ahead for the Use of Contractors and Consultants
219(1)
Get Ready for the Consultants
219(1)
Obtain Proposals from Potential Contractors and Consultants
220(1)
Evaluate and Select Contractors and Consultants
220(1)
Procure and Set Up Consultants for Work
221(1)
Manage the Work of Consultants
222(2)
Terminate the Consultants
224(1)
E-Business Examples
225(1)
Ricker Catalogs
225(1)
Marathon Manufacturing
225(1)
Abacus Energy
225(1)
Crawford Bank
225(1)
E-Business Lessons Learned
226(1)
Action Items
226(3)
Measure the Effectiveness of Your E-Business Effort
Introduction
229(1)
Milestones
230(1)
Methods and Techniques
230(10)
Assess the E-Business Concept
230(2)
Assess the Initial E-Business Plan
232(1)
Assess an Updated E-Business Plan
233(2)
Assess the Money and Resources Consumed by E-Business
235(2)
Assess the End Products of E-Business
237(1)
Evaluate the E-Business Management Process
238(1)
Assess the E-Business Leaders
239(1)
E-Business Examples
240(1)
Ricker Catalogs
240(1)
Marathon Manufacturing
240(1)
Abacus Energy
241(1)
Crawford Bank
241(1)
E-Business Lessons Learned
241(1)
What to Do Next
242(5)
Part III E-Business Issue Management
Address E-Business Management Issues
Introduction
247(1)
Milestones
248(1)
Methods and Techniques
248(18)
How to Spot Potential Issues
249(2)
How Rushing to Solve Issues Can Make Things Worse
251(1)
The Issues Database
251(4)
Common Mistakes Made in Addressing Issues
255(2)
Seven Actions in Managing E-Business Issues
257(6)
Managing Sets of Issues
263(1)
Dealing with E-Business Crises
263(3)
E-Business Examples
266(1)
Ricker Catalogs
266(1)
Marathon Manufacturing
266(1)
Abacus Energy
266(1)
Crawford Bank
266(1)
E-Business Lessons Learned
267(4)
What to Do Next
271(2)
101 Specific E-Business Issues
Introduction
273(1)
External Factors to the E-Business Effort
274(1)
E-Business Management
275(5)
E-Business Implementation and the Plan
280(6)
The E-Business Team and Resources
286(5)
The E-Business Vendors
291(2)
Methods and Tools
293(2)
The E-Business Work
295(3)
Conclusion
298(3)
Appendices
1. E-Business Implementation Templates
301(6)
2. The Magic Cross Reference
307(4)
Index 311

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