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This is the 11th edition with a publication date of 1/1/2010.
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Master the human relation skills most important for successful managers in today's workplace with the leading EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. This comprehensive, practical text uses an organizational perspective to help readers better understand the disparate factors that influence employee behavior. Hundreds of human relations examples from real organizations as well as self-assessments and self-development opportunities teach readers how to continually improve personal competencies. Readers gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.
Table of Contents
|Human Relations: the Key to Personal Growth and Career Success|
|Introduction to Human Relations|
|Improving Personal and Organizational Communications|
|Career Success Begins With Knowing Yourself|
|Understanding Your Communication Style|
|Building High Self-Esteem|
|Personal Values Influence Ethical Choices|
|Attitudes Can Shape Your Life|
|Motivating Yourself and Others|
|Personal Strategies for Improving Human Relations|
|Improving Interpersonal Relations with Constructive Self-Disclosure|
|Achieving Emotional Balance in a Chaotic World|
|Building Stronger Relationships with Positive Energy|
|Developing a Professional Presence|
|If We All Work Together..|
|Team Building: a Leadership Strategy|
|Resolving Conflict and Dealing with Difficult People|
|Special Challenges in Human Relations|
|Responding to Personal and Work-Related Stress|
|Valuing Work Force Diversity|
|The Changing Roles of Men and Women|
|You Can Plan for Success|
|A Life Plan for Effective Human Relations|
|Table of Contents provided by Publisher. All Rights Reserved.|