9780538747509

Effective Human Relations : Interpersonal and Organizational Applications

by ; ;
  • ISBN13:

    9780538747509

  • ISBN10:

    0538747501

  • Edition: 11th
  • Format: Hardcover
  • Copyright: 1/1/2010
  • Publisher: South-Western College Pub
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Summary

Master the human relation skills most important for successful managers in today's workplace with the leading EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. This comprehensive, practical text uses an organizational perspective to help readers better understand the disparate factors that influence employee behavior. Hundreds of human relations examples from real organizations as well as self-assessments and self-development opportunities teach readers how to continually improve personal competencies. Readers gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.

Table of Contents

Human Relations: the Key to Personal Growth and Career Success
Introduction to Human Relations
Improving Personal and Organizational Communications
Career Success Begins With Knowing Yourself
Understanding Your Communication Style
Building High Self-Esteem
Personal Values Influence Ethical Choices
Attitudes Can Shape Your Life
Motivating Yourself and Others
Personal Strategies for Improving Human Relations
Improving Interpersonal Relations with Constructive Self-Disclosure
Achieving Emotional Balance in a Chaotic World
Building Stronger Relationships with Positive Energy
Developing a Professional Presence
If We All Work Together..
Team Building: a Leadership Strategy
Resolving Conflict and Dealing with Difficult People
Special Challenges in Human Relations
Responding to Personal and Work-Related Stress
Valuing Work Force Diversity
The Changing Roles of Men and Women
You Can Plan for Success
A Life Plan for Effective Human Relations
Table of Contents provided by Publisher. All Rights Reserved.

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