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Effective Human Relations : Personal and Organizational Applications,9780618783274
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Effective Human Relations : Personal and Organizational Applications

by ;
Edition:
10th
ISBN13:

9780618783274

ISBN10:
061878327X
Format:
Hardcover
Pub. Date:
12/27/2006
Publisher(s):
South-Western College Pub
List Price: $288.95

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Summary

This comprehensive text covers the key human relation skills students need to be successful managers in the workplace. Ideal for both two- and four-year programs, Effective Human Relations uses an organizational perspective to help students understand the disparate factors that influence employee behavior. The Tenth Edition focuses more directly on chapter objectives, establishing them around the seven themes of the text--communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution--so that the students absorb and connect the concepts. New areas of coverage include goal-setting principles; root causes of negative attitudes; introduction of the Reiss Profile instrument used to classify our basic desires; the use of "branding" to achieve greater visibility in a crowded job market; discrimination based on a person's religious preference; new ways to classify various forms of technostress; and new support for the importance of emotional intelligence. Throughout the text, major themes are supported by a multitude of real-world examples and emotional intelligence checkpoints.

Table of Contents

About the Authorsp. xi
Prefacep. xii
Human Relations: The key to Personal Growth and Career Successp. 1
Introduction to Human Relationsp. 2
The Nature, Purpose, and Importance of Human Relationsp. 4
The Forces Influencing Behavior at Workp. 10
The Development of the Human Relations Movementp. 14
Major Themes in Human Relationsp. 17
Human Relations: Benefits to Youp. 20
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Challenges in the New Economyp. 24
In Search of Work/Life Balancep. 25
Improving Personal and Organizational Communicationp. 27
Communicating Effectively in a High-Tech Worldp. 29
The Communication Processp. 29
Communication Filtersp. 31
How to Improve Personal Communicationp. 38
Communications in Organizationsp. 42
Communicating via Technologyp. 45
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Fluid Communicationsp. 52
Reading Nonverbal Cuesp. 53
Career Success Begins with Knowing Yourselfp. 55
Understanding Your Communication Stylep. 56
Communication Styles: An Introductionp. 57
The Communication Style Modelp. 60
Versatility: The Third Dimensionp. 74
A Final Word of Cautionp. 78
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Steve Ballmer Keeps the Good Times Rolling at Microsoftp. 82
A Matter of Stylep. 83
Building High Self-Esteemp. 84
The Power of Self-Esteemp. 85
Self-Esteem Influences Your Behaviorp. 90
How to Build Self-Esteemp. 92
Organizations Can Helpp. 100
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Power of Mentoringp. 105
"Popeye" Lives Onp. 106
Personal Values Influence Ethical Choicesp. 108
Character, Integrity, and Moral Developmentp. 110
How Personal Values Are Formedp. 110
Values Conflictsp. 116
Personal Values and Ethical Choicesp. 118
Corporate Values and Ethical Choicesp. 119
Values and Ethics in International Businessp. 125
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Employee Theftp. 129
Whistleblowers' Rightsp. 130
Attitudes can Shape your Lifep. 132
Attitudes Are Learnedp. 134
How Attitudes Are Formedp. 137
Attitudes Valued by Employersp. 139
How to Change Attitudesp. 142
Organizations' Efforts Toward Improving Employees' Attitudesp. 147
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Life Is Good at the Pike Place Fish Marketp. 151
An A-Mazing Way to Deal with Changep. 152
Motivating Yourself and Othersp. 154
The Complex Nature of Motivationp. 156
Influential Motivational Theoriesp. 159
Contemporary Employee Motivation Strategiesp. 164
Motivating the Generationsp. 168
Self-Motivation Strategiesp. 169
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Let the People Have the Powerp. 175
What Drives Them?p. 176
Personal Strategies for Improving Human Relationsp. 179
Improving Interpersonal Relations with Constructive Self-Disclosurep. 180
Self-Disclosure: An Introductionp. 182
The Johari Window: A Model for Self-Understandingp. 185
Appropriate Self-Disclosurep. 188
Barriers to Self-Disclosure in an Organizational Settingp. 193
Practice Self-Disclosurep. 197
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Art of Giving Criticismp. 201
360-Degree Feedback Uncovers Blind Spotsp. 202
Achieving Emotional Balance in a Chaotic Worldp. 204
Emotions-An Introductionp. 206
Factors That Influence Our Emotionsp. 210
Coping with Your Anger and the Anger of Othersp. 212
Violence in the Workplacep. 215
Emotional Stylesp. 217
Strategies for Achieving Emotional Controlp. 220
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Romance at Workp. 226
Coping with Griefp. 227
Building Stronger Relationships with Positive Energyp. 229
How Positive Energy Contributes to Improved Interpersonal Relationshipsp. 231
Our Need for Positive Experiencesp. 233
Positive Reinforcement-Creating Positive Energyp. 235
Barriers to Positive Reinforcementp. 240
Rewarding Individual and Team Performancep. 243
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Incentives: The Good, the Bad, and the Uglyp. 249
Does Pride Matter More Than Money?p. 250
Developing a Professional Presencep. 252
Professional Presence-An Introductionp. 253
The Image You Projectp. 257
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Importance of Classp. 272
Do You Want to Be Your Own Brand?p. 273
If We All Work Together...p. 275
Team Building: A Leadership Strategyp. 276
Leadership Challenges in a Changing Workplacep. 278
Basic Beliefs About Teamworkp. 282
Team-Building Skills for Leadersp. 285
Situational Leadershipp. 290
Teamwork: The Employee's Rolep. 292
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Coaching to Improve Human Performancep. 298
Can You Become a Leader?p. 299
Resolving Conflict and Dealing with Difficult Peoplep. 301
A New View of Conflictp. 303
Finding the Root Causes of Conflictp. 303
Learn to Negotiate Effectivelyp. 309
Conflict Resolution Processp. 314
The Role of Labor Unions in Conflict Resolutionp. 317
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
The Global Union Movementp. 323
Couples Combatp. 324
Special Challenges in Human Relationsp. 327
Responding to Personal and Work-Related Stressp. 328
The Stress Factor in Your Lifep. 330
Major Causes of Stressp. 331
Warning Signals of Too Much Stressp. 337
Stress Management Strategiesp. 337
Coping with Psychological Disordersp. 344
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Vacation Starvationp. 350
Drugs on Campusp. 351
Valuing Work Force Diversityp. 354
Work Force Diversityp. 355
Prejudiced Attitudesp. 357
The Many Forms of Discriminationp. 360
The Economics of Valuing Diversityp. 368
Managing Diversityp. 369
Affirmative Action: Yesterday and Todayp. 373
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Quality Education Through Enhanced Diversityp. 378
The Baggage of Bigotryp. 379
The Changing Roles of Men and Womenp. 381
Traditional Roles Are Changingp. 383
Problems Facing Women in Organizationsp. 387
Problems Facing Men in Organizationsp. 391
Challenges and Opportunities for Working Men and Womenp. 392
How to Cope with Gender-Biased Behaviorp. 395
Learn to Understand and Respect Gender Differencesp. 398
Looking Back
Career Corner
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Salomon Smith Barney Learns the Hard Wayp. 404
Creating a Balancep. 405
You Can Plan for Successp. 407
A Life Plan for Effective Human Relationsp. 408
Achieving Balance in a Chaotic Worldp. 409
Toward a New Definition of Successp. 410
Toward Right Livelihoodp. 414
Developing a Healthy Lifestylep. 424
Planning for Changes in Your Lifep. 427
The Choice Is Yoursp. 429
Looking Back
Key Terms
Applying What You Have Learned
Internet Insights
Role-Play Exercise
Toward Right Livelihoodp. 432
Human Relations Abilities Assessment Form-Student and Instructor Websites
The NWNL Workplace Stress Test-Student and Instructor
Notesp. 435
Creditsp. 453
Name Indexp. 457
Subject Indexp. 463
Table of Contents provided by Ingram. All Rights Reserved.


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