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Effective Management (with EMO Bind-In Card)



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South-Western College Pub
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This is the 3rd edition with a publication date of 2/12/2007.

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With Chuck Williams you'll find it all. Because when Chuck does Effective Management, today's future managers respond! Award-winning educator and author Chuck Williams combines a variety of learning methods and tools, a captivating story-telling approach and hundreds of stimulating examples in a full multimedia package unlike any other. With Effective Management: A Multimedia Approach, 3e you'll find a package created specifically for the way you learn best-whether you prefer to read, listen, watch, or interact. Chuck Does Self-Assessments: New Self-Assessments help you evaluate your personal attitudes, perspectives, behaviors and how they will affect your management potential. Chuck Does Management in Motion: All-new Management Workplace videos, available with the text, provide behind-the-scenes management insights into organizations such as Lonely Planet, Timbuk2, and Original Penguin. Five new BizFlix clips highlight management in action within popular Hollywood films such as Bowfinger and Seabiscuit. Chuck Does Technology: Effective Management Online ( offers award-winning Experiencing Management study modules, self-testing opportunities, interactive worksheets, and more to ensure you understand. New ThomsonNow[Trademark] online learning system maximizes every minute of study time while minimizing your time in completing homework! Earn the grade you want in this course while gaining the management knowledge you'll need later with homework help and personalized study that focuses on areas most challenging for you individually. Book jacket.

Table of Contents

Introduction to Managementp. 1
Managementp. 2
What Is Management?p. 4
Management Is...p. 4
Management Functionsp. 5
Planningp. 8
Organizingp. 8
Leadingp. 8
Controllingp. 9
What Do Managers Do?p. 9
Kinds of Managersp. 10
Top Managersp. 10
Middle Managersp. 11
First-Line Managersp. 12
Team Leadersp. 12
Managerial Rolesp. 14
Interpersonal Rolesp. 14
Informational Rolesp. 15
Decisional Rolesp. 15
What Does It Take to Be a Manager?p. 17
What Companies Look for in Managersp. 17
Mistakes Managers Makep. 19
The Transition to Management: The First Yearp. 21
Why Management Mattersp. 23
Competitive Advantage through Peoplep. 23
Management Decisionp. 26
Self-Assessmentp. 26
Take Two Videop. 28
Organizational Environments and Culturesp. 30
External Environmentsp. 32
Changing Environmentsp. 32
Environmental Changep. 32
Environmental Complexity and Resource Scarcityp. 33
Uncertaintyp. 34
General Environmentp. 35
Economyp. 36
Technological Componentp. 37
Sociocultural Componentp. 37
Political/Legal Componentp. 38
Specific Environmentp. 39
Customer Componentp. 39
Competitor Componentp. 40
Supplier Componentp. 41
Industry Regulation Componentp. 42
Advocacy Groupsp. 43
Making Sense of Changing Environmentsp. 44
Environmental Scanningp. 44
Interpreting Environmental Factorsp. 45
Acting on Threats and Opportunitiesp. 45
Internal Environmentsp. 46
Organizational Cultures: Creation, Success, and Changep. 46
Creation and Maintenance of Organizational Culturesp. 46
Successful Organizational Culturesp. 47
Changing Organizational Culturesp. 48
Management Team Decisionp. 51
Self-Assessmentp. 52
Take Two Videop. 54
Ethics and Social Responsibilityp. 56
What Is Ethical and Unethical Workplace Behavior?p. 58
Ethics and the Nature of Management Jobsp. 59
U.S. Sentencing Commission Guidelines for Organizationsp. 60
Who, What, and Why?p. 60
Determining the Punishmentp. 61
How Do You Make Ethical Decisions?p. 63
Influences on Ethical Decision Makingp. 63
Ethical Intensity of the Decisionp. 63
Moral Developmentp. 64
Practical Steps to Ethical Decision Makingp. 66
Selecting and Hiring Ethical Employeesp. 66
Codes of Ethicsp. 66
Ethics Trainingp. 68
Ethical Climatep. 69
What Is Social Responsibility?p. 70
To Whom Are Organizations Socially Responsible?p. 71
For What Are Organizations Socially Responsible?p. 74
Responses to Demands for Social Responsibilityp. 76
Social Responsibility and Economic Performancep. 78
Management Decisionp. 80
Self-Assessmentp. 81
Take Two Videop. 83
Planningp. 85
Planning and Decision Makingp. 86
Planningp. 88
Benefits and Pitfalls of Planningp. 88
Benefits of Planningp. 89
Planning Pitfallsp. 89
How to Make a Plan That Worksp. 90
Setting Goalsp. 90
Developing Commitment to Goalsp. 91
Developing Effective Action Plansp. 92
Tracking Progressp. 93
Maintaining Flexibilityp. 94
Planning from Top to Bottomp. 95
Starting at the Topp. 96
Bending in the Middlep. 97
Finishing at the Bottomp. 98
What Is Rational Decision Making?p. 101
Steps and Limits to Rational Decision Makingp. 102
Define the Problemp. 102
Identify Decision Criteriap. 103
Weight the Criteriap. 103
Generate Alternative Courses of Actionp. 104
Evaluate Each Alternativep. 105
Compute the Optimal Decisionp. 105
Limits to Rational Decision Makingp. 107
Using Groups to Improve Decision Makingp. 108
Advantages and Pitfalls of Group Decision Makingp. 108
Structured Conflictp. 110
Nominal Group Techniquep. 111
Delphi Techniquep. 111
Stepladder Techniquep. 113
Electronic Brainstormingp. 114
Management Decisionp. 117
Self-Assessmentp. 118
Take Two Videop. 120
Organizational Strategyp. 122
Basics of Organizational Strategyp. 124
Sustainable Competitive Advantagep. 124
Strategy-Making Processp. 126
Assessing the Need for Strategic Changep. 126
Situational Analysisp. 128
Choosing Strategic Alternativesp. 131
Corporate-, Industry-, and Firm-Level Strategiesp. 133
Corporate-Level Strategiesp. 134
Portfolio Strategyp. 134
Grand Strategiesp. 137
Industry-Level Strategiesp. 139
Five Industry Forcesp. 139
Positioning Strategiesp. 140
Adaptive Strategiesp. 141
Firm-Level Strategiesp. 142
Direct Competitionp. 143
Strategic Moves of Direct Competitionp. 144
Management Team Decisionp. 146
Self-Assessmentp. 147
Take Two Videop. 149
Innovation and Changep. 150
Organizational Innovationp. 152
Why Innovation Mattersp. 152
Technology Cyclesp. 153
Innovation Streamsp. 155
Managing Innovationp. 158
Managing Sources of Innovationp. 158
Experiential Approach: Managing Innovation during Discontinuous Changep. 160
Compression Approach: Managing innovation during Incremental Changep. 162
Organizational Changep. 164
Managing Changep. 165
Managing Resistance to Changep. 166
What Not to Do When Leading Changep. 167
Change Tools and Techniquesp. 170
Management Decisionp. 175
Self-Assessmentp. 176
Take Two Videop. 177
Global Managementp. 178
What Is Global Business?p. 180
Global Business, Trade Rules, and Trade Agreementsp. 180
The Impact of Global Businessp. 180
Trade Barriers and Agreementsp. 182
How to Go Global?p. 186
Consistency or Adaptation?p. 186
Forms for Global Businessp. 187
Exportingp. 188
Cooperative Contractsp. 188
Strategic Alliancesp. 190
Wholly Owned Affiliates (Build or Buy)p. 191
Global New Venturesp. 191
Where to Go Global?p. 192
Finding the Best Business Climatep. 192
Growing Marketsp. 192
Choosing an Office/Manufacturing Locationp. 193
Minimizing Political Riskp. 193
Becoming Aware of Cultural Differencesp. 195
Preparing for an International Assignmentp. 197
Language and Cross-Cultural Trainingp. 197
Spouse, Family, and Dual-Career Issuesp. 199
Management Team Decisionp. 201
Self-Assessmentp. 202
Take Two Videop. 205
Organizingp. 207
Designing Adaptive Organizationsp. 208
Designing Organizational Structuresp. 212
Departmentalizationp. 212
Functional Departmentalizationp. 212
Product Departmentalizationp. 213
Customer Departmentalizationp. 215
Geographic Departmentalizationp. 216
Matrix Departmentalizationp. 217
Organizational Authorityp. 219
Chain of Commandp. 219
Line versus Staff Authorityp. 220
Delegation of Authorityp. 220
Degree of Centralizationp. 221
Job Designp. 222
Job Specializationp. 223
Job Rotation, Enlargement, and Enrichmentp. 223
Job Characteristics Modelp. 224
Designing Organizational Processesp. 227
Intraorganizational Processesp. 227
Reengineeringp. 229
Empowermentp. 231
Behavioral Informalityp. 231
Interorganizational Processesp. 233
Modular Organizationsp. 234
Virtual Organizationsp. 234
Management Decisionp. 236
Self-Assessmentp. 237
Take Two Videop. 239
Managing Teamsp. 240
Why Work Teams?p. 242
The Good and Bad of Using Teamsp. 242
The Advantages of Teamsp. 242
The Disadvantages of Teamsp. 244
When to Use Teamsp. 246
Kinds of Teamsp. 248
Autonomy, the Key Dimensionp. 249
Special Kinds of Teamsp. 251
Managing Work Teamsp. 253
Work Team Characteristicsp. 253
Team Normsp. 254
Team Cohesivenessp. 254
Team Sizep. 255
Team Conflictp. 256
Stages of Team Developmentp. 257
Enhancing Work Team Effectivenessp. 260
Setting Team Goals and Prioritiesp. 260
Selecting People for Teamworkp. 262
Team Trainingp. 264
Team Compensation and Recognitionp. 265
Management Team Decisionp. 267
Self-Assessmentp. 268
Take Two Videop. 270
Managing Human Resource Systemsp. 272
Understanding Human Resource Legislationp. 274
Employment Legislationp. 274
Federal Employment Lawsp. 275
Adverse Impact and Employment Discriminationp. 277
Sexual Harassmentp. 278
Finding Qualified Workersp. 279
Recruitingp. 280
Job Analysis and Recruitingp. 280
Internal and External Recruitingp. 282
Selectionp. 284
Application Forms and Resumesp. 284
References and Background Checksp. 286
Selection Testsp. 286
Interviewsp. 290
Developing Qualified Workersp. 292
Trainingp. 292
Training Methodsp. 293
Evaluating Trainingp. 294
Performance Appraisalp. 295
Accurately Measuring Job Performancep. 295
Sharing Performance Feedbackp. 298
Keeping Qualified Workersp. 299
Compensationp. 300
Compensation Decisionsp. 300
Employment Benefitsp. 302
Employee Separationsp. 303
Terminating Employeesp. 303
Downsizingp. 304
Employee Turnoverp. 306
Management Decisionp. 307
Self-Assessmentp. 308
Take Two Videop. 310
Leadingp. 311
Motivationp. 312
What Is Motivation?p. 314
Basics of Motivationp. 314
Effort and Performancep. 315
Need Satisfactionp. 316
Extrinsic and Intrinsic Rewardsp. 318
Motivating with the Basicsp. 319
How Perceptions and Expectations Affect Motivationp. 321
Equity Theoryp. 322
Components of Equity Theoryp. 322
How People React to Perceived Inequityp. 323
Motivating with Equity Theoryp. 325
Expectancy Theoryp. 327
Components of Expectancy Theoryp. 327
Motivating with Expectancy Theoryp. 329
How Rewards and Goals Affect Motivationp. 330
Reinforcement Theoryp. 330
Components of Reinforcement Theoryp. 332
Schedules for Delivering Reinforcementp. 332
Motivating with Reinforcement Theoryp. 334
Goal-Setting Theoryp. 336
Components of Goal-Setting Theoryp. 336
Motivating with Goal-Setting Theoryp. 337
Motivating with the Integrated Modelp. 339
Management Decisionp. 340
Self-Assessmentp. 341
Take Two Videop. 343
Leadershipp. 344
What Is Leadership?p. 346
Leadershipp. 346
Leaders versus Managersp. 347
Who Leaders are and What Leaders Dop. 348
Leadership Traits and Behaviorsp. 348
Situational Approaches to Leadershipp. 353
Putting Leaders in the Right Situation: Fiedler's Contingency Theoryp. 354
Leadership Style: Least Preferred Coworkerp. 354
Situational Favorablenessp. 355
Matching Leadership Styles to Situationsp. 356
Adapting Leader Behavior: Path-Goal Theoryp. 358
Leadership Stylesp. 358
Subordinate and Environmental Contingenciesp. 359
Outcomesp. 360
Adapting Leader Behavior: Hersey and Blanchard's Situational Leadership Theoryp. 361
Worker Readinessp. 362
Leadership Stylesp. 362
Adapting Leader Behavior: Normative Decision Theoryp. 363
Decision Stylesp. 364
Decision Quality and Acceptancep. 365
Strategic Leadershipp. 368
Visionary Leadershipp. 369
Charismatic Leadershipp. 369
Transformational Leadershipp. 370
Management Team Decisionp. 373
Self-Assessmentp. 374
Take Two Videop. 375
Managing Communicationp. 376
What Is Communication?p. 378
Perception and Communication Problemsp. 378
Basic Perception Processp. 379
Perception Problemsp. 380
Perceptions of Othersp. 380
Self-Perceptionp. 381
Kinds of Communicationp. 382
The Communication Processp. 383
Communication Channelsp. 384
Coaching and Counseling: One-on-One Communicationp. 386
Nonverbal Communicationp. 387
How to Improve Communicationp. 388
Managing One-on-One Communicationp. 389
Choosing the Right Communication Mediump. 389
Listeningp. 390
Giving Feedbackp. 392
Improving Cross-Cultural Communicationp. 393
Managing Organization-Wide Communicationp. 397
Improving Transmission: Getting the Message Outp. 397
Improving Reception: Hearing What Others Feel and Thinkp. 399
Management Decisionp. 401
Self-Assessmentp. 402
Take Two Videop. 403
Controllingp. 405
Controlp. 406
Basics of Controlp. 408
The Control Processp. 408
Standardsp. 408
Comparison to Standardsp. 409
Corrective Actionp. 409
Dynamic, Cybernetic Processp. 410
Feedback, Concurrent, and Feedforward Controlp. 410
Control Isn't Always Worthwhile or Possiblep. 411
How and What to Controlp. 413
Control Methodsp. 413
Bureaucratic Controlp. 413
Objective Controlp. 414
Normative Controlp. 415
Concertive Controlp. 416
Self-Controlp. 417
What to Control?p. 418
The Balanced Scorecardp. 419
The Financial Perspective: Controlling Economic Value Addedp. 420
The Customer Perspective: Controlling Customer Defectionsp. 421
The Internal Perspective: Controlling Qualityp. 423
The Innovation and Learning Perspective: Controlling Waste and Pollutionp. 424
Management Team Decisionp. 428
Self-Assessmentp. 428
Take Two Videop. 431
Managing Informationp. 432
Why Information Mattersp. 435
Strategic Importance of Informationp. 435
First-Mover Advantagep. 435
Sustaining a Competitive Advantagep. 436
Getting and Sharing Informationp. 437
Capturing, Processing, and Protecting Informationp. 438
Capturing Informationp. 438
Processing Informationp. 439
Protecting Informationp. 441
Accessing and Sharing Information and Knowledgep. 444
Internal Access and Sharingp. 445
External Access and Sharingp. 446
Sharing Knowledge and Expertisep. 447
Management Decisionp. 449
Self-Assessmentp. 449
Take Two Videop. 451
Managing Service and Manufacturing Operationsp. 452
Managing for Productivity and Qualityp. 454
Productivityp. 454
Why Productivity Mattersp. 455
Kinds of Productivityp. 455
Qualityp. 457
Quality-Related Characteristics for Products and Servicesp. 458
ISO 9000 and 14000p. 459
Baldrige National Quality Awardp. 460
Total Quality Managementp. 461
Managing Operationsp. 462
Service Operationsp. 453
The Service-Profit Chainp. 463
Service Recovery and Empowermentp. 464
Manufacturing Operations and Inventoryp. 466
Amount of Processing in Manufacturing Operationsp. 466
Types of Inventoryp. 467
Measuring Inventoryp. 468
Costs of Maintaining an Inventoryp. 469
Managing Inventoryp. 470
Management Decisionp. 473
Self-Assessmentp. 474
Take Two Videop. 476
Endnotesp. 477
Glossaryp. 508
Name Indexp. 522
Subject Indexp. 525
Table of Contents provided by Ingram. All Rights Reserved.

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