Introduction to Management | p. 1 |
Management | p. 2 |
What Would You Do? The Limited, Inc. | p. 3 |
What Is Management? | p. 4 |
What Do Managers Do? | p. 12 |
What Does It Take to Be a Manager? | p. 20 |
Why Management Matters | p. 28 |
What Really Happened? | p. 31 |
Critical Thinking Video Case | p. 32 |
Management Decisions | p. 32 |
Develop Your Management Potential | p. 33 |
Organizational Environments and Cultures | p. 34 |
What Would You Do? All-World Travel | p. 35 |
External Environments | p. 36 |
Internal Environments | p. 55 |
What Really Happened? | p. 60 |
Critical Thinking Video Case | p. 62 |
Management Decisions | p. 62 |
Develop Your Management Potential | p. 63 |
Ethics and Social Responsibility | p. 66 |
What Would You Do? Walt Disney Headquarters | p. 67 |
What Is Ethical and Unethical Workplace Behavior? | p. 68 |
How Do You Make Ethical Decisions? | p. 73 |
What Is Social Responsibility? | p. 84 |
What Really Happened? | p. 94 |
Critical Thinking Video Case | p. 95 |
Management Decisions | p. 95 |
Develop Your Management Potential | p. 96 |
Making Things Happen | p. 99 |
Planning and Decision Making | p. 100 |
What Would You Do? Mercedes-Benz Credit Corporation | p. 101 |
Planning | p. 102 |
Decision Making | p. 118 |
What Really Happened? | p. 135 |
Critical Thinking Video Case | p. 136 |
Management Decisions | p. 137 |
Develop Your Management Potential | p. 138 |
Managing Information | p. 140 |
What Would You Do? MTC Headquarters | p. 141 |
Why Information Matters | p. 143 |
Information Technologies | p. 150 |
What Really Happened? | p. 172 |
Critical Thinking Video Case | p. 173 |
Management Decisions | p. 173 |
Develop Your Management Potential | p. 174 |
Control | p. 176 |
What Would You Do? O'Hare Airport | p. 177 |
Basics of Control | p. 179 |
How and What to Control | p. 188 |
What Really Happened? | p. 206 |
Critical Thinking Video Case | p. 208 |
Management Decisions | p. 208 |
Develop Your Management Potential | p. 209 |
Meeting the Competition | p. 211 |
Global Management | p. 212 |
What Would You Do? McDonald's Plaza | p. 213 |
What Is Global Business? | p. 214 |
How to Go Global | p. 226 |
Where to Go Global | p. 232 |
What Really Happened? | p. 243 |
Critical Thinking Video Case | p. 244 |
Management Decisions | p. 245 |
Develop Your Management Potential | p. 245 |
Organizational Strategy | p. 250 |
What Would You Do? Kodak Headquarters | p. 251 |
Basics of Organizational Strategy | p. 252 |
Corporate-, Industry-, and Firm-Level Strategies | p. 264 |
What Really Happened? | p. 286 |
Critical Thinking Video Case | p. 287 |
Management Decisions | p. 288 |
Develop Your Management Potential | p. 288 |
Innovation and Change | p. 290 |
What Would You Do? IBM Headquarters | p. 291 |
Organizational Innovation | p. 292 |
Organizational Change | p. 308 |
What Really Happened? | p. 329 |
Critical Thinking Video Case | p. 330 |
Management Decisions | p. 331 |
Develop Your Management Potential | p. 332 |
Designing Adaptive Organizations | p. 334 |
What Would You Do? American Express Corporation Headquarters | p. 335 |
Designing Organizational Structures | p. 339 |
Designing Organizational Processes | p. 364 |
What Really Happened? | p. 378 |
Critical Thinking Video Case | p. 380 |
Management Decisions | p. 380 |
Develop Your Management Potential | p. 381 |
Organizing People, Projects, and Processes | p. 383 |
Managing Teams | p. 384 |
What Would You Do? Cigna's Customer Service Center | p. 385 |
Why Work Teams? | p. 387 |
Managing Work Teams | p. 400 |
What Really Happened? | p. 417 |
Critical Thinking Video Case | p. 418 |
Management Decisions | p. 418 |
Develop Your Management Potential | p. 419 |
Managing Human Resource Systems | p. 422 |
What Would You Do? Magnolia Medical Services | p. 423 |
Determining Human Resource Needs | p. 425 |
Employment Legislation | p. 431 |
Finding Qualified Workers | p. 437 |
Developing Qualified Workers | p. 452 |
Keeping Qualified Workers | p. 463 |
What Really Happened? | p. 472 |
Critical Thinking Video Case | p. 474 |
Management Decisions | p. 474 |
Develop Your Management Potential | p. 475 |
Managing Service and Manufacturing Operations | p. 478 |
What Would You Do? Long Island, New York | p. 479 |
Managing for Productivity and Quality | p. 480 |
Managing Operations | p. 492 |
What Really Happened? | p. 509 |
Critical Thinking Video Case | p. 511 |
Management Decisions | p. 512 |
Develop Your Management Potential | p. 513 |
Leading | p. 515 |
Motivation | p. 516 |
What Would You Do? Diamond International Corporation | p. 517 |
What Is Motivation? | p. 518 |
How Perceptions and Expectations Affect Motivation | p. 526 |
How Rewards and Goals Affect Motivation | p. 536 |
What Really Happened? | p. 550 |
Critical Thinking Video Case | p. 552 |
Management Decisions | p. 553 |
Develop Your Management Potential | p. 553 |
Leadership | p. 556 |
What Would You Do? Microsoft Headquarters | p. 557 |
What Is Leadership? | p. 559 |
Situational Leadership | p. 570 |
Strategic Leadership | p. 586 |
What Really Happened? | p. 593 |
Critical Thinking Video Case | p. 595 |
Management Decisions | p. 595 |
Develop Your Management Potential | p. 596 |
Managing Communication | p. 598 |
What Would You Do? Buckman Laboratories | p. 599 |
Communication | p. 600 |
Improving Communication | p. 615 |
What Really Happened? | p. 627 |
Critical Thinking Video Case | p. 628 |
Management Decisions | p. 628 |
Develop Your Management Potential | p. 629 |
End Notes | p. 631 |
Glossary | p. 651 |
Name and Organization Index | p. 669 |
Subject Index | p. 673 |
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