9780910251877

Effective Management in Therapeutic Recreation Service

by ;
  • ISBN13:

    9780910251877

  • ISBN10:

    0910251878

  • Format: Hardcover
  • Copyright: 1997-07-01
  • Publisher: Venture Pub

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $44.95 Save up to $4.49
  • Rent Book $40.46
    Add to Cart Free Shipping

    TERM
    PRICE
    DUE

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

This book provides theoretical and practical knowledge about the management of therapeutic recreation service in health and human service organizations. Designed for both upper level undergraduate and graduate students as well as practitioners, it is written for therapeutic recreation specialists responsible for managing direct therapeutic recreation service and the assignment and supervision of therapeutic recreation staff who deliver the service. It is a practical desk reference and resource to help improve any manager's performance.

After introducing the student to the management discipline and the therapeutic recreation manager's job (including the transition from practitioner to manager), Part 1 considers the characteristics of management. Part 2 examines selective administrative functions that support effective and efficient management. Operational management is the focus of Part 3. Part 4 considers elements associated with human service management. Part 5 considers those issues associated with the consumer.

Table of Contents

Preface xvii
Acknowledgments xxi
Overview
Introduction
1(1)
Decades of Change
1(3)
Management Defined
4(1)
Management Skills
4(1)
Dimensions of Management
5(1)
Therapeutic Recreation Manager
5(1)
First-Line Manager Responsibilities and Challenges
6(2)
Setting Objectives
6(1)
Planning and Organizing
6(1)
Communicating and Motivating
6(1)
Measuring and Evaluating
7(1)
Ensuring Consumers' Welfare
7(1)
Other Responsibilities and Challenges
7(1)
Therapeutic Recreation Department Dimensions
8(1)
Making the Transition: Practioner to Manager
8(2)
Summary
10(1)
Discussion Questions
10(1)
References
11(4)
Part 1: Characteristics of Management
Theories of Management
Introduction
15(1)
Theories
16(5)
Classical Management Theory
16(2)
Behavioral School
18(1)
Quantitative Management Theory
19(1)
General Systems Theory
19(1)
Contingency Theory
20(1)
Theory Application to Therapeutic Recreation
21(2)
Summary
23(1)
Discussion Questions
23(1)
References
24(1)
Functions of Management
Introduction
25(1)
Management Functions
26(15)
Planning
26(4)
Organizing
30(8)
Directing
38(2)
Controlling
40(1)
Time Management
41(1)
Summary
42(1)
Disussion Questions
42(1)
References
43(4)
Part 2: Administrative Management
Leadership
Introduction
47(1)
Leadership Theories
48(2)
Trait Theories
48(1)
Behavioral Theories
48(1)
Situational Theories
49(1)
Interactional Theories
50(1)
Leadership Styles
50(2)
Leadership and Power
52(2)
Base of Power
52(1)
Power Strategies
53(1)
Individual Relationships
54(1)
Group Relationships
55(1)
Situation Leadership
55(1)
Leadership and Supervision
56(1)
Integrative Leadership
57(1)
Summary
58(1)
Discussion Questions
58(1)
References
59(2)
Vision, Mission, Philosophy, and Objectives
Introduction
61(1)
Vision
61(2)
Creating a Vision
62(1)
Mission or Purpose
63(1)
Philosophy
64(1)
Goals and Objectives
65(5)
Goals
66(2)
Objectives
68(2)
Implication for Therapeutic Recreation
70(1)
Summary
70(1)
Disussion Questions
70(3)
References
73(2)
Organizational Behavior
Introduction
75(1)
Organization Culture and Climate
75(1)
Principles of Organizational Behavior
76(2)
Personality
76(1)
Motivation
77(1)
Perception
77(1)
Group Size
77(1)
Organizational Support
78(1)
Groups and Organizations
78(8)
Types of Groups
78(2)
Group Development
80(1)
Group Dynamics
80(2)
Groupthink
82(1)
Affirmative Action in Groups
83(1)
Group Meetings
84(2)
Teams
86(1)
Summary
87(1)
Discussion Questions
88(1)
References
89(2)
Ethical Perspectives
Introduction
91(1)
Ethics and Therapeutic Recreation Management
92(1)
Values and Rights
93(2)
Values
93(1)
Rights
94(1)
Ethical Theories
95(2)
Teleology
95(1)
Deontolgy
95(2)
Ethics: Cultural and Individual Conflicts
97(1)
Ethical Decision Making
98(1)
Summary
98(1)
Disussion Questions
98(2)
References
100(1)
Working with Higher Management
Introduction
101(1)
Foundations of a Good Relationship
101(2)
Managerial Style
102(1)
Ethical and Interpersonal Skills
102(1)
Goals
102(1)
Communications
102(1)
Establishing a Relationship
103(1)
The Political Climate
104(1)
Reflecting One's Supervisor
104(1)
Getting What One Needs
105(1)
The Difficult Boss
106(1)
Dissolving the Relationship
107(1)
Managing Physicians
107(1)
Summary
108(1)
Discussion Questions
108(1)
References
109(4)
Part 3: Operational Management
Financial Management and Budgets
Introduction
113(1)
Historical Overview
114(1)
Revenue Sources
115(5)
Appropriations
115(1)
Contributions
116(1)
Grants and Contracts
116(1)
Fees, Charges and Reimbursement
117(3)
Financial Management
120(1)
Prerequisite to Budgeting
120(1)
Budgets and Budgeting
121(13)
Budgets
122(1)
Types of Budgets
123(11)
Performance Reporting
134(1)
Cutback Management
134(1)
Summary
135(1)
Discussion Questions
135(1)
References
136(1)
Computer and Information Systems
Introduction
137(1)
Computer Hardware and Software
138(1)
Hardware
138(1)
Software
138(1)
Operating Systems
139(1)
Electronic Office Communication
139(1)
Information Systems
140(1)
Application to Therapeutic Recreation Practice and Management
140(2)
Consumer Records
140(1)
Therapeutic Recreation Management
141(1)
Positive and Negative Aspects of Computerization
142(2)
Positive Benefits
143(1)
Negatives
143(1)
Summary
144(1)
Discussion Questions
144(1)
Glossary of Commonly Used Computer Terms
145(1)
References
146(1)
Decision Making, Problem Solving and Conflict Management
Introduction
147(1)
Decision Making
147(12)
Decision Making Defined
147(1)
Types of Decisions
148(1)
Decision-Making Conditions
148(1)
Policies, Procedures, and Rules
149(1)
The Decision-Making Process
150(6)
Group Decision Making
156(2)
Personal Qualities for Effective Decision Making
158(1)
Pitfalls of Decision Making
159(1)
Problem Solving
159(3)
Problem Solving Defined
160(1)
Problem-Solving Purpose
160(1)
Problem-Solving Process
160(1)
Approaches to Problem Solving
161(1)
Conflict Management
162(4)
Conflict Definitions
162(1)
Causes of Conflict
162(1)
Conflict Intervention and Resolution
163(1)
Approaches to Conflict Resolution
164(2)
Strategies for Conflict Resolution
166(1)
Summary
166(1)
Discussion Questions
166(2)
References
168(3)
Marketing
Introduction
171(1)
Marketing in Therapeutic Recreation
171(2)
Marketing Service Relationships
172(1)
Strategic Market Planning
173(1)
Marketing Process
173(2)
Assessment
173(2)
Therapeutic Recreation Marketing Goals and Objectives
175(10)
Plan
175(6)
Implementation
181(3)
Evaluation, Trends, Strategies, Issues
184(1)
Summary
185(1)
Discussion Questions
186(1)
References
187(2)
Staffing
Introduction
189(1)
Legal and Professional Regulations and Standards
190(2)
Legal Regulations
190(1)
Professional Standards
191(1)
Human Resource Planning
192(2)
Job Descriptions
192(2)
Job Specifications
194(1)
Recruiting Process
194(7)
Screening and Selecting
197(4)
Probationary Periods
201(1)
Staffing Issues
202(1)
Summary
202(1)
Discussion Questions
203(1)
References
204(3)
Part 4: Human Service Management
Effective Communication
Introduction
207(1)
Personal and Interpersonal Communication
207(5)
Communication Avenues and Influences
208(1)
Communication Barriers
209(1)
Effective Communication Techniques
210(2)
Managerial Communication
212(3)
Social Coext of Managerial Communication
212(1)
Delegation
213(1)
Negotiation
213(1)
Collaboration
214(1)
Criticism, Complaints, and Confrontation
214(1)
Organizatitional and Professional Communication
215(3)
Organizational Communication
216(1)
Professional Communication
217(1)
Summary
218(1)
Discussion Questions
218(1)
References
219(2)
Motivation
Introduction
221(1)
Individual Need Fulfillment
222(1)
Individual Needs and Work
222(1)
Motivational Approaches
223(2)
Maslow's Hierarchy of Needs
223(1)
Herzberg's Two-Factor Theory
223(1)
Argyris Maturity-Immaturity Continuum
223(1)
McClelland's Achievement Theory
224(1)
McGregor's Theory X and Theory Y
224(1)
Vroom's Expctancy Theory
224(1)
Equity Theory
224(1)
Ouchi's Theory Z
225(1)
The Manager, Work Culture, and Motivation
225(3)
Qualities and Practices of the First-Line Manager
225(1)
Work Culture and Motivation
226(1)
Guidelines to Build a Positive Motivational Atmosphere
226(1)
High-Level Performance
227(1)
Future Motivational Challenges
228(1)
Summary
229(1)
Discussion Questions
230(1)
References
231(2)
Performance Appraisal
Introduction
233(1)
Planning Personnel Evaluation Systems
234(3)
Organizational Considerations
235(1)
Professional and Legal Considerations
235(1)
Quality Management Considerations
236(1)
Designing and Implementing Personnel Evaluations
237(5)
Determine Performance Standards
237(1)
Determine Format for Performance Review
238(2)
Performance Review Errors
240(1)
Gathering Performance Information
241(1)
Managing Outcomes and Follow-Up
242(3)
Designing an Action Plan
242(1)
Personnel Actions Following performace Reviews
243(1)
Performance Outcomes, Rewards, Training and Development, and System Changes
244(1)
Summary
245(1)
Discussion Questions
245(1)
References
246(1)
Staff Training and Development
Introduction
247(1)
Composition of Training and Development Programs
248(1)
Training and Development Assessments
249(1)
Design of Training and Development Programs
250(2)
Implementation of Training and Development Programs
252(3)
Informing Staff
252(1)
Facilitating Access
252(1)
Preparing Delivery Methods
252(2)
Relating Training and Development to Staff Needs
254(1)
Applicability of Training and Development
254(1)
Projecting Follow-Up
254(1)
Implementing Training and Development programs
254(1)
Evaluation of Training and Development Programs
255(3)
Training and Development Trends and Issues
258(1)
Summary
259(1)
Discussion Questions
259(1)
References
260(1)
Volunteer Management
Introduction
261(1)
Volunteers
261(13)
Volunteer Planning
261(6)
Volunteer Training and Supervision
267(3)
Volunteer Evaluation and Recognition
270(3)
Related Considerations
273(1)
Summary
274(1)
Discussion Questions
274(1)
References
275(1)
Selected Resources
275(2)
Intern Management
Introduction
277(1)
Preplacement Planning
278(3)
Department Preparation
278(2)
Department and Academic Relationships
280(1)
Intern Selection Procedures
280(1)
Department Orientation
281(2)
Introduction to Agency and Department
281(1)
Identification of Training Needs and Expectations
282(1)
Review of Supervisory and Evaluation Process and Procedures
283(1)
Negotiate Student-Department Contract
283(1)
Supervision and Training
283(3)
Communication and Observation
283(2)
Documentation of Activities and Experiences
285(1)
Provision of Training and Education Opportunities
286(1)
Evaluation and Termination
286(2)
Formative Evaluations
286(1)
Summative Evaluations
287(1)
Termination Tasks and Issues
287(1)
Summary
288(1)
Discussion Questions
288(1)
References
289(4)
Part 5: Consumer Management
Service Delivery Management
Introduction
293(1)
Scheduling
294(1)
Goals of Scheduling
294(1)
Scheduling Problems
294(1)
Therapeutic Recreation Process
295(2)
Accountability and Therapeutic Recreation Process
296(1)
Protocols
297(1)
Documentation
298(4)
Documentation Evaluation
301(1)
Legal Aspects of Documentation
301(1)
Charting Systems
302(1)
Monitoring and Consulting Practitioner Performance
302(4)
Monitoring Practitioner Performance
304(1)
Consultant and Practitioner Performance
304(2)
Summary
306(1)
Discussion Questions
306(1)
References
307(2)
Risk Management
Introduction
309(1)
Risk Management Program
310(9)
Elements of a Risk Management Program
310(5)
Risk Management Problems
315(3)
Other Risk Management Concerns
318(1)
Summary
319(1)
Discussion Questions
319(1)
References
320(1)
Quality Service Management
Introduction
321(1)
TQM as a Philosophy of Management
322(1)
CQI and Its Characteristics
322(2)
Deming Cycle and CQI
323(1)
What is Quality?
324(1)
QA and CQI Comparison and Therapeutic Recreation
324(6)
Quality Assurance
324(3)
Continuous Quality Improvement
327(3)
CQI and Therapeutic Recreation Implementation
330(1)
Summary
331(6)
Discussion Questions
337(1)
References
338(3)
Appendix A
National Therapeutic Recreation Society Code of Ethics
341(3)
American Therapeutic Recreation Association Code of Ethics
344(3)
Appendix B
National Council for Therapeutic Recreation Certification, Inc.: The Nationally Recognized Certification Program for Recreational Therapists and Therapeutic Recreation Personnel
347(2)
Appendix C
A Volunteer Manual for the Division of Therapeutic Recreation
349(2)
Volunteer Application
351(2)
Volunteer Orientation Checklist
353(1)
Volunteer Responsibilities
354(1)
Volunteer Contract
355(1)
Volunteer Evaluation Form
356(3)
Appendix D
Therapeutic Recreation Internship Application
359(3)
Recreational Therapy Student Intern Job Summary
362(1)
Exchange of Services Agreement
363(2)
Appendix E
1995 Standards Manual and Interpretive Guidelines for Medical Rehabilitation
365(5)
1995 Standards Manual and Interpretive Guidelines for Behavioral Health
370(3)
Index 373

Rewards Program

Write a Review