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Effectively Managing Human Service Organizations,9781412904209
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Effectively Managing Human Service Organizations

by
Edition:
3rd
ISBN13:

9781412904209

ISBN10:
141290420X
Format:
Paperback
Pub. Date:
7/8/2004
Publisher(s):
SAGE Publications, Inc
List Price: $124.00

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Summary

Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. New to this edition are topics that will make managers even more effective: designing service delivery programs, marketing consumer services, promoting organizational change, developing volunteer programs, and seeking governmental funding. An additional chapter on resource development includes discussion of electronic philanthropy and developing a business plan. The new edition also provides useful Web sites for keeping current on management and fundraising developments. Effectively Managing Human Service Organizations, Third Edition is an excellent resource book for executive directors, middle managers, line supervisors, and graduate students who aspire to work in these roles. It provides both a conceptual framework and essential skills managers need to make their organizations more effective. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.

Table of Contents

Preface
Preface
Preface
Preface
Preface
Acknowledgments
PART I: SETTING ORGANIZATIONAL DIRECTIONS
Chapter 1. Leading the Organization
Chapter 1. Leading the Organization
Chapter 1. Leading the Organization
Chapter 1. Leading the Organization
Chapter 1. Leading the Organization
Dynamic Interaction: Manager, Staff and Situation
Flawed Leadership Styles
Leadership Competencies
Attributes Contributing to Leadership
Diagnosing Your leadership Style
Questions for Discussion
Chapter 2. Strategic Planning
Strategic Planning
Embracing Change
Embracing Change
Developing a Strategic Plan
Summary of a Strategic Plan Process
Questions for Discussion
Chapter 3. Designing and Developing Consumer Oriented Programs
Designing a Logic Planning Model
Developing a Marketing Planning Model
Summary of Elements of Good Design
Questions for Discussion
Chapter 4. Implementing Action Plans
Setting Objectives
Anticipating Unintended Consequences
Managing Change
Working Out the Details of a Plan
Questions for Discussion
Chapter 5. Problem Solving
Step 1: Analyzing the Problem
Step 2: Considering Alternative Solutions
Step 3: Making Decisions
Step 4: Monitoring Results
Step 5: Making Corrections
Questions for Discussion
PART II: INCREASING STAFF PRODUCTIVITY
Chapter 6. Time Management
Diagnosing the Time Problem
Planning the Use of Time
Combating Time Gobblers
Procrastination
Questions for Discussion
Chapter 7. Finding and Keeping Productive Employees
Finding the Right People for the Job
Conducting a Nondiscriminatory Interview
Developing Staff
Structuring the Organization to be Productive
Restructuring Jobs
Dilemmas about Keeping Good People
Questions for Discussion
Chapter 8. Managing Employment Challenges
Diagnosing Employment Problems
Dealing with Legally Protected Employees
Taking Corrective Action to Change Behavior
Progressive Discipline
Handling the Incompetent Employee
Chapter 9. Humanizing the Organization
Promoting Organizational Values
Managing Stress
Fostering Diversity
Harassment in the Workplace
Addressing Complacency and Stagnation
Being Sensitive to Inequities
Questions for Discussion
Chapter 10. Supervising Staff
The Pickle in the Middle
The Supervisor's Multiple Roles
Supervisor's Multiple Roles
Delegating
Delegating Assignments
Applying Motivational Theories to Improve Performance
Elements of Good Supervision
Supervising Volunteers
Questions for Discussion
Chapter 11. Appraising and Compensating Performance
Appraisal Methods
Conducting an Appraisal Conference
Compensating Work
Symbolic Rewards
Questions for Discussion
PART III: ENHANCING AGENCY SURVIABILITY
Chapter 12. Managing Agency Finances
Understanding the Budgeting Process
Understanding Types of Income and Expenses
Conducting the Budgeting Process
Using the Budget as a Management Tool
50 Considerations for Reducing Costs
Questions for Discussion
Chapter 13. Strategic Resource Development I
Developing an Integrated Fund Plan
Preparing a Case Statement
The Annual Campaign
Capital Campaigns/ Major Gifts
Questions for Discussion
Chapter 14. Strategic Resource Development II
Planned Giving
Seeking Corporate Contributions
Electronic Philanthropy
Business Ventures
Conducting Fundraising Events
Questions for Discussion
Chapter 15. Preparing Effective Proposals
Preliminary Considerations
Preparing Proposals
Approaching Foundations for Funding
The Proposal is One Part of the Process
Criteria for Effective Proposals
Questions for Discussion
Chapter 16. Seeking Funding
Types of Foundations
Primary Source for Foundation Funding: The Foundation Center
Using Foundation Directories
Using the FC Search CD-ROM
Federal Government Funding
State and Local Government Funding
Questions for Discussion
PART IV: INTERACTING EFFECTIVELY
Chapter 17. Making Meetings Productive
Considering Whether or Not to Hold a Meeting
Making the Best Use of Time
Functions of Meetings
Dealing with Meeting Problems
Questions that Facilitate Discussion
Forming a Consensus
Using the Group Process to Generate Ideas
Recording the Meeting Process
Leading a Meeting
Chapter 18. Communication and Conflict
Factors that Interfere with Good Communication
Handling Conflict
Persuasive Communication
Facilitating Internal Communication
Facilitating External Communication
Questions for Discussion
Chapter 19. Team Building/ Coalition Building
Questions
The Importance of Team Building
Task Forces
Coalition Building
Questions for Discussion
Chapter 20. Working with a Board of Trustees
Distinguishing Governance from Management
Board Roles and Responsibilities
Board
Board Structures and Processes
Addressing Special Board Issues
Summary: Elements of a Well Functioning Board
Agency Executive Performance Review
Board Self Assessment Review
Questions for Discussion
Web Sites for Human Service Managers
References
Index
About the Author


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