Employee Training and Development with Powerweb Card 3/e

by Noe, Raymond A.

• ISBN13: 9780072992564
• ISBN10: 0072992565
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-02-26
• Publisher: McGraw-Hill/Irwin

Summary

Employee Training and Development, 3rd Edition, by Ray Noe continues to set the standard in this course area. First introduced in 1999, Noe's ETD became the market-leading and market-defining text in this area within 6 months of publication. Instructors and students celebrated the arrival of lively and inspiring text that includes coverage of the most up-to-date developments in training and research and in practice, including the strategic role of training and the use of new technologies in training.Noe's ETD finds a real balance between research and real company practices. The text provides students with a solid background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation. In addition, the role of training is broadening due to its strategic nature, the changing nature of the workplace, and availability of technology. Current topics such as strategic training and development process, e-learning, blended learning, learning management systems, knowledge management, older workers, issues in work life balance and work life balance programs, protean career are discussed.

Table of Contents

Introduction to Employee Training and Development	1	(37)
Forces Affecting the Workplace Make Training a Key Ingredient for Company Success	1	(1)
Introduction	2	(1)
What Is Training?	3	(2)
Designing Effective Training	5	(3)
The Forces Influencing Working and Learning	8	(15)
Globalization	8	(2)
The Need for Leadership	10	(1)
Increased Value Placed on Knowledge	10	(1)
Attracting and Retaining Talent	11	(2)
Customer Service and Quality Emphasis	13	(4)
Changing Demographics and Diversity of the Work Force	17	(2)
New Technology	19	(2)
High-Performance Models of Work Systems	21	(1)
Economic Changes	22	(1)
Snapshot of Training Practices	23	(7)
Training Facts and Figures	23	(2)
Training Investment Leaders	25	(2)
Roles and Positions of Training Professionals	27	(2)
Who Provides Training?	29	(1)
Who Is in Charge of Training?	29	(1)
Preparing to Work in Training	30	(1)
Organization of This Book	30	(1)
Key Terms	31	(1)
Discussion Questions	32	(1)
Application Assignments	32	(1)
Endnotes	33	(4)
Strategic Training	37	(36)
Learning Is Business at Nokia	37	(2)
Introduction	39	(1)
The Evolution of Training's Role	40	(3)
The Strategic Training and Development Process	43	(8)
Identify the Company's Business Strategy	44	(1)
Identify Strategic Training and Development Initiatives That Support the Strategy	45	(2)
Provide Training and Development Activities Linked to Strategic Training and Development Initiatives	47	(3)
Identify and Collect Metrics to Show Training Success	50	(1)
Organizational Characteristics That Influence Training	51	(6)
Roles of Employees and Managers	51	(1)
Top Management Support	52	(1)
Integration of Business Units	53	(1)
Global Presence	53	(1)
Business Conditions	54	(1)
Other Human Resource Management Practices	55	(1)
Extent of Unionization	56	(1)
Staff Involvement in Training and Development	56	(1)
Training Needs in Different Strategies	57	(3)
Models of Organizing the Training Department	60	(8)
Faculty Model	60	(1)
Customer Model	61	(1)
Matrix Model	62	(1)
Corporate University Model (Corporate Training Universities)	63	(2)
Virtual Model (Virtual Training Organizations)	65	(3)
Marketing the Training Function	68	(1)
Summary	68	(1)
Key Terms	68	(1)
Discussion Questions	69	(1)
Application Assignments	69	(1)
Endnotes	70	(3)
Needs Assessment	73	(32)
Determining Training Needs at Union Pacific Railroad	73	(1)
Introduction	74	(1)
Why Is Needs Assessment Necessary?	75	(1)
Who Should Participate in Needs Assessment?	76	(2)
Methods Used in Needs Assessment	78	(2)
The Needs Assessment Process	80	(15)
Organizational Analysis	81	(3)
Person Analysis	84	(8)
Task Analysis	92	(3)
Competency Models	95	(3)
Scope of Needs Assessment	98	(1)
Needs Assessment in Practice	98	(1)
Summary	99	(1)
Key Terms	100	(1)
Discussion Questions	100	(1)
Application Assignments	101	(1)
Endnotes	102	(3)
Learning: Theories and Program Design	105	(40)
A Positive Learning Environment Energizes Training	105	(1)
Introduction	106	(1)
What Is Learning? What Is Learned?	107	(1)
Learning Theories	108	(8)
Reinforcement Theory	108	(1)
Social Learning Theory	109	(2)
Goal Theories	111	(2)
Need Theories	113	(1)
Expectancy Theory	113	(1)
Adult Learning Theory	114	(1)
Information Processing Theory	115	(1)
The Learning Process	116	(12)
Mental and Physical Processes	116	(2)
The Learning Cycle	118	(1)
Age Influences on Learning	118	(2)
Implications of the Learning Process for Instruction	120	(8)
Instructional Emphasis for Learning Outcomes	128	(1)
Considerations in Designing Effective Training Programs	129	(9)
Selecting and Preparing the Training Site	129	(2)
Selecting Trainers	131	(1)
How Trainers Can Make the Training Site and Instruction Conducive to Learning	132	(1)
Program Design	133	(5)
Summary	138	(1)
Key Terms	139	(1)
Discussion Questions	139	(1)
Application Assignments	140	(1)
Endnotes	141	(4)
Transfer of Training	145	(24)
Training Makes the Grade at KLA-Tencor	145	(1)
Introduction	146	(2)
Training Design	148	(6)
Applications of Transfer of Training Theory	148	(3)
Self-Management Strategies	151	(3)
Work Environment Characteristics That Influence Transfer of Training	154	(6)
Climate for Transfer	154	(2)
Manager Support	156	(3)
Peer Support	159	(1)
Opportunity to Use Learned Capabilities	159	(1)
Technological Support	159	(1)
Organizational Environments That Encourage Transfer	160	(5)
The Learning Organization	160	(1)
Knowledge and Knowledge Management	161	(4)
Summary	165	(1)
Key Terms	165	(1)
Discussion Questions	165	(1)
Application Assignments	166	(1)
Endnotes	167	(2)
Training Evaluation	169	(32)
Training Is Flying High at Northwest Airlines	169	(1)
Introduction	170	(1)
Reasons for Evaluating Training	171	(1)
Overview of the Evaluation Process	172	(1)
Outcomes Used in the Evaluation of Training Programs	173	(5)
Cognitive Outcomes	174	(1)
Skill-Based Outcomes	174	(2)
Affective Outcomes	176	(1)
Results	177	(1)
Return on Investment	178	(1)
Determining Whether Outcomes Are Good	178	(2)
Relevance	178	(1)
Reliability	179	(1)
Discrimination	179	(1)
Practicality	180	(1)
Evaluation Practices	180	(2)
Evaluation Designs	182	(8)
Threats to Validity: Alternative Explanations for Evaluation Results	182	(2)
Types of Evaluation Designs	184	(5)
Considerations in Choosing an Evaluation Design	189	(1)
Determining Return on Investment	190	(5)
Determining Costs	191	(1)
Determining Benefits	191	(1)
Example of a Cost-Benefit Analysis	192	(2)
Other Methods for Cost-Benefit Analysis	194	(1)
Practical Considerations in Determining Return on Investment	194	(1)
Summary	195	(1)
Key Terms	196	(1)
Discussion Questions	196	(1)
Application Assignments	197	(1)
Endnotes	198	(3)
Traditional Training Methods	201	(30)
Training Gets Products to Market	201	(1)
Introduction	202	(1)
Presentation Methods	203	(2)
Lecture	203	(1)
Audiovisual Techniques	204	(1)
Hands-on Methods	205	(12)
On-the-Job Training (OJT)	206	(5)
Simulations	211	(1)
Case Studies	212	(1)
Business Games	213	(1)
Role Plays	214	(1)
Behavior Modeling	214	(3)
Group Building Methods	217	(5)
Adventure Learning	218	(1)
Team Training	219	(2)
Action Learning	221	(1)
Choosing a Training Method	222	(2)
Summary	224	(1)
Key Terms	225	(1)
Discussion Questions	225	(1)
Application Assignments	225	(2)
Endnotes	227	(4)
E-Learning and Use of Technology in Training	231	(34)
Technology Makes Training an Easy Sale at Cisco Systems	231	(1)
Introduction	232	(2)
Technology's Influence on Training and Learning	234	(3)
Multimedia Training	237	(2)
Computer-Based Training	239	(12)
CD-ROM, DVD, Laser Disc	239	(1)
Interactive Video	240	(1)
The Internet, Web-Based Training, and E-Learning	241	(10)
Virtual Reality	251	(1)
Intelligent Tutoring Systems	251	(2)
Distance Learning	253	(1)
Technologies for Training Support	254	(2)
Expert Systems	254	(1)
Groupware	255	(1)
Electronic Performance Support Systems	255	(1)
Technologies for Training Administration	256	(1)
Interactive Voice Technology	256	(1)
Imaging	256	(1)
Training Software Applications	257	(1)
Choosing New Technology Training Methods	257	(2)
Summary	259	(1)
Key Terms	260	(1)
Discussion Questions	260	(1)
Application Assignments	261	(1)
Endnotes	261	(4)
Employee Development	265	(38)
Employees in Motion at PPG Industries	265	(1)
Introduction	266	(2)
Approaches to Employee Development	268	(24)
Formal Education	269	(3)
Assessment	272	(9)
Job Experiences	281	(6)
Interpersonal Relationships	287	(5)
The Development Planning Process	292	(1)
Company Strategies for Providing Development	293	(2)
E-Learning and Employee Development	294	(1)
Summary	295	(1)
Key Terms	296	(1)
Discussion Questions	296	(1)
Application Assignments	297	(1)
Endnotes	297	(6)
Special Issues in Training and Employee Development	303	(44)
Capitalizing on Local Talent	303	(1)
Introduction	304	(1)
Training Issues Resulting from the External Environment	305	(24)
Legal Issues	305	(4)
Cross-Cultural Preparation	309	(8)
Managing Work Force Diversity	317	(8)
School-to-Work Transition	325	(1)
Training's Role in Welfare-to-Work and Other Public-Private Sector Programs	326	(3)
Training Issues Related to Internal Needs of the Company	329	(10)
Basic Skills Training	329	(1)
Melting the Glass Ceiling	330	(3)
Joint Union-Management Programs	333	(1)
Succession Planning	334	(2)
Developing Managers with Dysfunctional Behaviors	336	(1)
Training and Pay Systems	337	(2)
Summary	339	(1)
Key Terms	339	(1)
Discussion Questions	340	(1)
Application Assignments	340	(1)
Endnotes	341	(6)
Careers and Career Management	347	(28)
Career Management Is a Long-Term Investment	347	(1)
Introduction	348	(1)
Why Is Career Management Important?	349	(2)
Career Management's Influence on Career Motivation	349	(2)
What Is a Career?	351	(5)
The Protean Career	352	(1)
Traditional Career versus Protean Career	352	(4)
A Model of Career Development	356	(4)
Career Stages	356	(4)
Career Management Systems	360	(5)
Self-Assessment	360	(1)
Reality Check	361	(1)
Goal Setting	361	(1)
Action Planning	362	(2)
Career Management Websites	364	(1)
Roles of Employees, Managers, Human Resource Managers, and Company in Career Management	365	(4)
Employee's Role	365	(1)
Manager's Role	366	(2)
Human Resource Manager's Role	368	(1)
Company's Role	368	(1)
Evaluating Career Management Systems	369	(1)
Summary	369	(1)
Key Terms	370	(1)
Discussion Questions	370	(1)
Application Assignments	371	(1)
Endnotes	371	(4)
Special Challenges in Career Management	375	(34)
Nonwork Lives Are Important Food for Thought	375	(1)
Introduction	376	(1)
Socialization and Orientation	377	(4)
Anticipatory Socialization	377	(1)
Encounter	377	(1)
Settling In	378	(1)
Socialization and Orientation Programs	378	(3)
Dual-Career Paths	381	(2)
Plateauing	383	(2)
Skills Obsolescence	385	(2)
Balancing Work and Life	387	(1)
Types of Work-Life Conflict	387	(1)
Company Policies to Accommodate Work and Nonwork	388	(7)
Identifying Work and Life Needs and Communicating Information about Work and Nonwork Policies and Job Demands	389	(1)
Flexibility in Work Arrangements and Work Schedules	390	(3)
Redesigning Jobs	393	(1)
Managerial Support for Work-Life Policies	393	(1)
Dependent Care Support: Child and Elder Care	394	(1)
Coping with Job Loss	395	(3)
Dealing with Older Workers	398	(3)
Meeting the Needs of Older Workers	398	(1)
Preretirement Socialization	399	(1)
Retirement	400	(1)
Early Retirement Programs	400	(1)
Summary	401	(1)
Key Terms	401	(1)
Discussion Questions	402	(1)
Application Assignments	402	(1)
Endnotes	403	(6)
The Future of Training and Development	409	(22)
Training Helps Create New Business	409	(1)
Introduction	410	(1)
New Technologies for Training Delivery	410	(1)
Virtual Work Arrangements	411	(1)
Intellectual Capital	412	(1)
Learning Management Systems	412	(3)
Business Needs and Performance	415	(1)
Partnerships and Outsourcing	416	(1)
Training and Development from a Change Model Perspective	417	(2)
Methods to Determine Whether Change Is Necessary	419	(3)
Benchmarking	419	(1)
Process Reengineering	420	(2)
Steps in Implementing Change	422	(4)
Change Management	422	(3)
Change Interventions	425	(1)
Summary	426	(1)
Key Terms	426	(1)
Discussion Questions	427	(1)
Application Assignments	427	(1)
Endnotes	427	(4)
Glossary	431	(12)
Name Index	443	(7)
Company Index	450	(3)
Subject Index	453