9780071602150

Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results

by
  • ISBN13:

    9780071602150

  • ISBN10:

    0071602151

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2008-09-05
  • Publisher: McGraw-Hill Education
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Summary

Employee engagement is the cornerstone of achieving a sustainable competitive advantage. InEngaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the "how to" for inspiring your team so they deliver unparalleled value to your customers.Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of "Passionate Performance."With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to: Identify ways to eliminate barriers to achievement Define boundaries within which employees have the autonomy to do their jobs Create a compelling purpose for your team Focus resources and time to best support your purpose Answer the Fundamental Four questions that employees are always asking, whether you hear them or not Create team rituals that help build intimacyPacked with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric,Engaging the Hearts and Minds of All Your Employeesis your field guide for conquering your competition...one employee at a time.

Author Biography

Lee J. Colan, Ph.D. is a leadership expert, advisor, and an energizing speaker whose cut-through-the-clutter insights appear regularly in a wide range of print and on-line media. Lee has published seven rapid-read books designed for an information-rich, time-poor world. Virtually every Fortune 500 company, as well as many smaller companies, have experienced the positive impact of Lee's practical approach.

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Table of Contents

Introductionp. 1
Getting Your Head (and Your Heart) around Engagementp. 11
The Anatomy of Passionate Performancep. 13
I Quit, but Forgot to Tell Youp. 25
100 Percent Commitmentp. 33
The Big Payoffp. 37
The Intellectual Side: Engaging the Mindp. 45
The Need for Achievementp. 51
The Need for Autonomyp. 69
The Need for Masteryp. 85
The Emotional Side: Engaging the Heartp. 103
The Need for Purposep. 109
The Need for Intimacyp. 125
The Need for Appreciationp. 141
Igniting the Firep. 153
Leading the Way with Courage and Humilityp. 155
Against All Odds, Persevere!p. 161
Carrying the Torchp. 167
Passing the Torchp. 173
Passionate Performance Leadership Profilep. 175
Inspirational Quotes to Help Ignite Passionate Performancep. 183
Checklist for Engaging Meetingsp. 191
Passionate Performance Killersp. 195
Leading on Purposep. 197
Notesp. 199
Indexp. 203
About the Authorp. 209
Table of Contents provided by Ingram. All Rights Reserved.

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