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Enhanced PC Troubleshooting Pocket Guide for Managing and Maintaining Your PC,9780619186203

Enhanced PC Troubleshooting Pocket Guide for Managing and Maintaining Your PC

by
Edition:
3rd
ISBN13:

9780619186203

ISBN10:
0619186208
Format:
Paperback
Pub. Date:
4/7/2003
Publisher(s):
Course Technology
List Price: $26.00
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Table of Contents

Preface ix
How to Use This Book to Solve PC Problems
1(4)
If you know which PC subsystem has a problem
1(1)
If you know only the symptom of the PC problem
1(1)
If you need some technical data
1(1)
If you are new to troubleshooting
2(1)
If you want more information
2(1)
How the Pocket Guide Works
2(1)
Quick Reference: The Top 10 PC Problems
3(2)
Before You Begin: Protect and Prepare
5(4)
Professional Fundamentals
5(1)
What the Customer Expects from a PC Technician
5(1)
Fundamental Rules of Problem Solving
6(1)
Interview the User
6(1)
Safety Precautions
7(1)
Protect Against ESD
7(1)
Protect Disks and Other Hardware
7(1)
Critical Things to Verify Before You Begin
8(1)
Troubleshooting Roadmap: Finding the Solution by System or Symptom
9(16)
The Problem-Solving Tool: Checklists and Flowcharts
25(1)
Isolating a Boot Problem
25(2)
Troubleshooting the Boot Process
27(6)
Steps in the Boot Process
27(1)
Troubleshooting Post Before Video Is Active
28(2)
Troubleshooting Post After Video Is Active
30(3)
Troubleshooting the Electrical System
33(3)
Power Supply Problems
35(1)
Troubleshooting the Motherboard and CPU
36(3)
Is the Motherboard Newly Installed?
37(2)
Troubleshooting the CPU
39(1)
Troubleshooting Memory on the Motherboard
39(1)
Troubleshooting the Video System
39(5)
Monitor Problems
41(3)
Troubleshooting the Keyboard
44(1)
Troubleshooting the Mouse
45(1)
Troubleshooting Loading Windows 9x
46(8)
Using Safe Mode to Troubleshoot Windows 9x
49(1)
Using the Windows 9x Startup Menu
50(1)
Option 1: Normal
51(1)
Option 2: Logged (\Bootlog.txt)
51(1)
Option 3: Safe Mode
51(1)
Option 4: Safe Mode with Network Support
51(1)
Option 5: Step-by-Step Confirmation
51(1)
Option 6: Command Prompt Only
51(1)
Option 7: Safe Mode Command Prompt Only
51(1)
Option 8: Previous Version of MS-DOS
52(1)
Troubleshooting with the Windows 9x Startup Menu
52(1)
Using the Windows 9x Emergency Startup Disk
53(1)
Troubleshooting Loading DOS
54(2)
Troubleshooting Loading Windows NT
56(1)
Troubleshooting Loading Windows 2000/XP
57(18)
Using Last Known Good Configuration to Troubleshoot Windows 2000/XP
62(1)
Using Safe Mode to Troubleshoot Windows 2000/XP
63(1)
Using a Boot Disk to Troubleshoot Windows 2000/XP
64(2)
Using the Recovery Console to Troubleshoot Windows 2000/XP
66(3)
Using the Recovery Console to Disable Services in Windows 2000/XP
69(1)
Performing a Reinstallation (Repair) of Windows 2000/XP
69(1)
Tricky Boot Problems, Solutions, and Tips
70(5)
Troubleshooting Problems After the PC Boots
75(6)
General Instructions for Problems with Software
76(1)
General Instructions for Problems with Hardware
77(1)
When Your System Has an Intermittent Problem
78(1)
Troubleshooting Windows 9x After Booting
79(1)
Troubleshooting Windows 2000/XP After Booting
80(1)
Troubleshooting Floppy Drives
81(1)
Troubleshooting the Hard Drive
82(8)
S.M.A.R.T. Reports a Hard Drive Problem
82(1)
Problems That Prevent the Hard Drive from Booting
82(4)
Troubleshooting the Hard Drive File System
86(4)
Troubleshooting CD-ROM Drives
90(2)
Troubleshooting Sound Cards
92(1)
Troubleshooting Microphones
93(1)
Troubleshooting a Scanner
93(1)
Resolving Resource Conflicts Using Legacy Devices
94(1)
Troubleshooting Printers
95(9)
Troubleshooting Localized Printer Problems
97(1)
Laser Printer Problems
98(1)
Dot Matrix Printer Problems
99(1)
Ink-Jet Printer Problems
100(1)
Troubleshooting Printer Problems with the OS or Device Drivers
101(1)
Troubleshooting Printing from an Application
102(1)
Network Printer Problems
103(1)
Troubleshooting PDA and PC Connections
104(1)
Troubleshooting Small Networks
104(5)
Troubleshooting Wired Networks
106(1)
Troubleshooting Wireless Networks
106(2)
Troubleshooting TCP/IP
108(1)
Troubleshooting Connections to the Internet
109(1)
Troubleshooting Modems
109(3)
Troubleshooting Problems with Dial-Up Networking and Connecting to the Internet
112(2)
Troubleshooting Cable Modems
114(1)
Troubleshooting DSL
114(1)
Troubleshooting Firewalls
114
Appendix A Beep Codes and Post Codes
1(1)
AMIBIOS Beep Codes
1(1)
Award BIOS Error Messages
1(2)
Phoenix BIOS
3(5)
Dell BIOS
8
Appendix B Using CMOS Setup
1(1)
How to Identify Your Motherboard and BIOS
1(1)
How to Access CMOS Setup
1(1)
Setup Programs for Older PCs
2(1)
For Any Older PC
2(1)
For Phoenix BIOS on 286 and 386 Systems
2(1)
Try Clearing CMOS Setup
3(1)
CMOS Settings
3
Appendix C DOS and Windows Commands
1(1)
Appendix D Recovery Console
1(1)
Launching the Recovery Console
1(1)
Loading Recovery Console from the Windows XP Setup CD
1(1)
Loading Recovery Console from the Windows 2000 Setup CD
1(1)
Installing the Recovery Console on the Hard Drive
2(1)
Removing the Recovery Console from the Windows Startup Menu
2(1)
Recovery Console Commands
2(6)
Help <Command>
2(1)
Attrib --R +R --S +S --H +H --C + C Filename
3(1)
Batch inputfilename outputfilename
3(1)
Bootcfg
3(1)
CD or CHDIR
4(1)
Chkdsk
4(1)
Cls
4(1)
Copy
4(1)
Del or Delete
4(1)
Dir
4(1)
Disable
5(1)
Diskpart
5(1)
Exit
5(1)
Expand
5(1)
Fixboot
6(1)
Fixmbr
6(1)
Format
6(1)
Listsvc
7(1)
Logon
7(1)
Map
7(1)
Md or Mkdir
7(1)
More or Type
7(1)
Net
7(1)
Rd or Rmdir
7(1)
Ren or Rename
7(1)
Set variable = value
8(1)
Systemroot
8(1)
Adding More Flexibility to the Recovery Console
8
Appendix E Windows NT/2000/XP Stop Errors
1(1)
Why do Stop errors occur?
1(1)
When do Stop errors typically occur?
2(1)
Why does the PC spontaneously reboot?
2(1)
Troubleshooting Stop Errors
2
Appendix F CPUs and Their Characteristics
1(1)
Intel CPUs
1(1)
Pentiums
1(1)
Amd CPUs
2(1)
Via and Cyrix CPUs
3(1)
Slots and Sockets
3
Appendix G IRQs and I/O Addresses
1(1)
Appendix H Important URLs
1(1)
Appendix I Record Keeping
1(1)
Service Call Report
2(1)
Help Desk Call Report
3(1)
Intake Call Report
4(1)
PC Information Sheet
5(1)
Calling a Vendor for Help
6
Appendix J Where to Go for More Help: Hardware Resources
1(1)
Technical Support on the Internet and Help Desks
1(1)
Hardware Diagnostic Tools
2
Appendix K Where to Go for More Help: Software Resources
1(1)
Glossary 1(1)
Index 1


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