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Essentials of Human Communication,9780321086525
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Essentials of Human Communication

by
Edition:
4th
ISBN13:

9780321086525

ISBN10:
032108652X
Format:
Paperback
Pub. Date:
6/1/2001
Publisher(s):
Pearson College Div
List Price: $62.40
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Table of Contents

Specialized Contents viii
Preface ix
PART ONE Foundations of Human Communication 1(154)
Introduction to Human Communication
Communication Models and Concepts
5(11)
Communication Context
7(1)
Sources-Receivers
8(4)
Messages
12(2)
Channel
14(1)
Noise
14(2)
Effects
16(1)
Principles of Communication
16(6)
Communication Is a Process of Adjustment
16(2)
Communication Is a Package of Messages
18(1)
Communication Involves Content and Relationship Dimensions
18(2)
Communication Sequences Are Punctuated
20(1)
Communication Is Purposeful
20(1)
Communication Is Inevitable, Irreversible, and Unrepeatable
21(1)
Culture and Human Communication
22(7)
The Importance of Culture
26(1)
The Aim of a Cultural Perspective
27(1)
Ethnocentrism
28(1)
Thinking Critically About Human Communication
29(5)
Approaching the Study of Communication
29(1)
Transferring Skills
29(1)
Summary of Concepts and Skills
30(1)
Key Word Quiz
31(1)
Skill Development Experiences
31(3)
The Self in Communication
34(20)
Self-Concept
35(4)
Others' Images of You
35(1)
Comparisons with Others
36(1)
Cultural Teachings
36(2)
Your Own Interpretations and Evaluations
38(1)
Self-Awareness
39(4)
Your Four Selves
39(2)
Growing in Self-Awareness
41(2)
Self-Disclosure
43(6)
Factors Influencing Self-Disclosure
44(3)
The Rewards and Dangers of Self-Disclosure
47(2)
Thinking Critically About the Self in Communication
49(5)
Summary of Concepts and Skills
50(1)
Key Word Quiz
51(1)
Skill Development Experiences
52(2)
Perception in Interpersonal Communication
54(23)
The Stages of Perception
55(5)
Stage One: Stimulation
55(1)
Stage Two: Organization
56(1)
Stage Three: Interpretation-Evaluation
57(1)
Stage Four: Memory
57(1)
Stage Five: Recall
58(2)
Perceptual Processes
60(8)
Implicit Personality Theory
61(1)
The Self-Fulfilling Prophecy
62(1)
Primacy-Recency
63(1)
Stereotyping
64(1)
Attribution
65(3)
Thinking Critically About Interpersonal Perception
68(9)
Analyze Your Perceptions
69(1)
Check Your Perceptions
69(2)
Reduce Your Uncertainty
71(2)
Increase Your Cultural Sensitivity
73(1)
Summary of Concepts and Skills
74(1)
Key Word Quiz
75(1)
Skill Development Experiences
75(2)
Listening
77(20)
The Listening Process
80(4)
Receiving
80(1)
Understanding
81(1)
Remembering
82(1)
Evaluating
83(1)
Responding
84(1)
Effective Listening
84(7)
Empathic and Objective Listening
85(1)
Nonjudgmental and Critical Listening
86(2)
Surface and Depth Listening
88(1)
Active and Inactive Listening
88(3)
Listening, Culture, and Gender
91(2)
Listening and Culture
91(1)
Listening and Gender
92(1)
Thinking Critically About Listening
93(4)
Summary of Concepts and Skills
94(1)
Key Word Quiz
95(1)
Skill Development Experiences
95(2)
Verbal Messages
97(27)
The Nature of Language
98(9)
Language Is Both Denotative and Connotative
98(1)
Language Varies in Abstraction
99(1)
Language Varies in Directness
99(3)
Language Is Rule Based
102(4)
Language Meanings Are in People
106(1)
Disconfirmation and Confirmation
107(8)
Sexism
109(2)
Heterosexism
111(1)
Racism
112(1)
Cultural Identifiers
113(2)
Thinking Critically About Verbal Messages
115(9)
Language Symbolizes Reality (Partially)
115(1)
Language Expresses Both Facts and Inferences
116(2)
Language Is Relatively Static
118(1)
Language Can Obscure Distinctions
119(1)
Summary of Concepts and Skills
120(1)
Key Word Quiz
121(1)
Skill Development Experiences
121(3)
Nonverbal Messages
124(31)
Body Messages
126(2)
Body Movements
126(1)
Body Appearance
127(1)
Facial and Eye Movements
128(4)
Facial Communication
128(3)
Eye Communication
131(1)
Spatial and Territorial Communication
132(3)
Spatial Distances
133(1)
Influences on Space Communication
133(2)
Territoriality
135(1)
Artifactual Communication
135(4)
Color Communication
136(1)
Clothing and Body Adornment
137(1)
Space Decoration
138(1)
Smell Communication
139(1)
Touch Communication
139(3)
The Meanings of Touch
140(1)
Cultural Differences and Touch
140(1)
Touch Avoidance
141(1)
Paralanguage and Silence
142(4)
Paralanguage
142(2)
Silence
144(2)
Time Communication
146(4)
Cultural Time
146(2)
Psychological Time
148(2)
Thinking Critically About Nonverbal Messages
150(5)
Summary of Concepts and Skills
151(1)
Key Word Quiz
152(1)
Skill Development Experiences
153(2)
PART TWO The Contexts of Human Communication 155(257)
Interpersonal Communication: Conversation and Conflict
155(35)
Conversation
156(7)
Opening
157(1)
Feedforward
158(1)
Business
158(2)
Feedback
160(1)
Closing
161(1)
Thinking About the Five Stages of Conversation
162(1)
Effective Conversation
163(6)
Openness
163(2)
Empathy
165(1)
Positiveness
166(1)
Immediacy
166(1)
Interaction Management
167(1)
Expressiveness
167(1)
Other-Orientation
168(1)
Conflict
169(6)
Content and Relationship Conflicts
169(1)
Myths About Conflict
170(1)
The Negatives and Positives of Conflict
171(1)
Cultural Context
171(1)
Conflict on the Net
172(2)
Before and After the Conflict
174(1)
Effective Conflict Management
175(6)
Win-Lose and Win-Win Strategies
176(1)
Avoidance and Fighting Actively
176(1)
Force and Talk
176(1)
Gunnysacking and Present Focus
177(1)
Face-Enhancing and Face-Detracting Strategies
178(1)
Attack and Acceptance
178(1)
Verbal Aggressiveness and Argumentativeness
179(2)
Thinking Critically About Conversation and Conflict
181(9)
Mindfulness
181(1)
Flexibility
182(2)
Metacommunicational Ability
184(1)
Cultural Sensitivity
185(1)
Summary of Concepts and Skills
186(1)
Key Word Quiz
187(1)
Skill Development Experiences
188(2)
Interpersonal Relationships
190(27)
Relationships and Relationship Stages
191(14)
Advantages and Disadvantages of Interpersonal Relationships
192(2)
Advantages and Disadvantages of Workplace Relationships
194(2)
Relationship Stages
196(9)
Relationships, Culture, and Gender
205(5)
Relationships and Culture
205(2)
Relationships and Gender
207(3)
Thinking Critically About Relationship Improvement
210(7)
Positiveness
210(1)
Openness
211(1)
Supportiveness
211(1)
Interest
211(1)
Truthfulness
212(1)
Involvement
212(1)
Value
213(1)
Equality
213(1)
Summary of Concepts and Skills
213(1)
Key Word Quiz
214(1)
Skill Development Experiences
215(2)
Interviewing
217(24)
What Is Interviewing?
218(3)
The Persuasion Interview
220(1)
The Appraisal Interview
220(1)
The Exit Interview
220(1)
The Counseling Interview
220(1)
The Information Interview
221(3)
Secure an Appointment
222(1)
Prepare Your Questions
222(1)
Establish Rapport with the Interviewer
222(1)
Ask Permission to Tape the Interview
223(1)
Close and Follow Up the Interview
223(1)
The Employment Interview
224(11)
Prepare Yourself
225(6)
Make an Effective Presentation of Self
231(1)
Acknowledge Cultural Rules and Customs
232(1)
Demonstrate Effective Interpersonal Communication
233(1)
Follow Up
234(1)
Thinking Critically About the Lawfulness of Interview Questions
235(6)
Recognizing Unlawful Questions
235(2)
Dealing with Unlawful Questions
237(1)
Summary of Concepts and Skills
237(1)
Key Word Quiz
238(1)
Skill Development Experiences
239(2)
Small Group Communication
241(22)
The Small Group
242(7)
Small Group Stages
244(1)
Small Group Formats
244(1)
Small Group Channels
245(2)
Small Group Culture
247(1)
Small Group Apprehension
248(1)
The Brainstorming Group
249(2)
Information-Sharing Groups
251(1)
Educational or Learning Groups
251(1)
Focus Groups
251(1)
Problem-Solving Groups
252(6)
The Problem-Solving Sequence
252(4)
Problem Solving at Work
256(2)
Thinking Critically About Small Groups
258(5)
The Six Critical Thinking Hats Technique
259(1)
Summary of Concepts and Skills
260(1)
Key Word Quiz
260(1)
Skill Development Experiences
261(2)
Members and Leaders in Small Group Communication
263(22)
Members in Small Group Communication
264(3)
Member Roles
264(2)
Member Participation
266(1)
Leaders in Small Group Communication
267(8)
Approaches to Leadership
267(3)
Styles of Leadership
270(1)
Functions of Leadership
271(4)
Mentoring
275(1)
Membership, Leadership, and Culture
275(5)
Individual and Collective Orientation
276(2)
High and Low Power Distances
278(2)
Thinking Critically About Groupthink
280(5)
Summary of Concepts and Skills
281(1)
Key Word Quiz
282(1)
Skill Development Experiences
282(3)
Public Speaking Preparation (Steps 1-6)
285(33)
What Is Public Speaking?
286(2)
Growth and Development of Public Speaking
288(1)
Skills of Public Speaking
288(1)
Dealing with Communication Apprehension
289(3)
Select Your Topic and Purpose
292(5)
Your Topic
292(4)
Your Purpose
296(1)
Analyze Your Audience
297(3)
Audience Sociology
297(2)
Audience Psychology
299(1)
Formulate Your Thesis and Identify Your Major Propositions
300(3)
Choose Your Thesis
300(1)
Generate Your Main Ideas
301(2)
Research Your Topic
303(5)
Databases
304(1)
Personal Reference Works
305(1)
The Internet
306(2)
Support Your Major Propositions
308(1)
Organize Your Speech Materials
308(5)
Time Pattern
308(1)
Spatial Pattern
309(1)
Topical Pattern
309(1)
Problem-Solution Pattern
309(1)
Cause-Effect/Effect-Cause Pattern
310(1)
The Motivated Sequence
310(2)
Additional Thought Patterns
312(1)
Thinking Critically About Public Speaking Preparation: Evaluating Research
313(5)
Summary of Concepts and Skills
314(1)
Key Word Quiz
315(1)
Skill Development Experiences
315(3)
Public Speaking Preparation and Delivery (Steps 7-10)
318(36)
Word Your Speech
319(7)
Clarity
320(2)
Vividness
322(1)
Appropriateness
322(2)
Personal Style
324(1)
Sentence Construction
325(1)
Construct Your Conclusion and Introduction
326(10)
The Conclusion
326(2)
The Introduction
328(1)
Guidelines for Avoiding Some Common Faults
329(1)
Transitions and Internal Summaries
329(1)
Before the Introduction and After the Conclusion
330(1)
The Preparation Outline
331(2)
The Skeletal Outline
333(2)
The Delivery Outline
335(1)
Rehearse Your Speech
336(2)
Methods of Delivery
336(2)
Rehearsing the Speech
338(1)
Deliver Your Speech
338(4)
Voice
338(3)
Body Action
341(1)
Using Notes
342(1)
Thinking Critically About Public Speaking Preparation and Evaluation
343(11)
Speech Evaluation
343(2)
Expressing Your Evaluation
345(4)
Summary of Concepts and Skills
349(1)
Key Word Quiz
350(1)
Skill Development Experiences
350(4)
The Informative Speech
354(32)
Guidelines for Informative Speaking
356(4)
Stress Usefulness
356(1)
Relate New Information to Old
357(1)
Present Information Through Several Senses
357(1)
Adjust the Level of Complexity
357(1)
Vary the Levels of Abstraction
358(1)
Avoid Information Overload
359(1)
Recognize Cultural Variations
359(1)
Types of Informative Speeches
360(5)
The Speech of Description
361(1)
The Speech of Definition
362(2)
The Speech of Demonstraction
364(1)
Amplifying Materials
365(14)
Examples, Illustrations, and Narratives
365(1)
Testimony
366(1)
Definitions
366(1)
Statistics
367(2)
Visual Aids
369(10)
Thinking Critically About the Informative Speech
379(7)
Summary of Concepts and Skills
384(1)
Key Word Quiz
384(1)
Skill Development Experiences
385(1)
The Persuasive Speech
386(26)
Guidelines for Persuasive Speaking
388(2)
Selective Exposure
388(1)
Audience Participation
388(1)
Magnitude of Change
388(2)
Types of Persuasive Speeches
390(2)
Speeches to Strengthen or Change Attitudes or Beliefs
390(1)
Speeches to Move to Action
391(1)
Logical Appeals
392(5)
Reasoning from Specific Instances to Generalizations
393(1)
Reasoning from Analogy
393(1)
Reasoning from Causes and Effects
394(1)
Reasoning from Sign
395(2)
Motivational Appeals
397(3)
Power, Control, and Influence
399(1)
Self-Esteem and Approval
399(1)
Safety
399(1)
Achievement
400(1)
Financial Gain
400(1)
Credibility Appeals
400(4)
Competence
402(1)
Character
403(1)
Charisma
404(1)
Thinking Critically About the Persuasive Speech
404(8)
Summary of Concepts and Skills
409(1)
Key Word Quiz
409(1)
Skill Development Experiences
410(2)
Glossary of Human Communication Concepts and Skills 412(19)
Bibliography 431(12)
Credits 443(1)
Index 444


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