Essentials of Human Communication

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 1/7/2010
  • Publisher: Pearson
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This top-selling book presents the essential skills of interpersonal, small group, and public communication, emphasizing the areas of human communication skills, cultural awareness, listening, critical thinking, ethics, power and empowerment, and computer-mediated communication.   Essentials of Human Communicationfills the need for a brief, interesting, but serious book that places a strong focus on skill development. In-text features and the text itself highlight the application of human communication skills to the real world and to the workplace.

Table of Contents

Table of Contents:



1 The Essentials of Human Communication

Foundations of Human Communication

Communication Models and Concepts

Communication Competence

Principles of Communication

Culture and Human Communication


Skill Development Experiences


2 The Self and Perception

The Self in Human Communication



Impression Formation

Impression Management: Goals and Strategies


Skill Development Experiences



3 Listening in Human Communication

The Importance of Listening: Professional and Relationship Benefits

Stages of Listening

Listening Barriers

Styles of Effective Listening

Listening Differences: Culture and Gender


Skill Development Experiences



4 Verbal Messages

Principles of Verbal Messages

Disconfirmation and Confirmation

Principles for Using Verbal Messages Effectively


Skill Development Experiences



5 Nonverbal Messages

The Functions of Nonverbal Communication

The Channels of Nonverbal Communication

Culture, Gender, and Nonverbal Communication

Nonverbal Communication Skills


Skill Development Experiences





6 Interpersonal Communication and Conversation


Principles of Conversation

Everyday Conversations


Skill Development Experiences



7 Interpersonal Relationships

The Stages of Interpersonal Relationships

Interpersonal Relationship Types

Theories of Interpersonal Communication and Relationships

Culture, Technology, Work, and Relationships


Skill Development Experiences



8 Managing Interpersonal Conflict

Preliminaries to Interpersonal Conflict

Principles of Interpersonal Conflict

Conflict Management Strategies


Skill Development Experiences



9 Small Group Communication

Essentials of Small Groups and Teams

Small Group Culture

Brainstorming Groups

Information-Sharing Groups

Problem-Solving Groups


Skill Development Experiences



10 Members and Leaders in Small Group Communication

Members in Small Group Communication

Leaders in Small Group Communication

Membership, Leadership, and Culture


Skill Development Experiences



11 Public Speaking Preparation (Steps 1–6)

The Nature of Public Speaking

Step 1: Select Your Topic and Purpose

Step 2: Analyze Your Audience

Step 3: Research Your Topic

Step 4: Formulate Your Thesis and Identify Your Main Points

Step 5: Support Your Main Points

Step 6: Organize Your Information


Skill Development Experiences



12 Public Speaking Preparation and Delivery (Steps 7–10)

Step 7: Word Your Speech

Step 8: Construct Your Conclusion and Introduction

Step 9: Rehearse Your Speech

Step 10: Deliver Your Speech

Critically Evaluating Speeches


Skill Development Experiences



13 The Informative Speech

Guidelines for Informative Speaking

Supporting Materials

Presentation Aids

Speeches of Description

Speeches of Definition

Speeches of Demonstration


Skill Development Experiences 



14 The Persuasive Speech

Goals of Persuasion

Guidelines for Persuasive Speaking

Supporting Materials

Persuasive Speeches on Questions of Fact

Persuasive Speeches on Questions of Value

Persuasive Speeches on Questions of Policy


Skill Development Experiences



Glossary of Human Communication Concepts and Skills




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